Business space project launched in rural Wales ahead of national roll-out

AN innovative new scheme delivering affordable office space and free business support to home workers and start-up companies in rural areas has been launched.

Led by Antur Cymru Enterprise, the DeskSpace initiative is being piloted at Antur Teifi Business Park in Newcastle Emlyn, providing a platform for post-pandemic recovery and a well-timed boost for the economy in north Carmarthenshire.

The long-term vision is to roll the concept out across small towns and villages in Wales, helping entrepreneurs who launched a venture during the pandemic – or those who want to move from the kitchen table or spare room to a high-quality office space – the chance to do so in a warm, welcoming environment.

Those signing-up will have access to a free parking, IT support, fast and secure internet, photocopier and scanning services, coffee and tea-making facilities, and guidance from Business Wales representatives on site.

Desks are available for as little as £10 per day and ‘Go Workstations’ are also an option.

Bronwen Raine, Managing Director of Antur Cymru, says this is a great opportunity to help grow small and start-up firms with the knowledge that experts and mentors will be on hand to provide pivotal guidance and advice should they need it.

“Importantly, this is more than just a ‘space’ for them to develop, it’s the perfect setting to test their ideas, network, collaborate and grow their business in a safe and sustainable way,” said Bronwen.

“We will be trialling it in Newcastle Emlyn and then other rural areas where the major issues are around broadband provision and slow internet speeds, travel time, fuel costs and administrative services unavailable in more hard-to-reach towns and villages.

“There are so many innovative and exciting new start-ups and entrepreneurs in this region who just need a foundation to build on, so hopefully DeskSpace can provide that and resolve some of these problems.”

A report released by Aberystwyth University last year found the Covid-19 pandemic had further exposed the divide between rural and urban areas of Wales, notably inequalities in broadband speeds, unemployment and healthcare and housing.

“Antur Cymru Enterprise is working hard to remove these barriers and provide solutions that will help to boost the rural economy and turn the green shoots of recovery into sustainable growth,” added Bronwen.

“By targeting small businesses, we can make a positive impact in our communities and hopefully give them the confidence to move forward with our support.

“DeskSpace is just one of the projects we are unveiling in 2022; the growth of industry in rural locations is paramount as we bounce back from the challenges of the Coronavirus, and we are focused on delivering further projects like this in the months and years ahead.”

For further information and to speak to the team at Antur Cymru Enterprise, call 01239 710238 or email info@anturcymru.org.uk.

Alternatively, visit the website: www.anturcymru.org.uk/flexible-space/deskspace

Movin’ on Up” – Inflation Angst Starts to Bite

Written by Thomas Becket, Chief Investment Officer at Psigma Investment Management

Introduction

The famous economist Milton Friedman once said that “inflation is always and everywhere a monetary phenomenon”. We have long disagreed. To us, inflation is mostly a psychological phenomenon; inflation dynamics will change when consumers and companies expect prices to rise in the future. This perception of “stuff” costing more in the future will influence consumer behaviour and the spending patterns of companies. Based upon the understandable (and welcome!) deluge of questions we have recently been receiving from our clients and introducers, that psychological issue is further intensifying and gripping society. Here, we will aim to provide an update on how our views on inflation are changing and how we believe investors can try to soften the debilitating financial blow that ravaging inflation wreaks.

 

Central bankers partially to blame

We don’t believe that Friedman was totally wrong when he suggested that central bankers and their policies can influence producer prices and consumers’ inflation expectations. Indeed, some of the thirty-year high level of price increases we are presently seeing can absolutely be attributed to the printing of around $10trn by global central banks through the COVID crisis. Initially, this unprecedented response was justifiable and necessary as the world grappled with the medical crisis and the governments’ questionable decisions to destroy short-term economic growth. An economic hole needed to be filled and the monetary masters stepped up to the plate. However, the hole was filled relatively quickly, and we would argue that the governments’ excessive spending and the cashing of these blank cheques by central bankers through 2021 and 2022 acted as fuel thrown onto a fire that had already been lit.

 

Sparks Aplenty

As Bruce Springsteen once sang, “you can’t start a fire, can’t start a fire without a spark” – so what was the spark that ignited the inflationary fire we are now painfully experiencing? In short, there are sparks aplenty. The most obvious shift in the last few years has been significantly higher commodity prices, following a period in the last decade when prices were low and falling. Indeed, the commodity crash of the mid-2010s set us up badly for the price spikes we are seeing now, as resources companies could not get the funding to explore and develop new projects. This underinvestment is a classic part of the resources cycle and almost identical to that seen at the start of the century, and something we prepared for in our portfolios with the addition of a commodities fund in 2019.

 

Cyclical Factors Driving Inflation

The spending shortfall in commodities might not by itself have been sufficient to light the inflationary fire on its own, but three other factors have fanned the flames. The first was the COVID crisis. Initially the crisis created a demand issue, as we stopped going in our cars and on planes, whilst construction projects and factories were shut down. This then morphed into a supply issue, as resources could not be extracted to meet rampant and pent-up demand as economies reopened (a problem once again evident in China, where they are shutting down factories due to their latest and predictable COVID outbreak). This supply issue then became a massive problem because of the biggest cash giveaway in history by the generous central banks and the US government, as consumers all rushed to buy the same products, new houses and second-hand cars at the same time, creating a massive demand shock, leading to shortages of nearly everything. As these two factors of an initial demand issue and then significant supply shock caused prices to move higher, consumers’ inflation expectations started to rise, and this is now being reflected in the stickier elements of inflation, such as wages and rents.

 

Then Came the Ukraine Crisis

The third cyclical factor has been the recent outbreak of war in Ukraine and the imposition of sanctions on one of the world’s most important commodity producers, Russia. The distressing humanitarian impact of the war cannot be understated, and we obviously continue to hope for a quick resolution and relief for the Ukrainian people. However, the true economic impact is likely to be massive, as resource supply chains are disrupted further, whilst spending on defence and infrastructure spending is ramped up. Global politicians will likely try to blame the rise in petrol and food on President Putin, but the reality is that this war is only compounding the bad decisions made by politicians in the last decade. Worryingly, the latest developments in Eastern Europe could be the force that really sets off consumers’ inflation expectations.

 

Structural Forces Lift Inflation

In addition to the cyclical issues already discussed, there are several structural concerns around inflation, all of which we have discussed repeatedly in the context of our “Turbulent Twenties” framework. The first is highlighted by the recent geopolitical crisis; in short, we believe that a golden era of globalisation has given way to a multi-polar world, where there is little trust between the world’s major economic players. Nationalisation and the balkanisation of supply chains are the future, which will lead to further price distortions. The growing prominence of Environmental, Social and Governance (ESG) approaches, a disappointing number of which appear to have morphed into marketing exercises more than best-interest investment realities, have also contributed to supply issues in commodities. Indeed, they are likely to do so for a long time into the future, even if the recent issues that governments are facing might have forced a rethink on “zero-carbon” policies. Finally, the necessary urge of governments to level the economic playing fields for the poorest in society, who have been tragically left behind in the last decade, will lead to greater government debt creation and could further elevate prices of basic foodstuffs and staples.

 

Expect Higher Average Inflation

As we blend all these cyclical and structural ingredients together, we can’t help but come to the conclusion that inflation is set to be higher this decade than it has been for many previous decades. This will not mean that we will see persistently higher prices, but rather that we will see bursts of higher inflation and then bouts of disinflation, as the counterbalancing forces of excessive debt, disinflationary demographics and the development of various technologies serve up deflationary impulses. In crude terms, if we experienced an average inflation rate of roughly 2-2.5% in the 2010s, could we see 3-3.5% this decade? Absolutely.

 

Investment Solutions in an Inflationary Environment

So, what should investors do about inflation? This is the central question we ask ourselves every single day due to our “inflation plus” investment philosophy. The answer is that inflation-proofing will be very hard, but the starting point should be very different to the passive “long anything” approach that served investors so well in the last decade. We would urge selectivity as the key tenet of any investment approach.

Fixed interest markets have been hit very hard recently, as central bankers start to “talk the talk” over interest rate hikes, in an overdue attempt to quell the inflationary angst. As they “walk the walk”, we will likely see further losses in core bond markets, so investors might need to think differently and embrace those bonds and credits that can perform well in rising rate environments. Our fixed interest allocations are designed for such a purpose.

When it comes to equity markets, we certainly believe that the previously unloved sectors such as materials and energy, as well as banks that benefit from higher interest rates, should form a part of an investment portfolio. Alongside these sit those sectors such as infrastructure, healthcare and renewable energies where there is implicit or explicit inflation protection, which can provide support to investors in an inflationary environment. In addition, we would argue that diversifying instruments such as gold mining companies, commodities and specific emerging market investments can offer investors some inflation protection.

 

Conclusion

Hopefully the messages today are clear. We believe the inflationary genie is out of the bottle; putting it back in will be a perilous task. We are likely to see a very different environment in the decade ahead, with inflationary uncertainty the key symptom of the shifting sands in the global economy. It is not too late to find some solace from asset markets in an inflationary environment, but investors need to act now.

Sayer Vincent launches new look web site with a spotlight on resources to support the charity sector

Sayer Vincent, the award-winning firm of charity auditors and advisers that celebrates 40 years in business next year, has re-designed its website which includes an infographic highlighting its impact in numbers over the past year. The web site has a fresh new look and feel with easy navigation to a wide range of resources and events that can help charity professionals in their day to day role.

A key part of Sayer Vincent’s mission has always been to support the wider charity sector by devoting time and resources into measures that help strengthen the sector.

This includes 18 Made simple guides – free guides that charities can download that provide practical guidance on different finance topics and 25 free webinars covering topical finance issues finance professionals can attend or listen to at a later date.

There are also links to newsletters, technical updates, commonly asked questions and latest news where people can read informative articles, top tips and guidance on a whole range of charity finance subjects.

Jonathan Orchard, Partner at Sayer Vincent says, “Our objective since we started has been to play a positive role in developing and maintaining a strong and resilient charity and social purpose sector. We deliver this objective through our services, as well as through the time and resources we invest back into the sector.

“The challenges the sector faces today, especially the financial impact that the Covid-19 has had on many charities means that need for this kind of support has never been greater. We are therefore delighted to launch our new look site and demonstrate our commitment to the sector in numbers through our impact.”

Other key impact numbers include:

  • 150+ hours a year of specialist input to sector groups Incl. SORP Committee, Charity Practitioners Group, CTG, CIAN, ICAEW Charity Group
  • 17 trustee and volunteer roles held by the Sayer Vincent team
  • 10 years supporting Inspiring Financial Leadership
  • 30 years running the Charity Accountants’ Conference in partnership with DSC
  • 12 conference speaking opportunities

To find out more about Sayer Vincent and the core services they offer click here.

Over half of employees don’t believe their employer’s engagement surveys will lead to change

  • Leaders’ willingness to create meaningful change is doubted
  • Employees with positive perceptions of leaders more likely to believe action will be taken after a survey
  • Employees who don’t believe action will be taken are less engaged at work

More than half of employees (54%) don’t believe their organisation will take action as a result of employee engagement surveys, according to new analysis from Inpulse, employee engagement experts.

The analysis also highlights a correlation between employees’ faith in leadership and whether they believe they will see actions from an engagement survey. Sixty-seven percent of employees with positive views of their leaders feel a survey will lead to action. Just 12% with negative perceptions of their leaders feel the same.

The data* also reveals that employees who don’t believe action will be taken are less engaged at work; on average, their engagement rate stands at 47%. In comparison, the 46% that do believe change will occur have an average engagement rate of 86%.

Matt Stephens, Founder and CEO at Inpulse, explains:

“Importantly, the data suggests that employees don’t lack faith in engagement surveys themselves. Instead, many question the ability and willingness of their organisations to act on the data they’re presented with. If they don’t trust their leaders to listen to them, they are less likely to believe positive change will come from an engagement survey.

“This has a huge impact on how employees feel and how engaged they are with their organisation. Ultimately, feeling valued and that their employer is interested in their inclusion, belonging and pride at work is essential for engagement. Evidently, organising engagement surveys is only half the job. Leadership must also demonstrate their capability and desire to interpret the data and enact meaningful change as a result”.

Indeed, leadership’s impact on employee engagement should not be understated. Inpulse’s analysis of data from over 30,000 employees across half a dozen organisations reveals that employee engagement levels fluctuate based on that of their leaders. On average, employee engagement is 23 percentage points lower compared to leadership team engagement.

For example, in one organisation, while the executive’s engagement stands at 97%, employee engagement drops to 78%. In comparison, engagement for executives in another organisation sits at 75% while employee levels fall to 53%.

Matt Stephens continues: “If organisations have limited time, resources or capabilities to respond to the results from engagement surveys, focusing energy into the engagement of leadership will have a knock-on effect into that of the wider workforce. When leader’s understand what it means to be engaged and visibly demonstrate their vision for the organisation’s culture through their own actions, this is more likely to be mirrored by other employees.

“Beyond this, organisations that want to support meaningful change should ensure the results of engagement surveys are brought into the regular rhythm and practices of teams. Instead of having meeting agendas with results discussed at the end, weave them throughout daily conversations – whether that’s in a five minute team meeting or discussions on the factory floor.

“This creates accountability as well as a shared agenda between leaders and employees, supporting the idea that everyone is working together and staff feel consistently heard.”

 

*Data taken from 40,000 responses across multiple organisations.

 

About Inpulse

Inpulse provides real-time emotion-driven employee insights that improve engagement to help increase the performance of a company. The Inpulse team provides support including analysis of data to bring unbiased perspectives to decision-makers.

Cardiff’s Genesis Presenting at Two Major Cleaning Trade Shows this Spring

Global biosciences company Genesis Biosciences is exhibiting at two international trade shows this May, promoting their eco-benign® technologies.

Holding stalls at Interclean Amsterdam and CHEMUK on consecutive days, the bioscience expert will be showcasing its latest technologies: Evogen white label products, the Evogen Professional probiotic cleaning range and the Biosan antimicrobial range.

Genesis Biosciences currently exports to 50 countries around the world including Italy, France, Sweden, South Africa, New Zealand and Australia. Returning to the biggest tradeshow for the cleaning and hygiene industry, Interclean Amsterdam, after four years will allow the Cardiff-based business to reunite with some of its longstanding customers, as the show brings together over 20,000 of the world’s leading cleaning and hygiene manufacturers and professionals.

CHEM UK – The Chemical Industries Supply Chain Show – at the NEC in Birmingham follows, covering products and services in the areas of chemicals, ingredients, logistics and regulatory compliance.

Emma Saunders, General Manager at Genesis Biosciences, said: “We’re very excited to hold stalls in not one, but two of the biggest trade shows in the industry within the same week this May.

“After a tough couple of years which saw the pandemic cancel all tradeshows, we’re looking forward to getting back to them and reuniting with existing customers as well as exploring new networking opportunities.”

Genesis will be at stand 02.400 at Interclean Amsterdam which takes place 10-13 May 2022 at RAI, Amsterdam, while CHEMUK takes place 11-12 May 2022 at NEC, Birmingham. Registration to visit both events is free, please visit https://www.intercleanshow.com/amsterdam/register/ for Interclean Amsterdam, and https://www.chemicalukexpo.com/ for CHEMUK.

 

For further information about Genesis Biosciences, visit www.genesisbiosciences.co.uk.

 

Cohesity Named a Leader and Outperformer in the GigaOm Radar for Infrastructure-Oriented Unstructured Data Management

Cohesity has announced that it was named a Leader and an Outperformer among 12 vendors participating in the GigaOm Radar for Infrastructure-Oriented Unstructured Data Management. This report assesses vendors and their infrastructure-oriented unstructured data management solutions based on 12 criteria and metrics. GigaOm’s “Analyst’s Take” states that among the Leaders, Cohesity is one of the top two. This is the second consecutive time Cohesity was named a Leader and Outperformer in the report.

In the report, Cohesity was recognised for its comprehensive data management and protection capabilities. The Cohesity Helios platform provides a range of services including backup and recovery, data security and governance, file and object services, disaster recovery, and analytics — all managed with a single user interface. The Cohesity Marketplace ecosystem, which expands the capabilities of the platform by allowing content to be analysed in place for insights, was also referenced in the report.

GigaOm described Cohesity Helios as “a complete end-to-end solution for data protection, consolidation, and management, with a centralised user interface, great overall efficiency and total cost of ownership (TCO).” GigaOm also stated Cohesity Helios is a “formidable platform with comprehensive end-to-end unstructured data management capabilities…offering a one-stop-shop to organisations seeking the most complete coverage, including privacy compliance.”

GigaOm also touted other benefits of Cohesity Helios, including “comprehensive data security and compliance functions, such as anti-malware and ransomware,” as well as other capabilities ranging from data masking to classification to analytics.

“Customers around the world rely on Cohesity to unlock the power of their data via Cohesity’s unique platform and wide range of services, including backup and recovery, data security, governance, file and object services, and analytics,” said Kirk Law, senior vice president of research and development, Cohesity. “We’re thrilled to see GigaOm recognise Cohesity, again, as a Leader and Outperformer in this report and cite the comprehensive nature of our next-gen data management platform that extends across data centres, edge sites, and public cloud environments.”

GigaOm Radar for Infrastructure-Oriented Unstructured Data Management Solutions: The Criteria
This GigaOm analysis assesses the impact that key product features and criteria have on top-line solution characteristics – such as scalability, performance, and total cost of ownership – that drive purchase decisions. It plots the relative value and progression of vendor solutions along multiple axes based on strategy and execution, including a breakdown of each vendor’s offering in the sector. And the in-depth vendor analysis builds on the framework developed in the Key Criteria and Radar reports to assess a company’s engagement within the technology sector. This analysis includes forward-looking guidance around both strategy and product.

While this is the second time Cohesity was named a leader in this particular report, Cohesity was also recognised as a Leader in two other reports, further validating the innovative design, powerful capabilities and value of the Cohesity Helios platform. Other GigaOm Radar reports in which Cohesity is recognised as a Leader include GigaOm Radar for Enterprise Scale-Out File Systems and GigaOm Radar for Hybrid Cloud Data Protection for the Enterprise.

 

How Can Plumbers Avoid Delays To Their Services? We Discuss

Delays in a service can cripple a company’s reputation. Plumbers, in particular, are often at risk of letting their client base down.

Still, if you’re in the industry yourself, then you should know that the situation is far from helpless. If you’re equipped with promising strategies at your disposal, you can overcome these circumstances and be there for your customers every time you’re called upon.

What are the types of things you should think about here? Which measures most effectively prevent delays? Read on for some tips on how plumbers can avoid delays to their services.

Invest in Management Software

Many matters require a plumber’s attention. Soon, they can feel overwhelmed, pulled in a thousand different directions all at once.

If you’re experiencing a similar dilemma yourself, investing in top tier job management software for your plumbing business is the solution. These technologies give you a holistic overview of important paperwork, invoices, and proposals all in one place. All Return on Investment factors can be reviewed and analysed here, too, enabling you to grow your business without ever being buried under admin.

Stress factors can also be mitigated here. It’s not uncommon for plumbers to be overworked or trying to supercharge their productivity to make up for pandemic setbacks. Tech has a long history of streamlining processes and saving time, and that frame of mind can now be readily applied to the plumbing sector.

Embolden Communication

Plumbers are highly skilled tradespeople. While your talents are to be applauded, it’s vital to remember that not everybody shares your understanding of plumbing’s jargon.

Your professional vernacular will come across as gibberish to the average customer. Once communication breakdowns start to occur, it can needlessly delay the plumbing process. Not only will you need to reiterate and reframe your speech constantly, but crucial misunderstandings may occur in your work that requires time-consuming corrections. Explain matters using simple terms.

While there’s much debate around the proper etiquette in welcoming tradespeople to one’s home, you should also watch your own behaviour. Try to be responsive and fair when offering quotes on work. Endeavour to be patient and polite when answering questions. If you have an agreeable personality, there’ll be no tensions that can risk disrupting your work.

Of course, it’s not just the client-side of things that require your attention. If you work as part of a team of plumbers, ensuring that you’re all on the same page regarding work conditions and scheduling is vital. You may also need to charm wholesalers into better deals, so good character counts for a lot there too.

Review Your Wholesaler Situation

Wholesalers are the backbone of the plumbing industry, supply the tradespeople with everything they need. Because of the crucial role they play, it’s worth periodically revisiting the parameters of your working relationship.

Wholesalers can have varied work terms that stretch beyond price alone. Some may make faster and more regular deliveries of replacement parts than others. Others may have a more acute knowledge of the plumbing industry, heightening their customer service levels and faster finding the materials you need. Additionally, certain wholesalers may have stronger links to better brands and are thus better positioned to secure your high-quality goods.

Of course, each of these factors is subject to change as time goes on. That’s why it’s important to compare and contrast real and potential dealings with wholesalers, as things can always change. When the window of opportunity presents itself, making a quick and decisive change is advised and will help you cut back pointless delays in your plumbing.

Refine your negotiation skills. Suggest making a larger deposit in exchange for a heftier discount, and try to pitch your firm as one that could provide a supplier with a great amount of business long-term.

Plan Your Route

When called out to a property, it’s important to arrive on time. Doing so tells your clients that you’re a reliable service and that you’re smart enough not to get yourself stuck somewhere.

Still, it’s not enough to simply leave early. To be more confident about making it to your scheduled appointment, you should look at the roadwork and traffic information in the area and plan your route accordingly. You could even do a practice run a couple of days before to keep your travel logistics fresh in your mind for especially important clients.

Try not to rely on technologies such as satnav. While they can be useful, the software doesn’t always account for things like congested traffic or roadworks. The tech has been known to unnecessarily lead people down longer routes. Use your satnav to plan your route, but check it against further research to make sure all is well.

If you work with plumbers who have worked in the area or with the same client before, they might be able to help. Ask them for a route recommendation. It might be they know a few choice shortcuts and are familiar with the area, giving you more confidence in the commute. After all, at least you know their travel is tried and tested!

Telent provides fire and rescue station communications refresh in preparation for ESN transition

Providing an end-to-end replacement of legacy networks, the system upgrades provide critical control room communications to fire stations across the UK

Warwick, U.K, 31st March 2022 – Telent has completed a network refresh to support station end systems for a major fire and rescue service in England. The upgrade has replaced soon to be retired back-up networks and prepared the organisation’s mobilisation solution for ESN compatibility.

The end-to-end proven solution from Telent is currently live across over 20 stations and can be rapidly deployed and easily procured through several Crown Commercial Service (CCS) frameworks. The project will provide improved resiliency and security and deliver an alternative back-up bearer to Paknet, PSTN and 2G/3G to ensure stations stay connected if the main network goes down.

The new station end solution will serve as an upgrade and replacement of existing legacy systems. The Paknet service will be withdrawn this year, and PSTN is due to be retired in 2025 and mobile operators have announced the phased withdrawal of 3G and also 2G networks from 2023. Telent’s network upgrade provides a vital link directly from control rooms through to firefighters and appliances in the station and can be connected by multiple bearer networks, including 4G, to provide further resiliency. The solution is also compatible with the ESN Connect service in preparation for the nationwide ESN transition.

Telent’s Operations and Services Director Barry Zielinski said: “Telent’s new solution offers an end-to-end integrated upgrade route for fire and rescue services across the UK. Our 4G-enabled ESN-approved technology is the perfect solution to replace existing systems that are imminent for retirement, and our fully managed service ensures a seamless transition for organisations in preparation for ESN. Telent is the partner of choice for emergency services organisations looking to work alongside a company with the knowledge, expertise and vision to innovate services in the years ahead.”

As part of the full-service offering, Telent provided comprehensive design, testing and deployment services. This started with initial development and testing in its specialised lab, pilot testing and pre-staging to minimise time on site and maximise quality of service for the main project deployment. The pre-staging of equipment in Telent’s secure facilities included testing and fully configuring all equipment to reduce any early-life failures or any on-site engineering visits. The project solution is available as part of Telent’s fully managed service portfolio.

Telent currently supports station end and mobilisation systems for more than 20 fire and rescue services across the UK and every county fire service in Republic of Ireland. This includes recent communications and mobilisation upgrades for the North Wales Fire and Rescue service and providing support of the radio paging network used to mobilise lifeboat crews for the RNLI.

To find out more about the new station end solution, or to arrange a free assessment to discuss your specific requirements and needs, please contact talktotelent@telent.com.

Six techniques business leaders can use to innovate

Innovation will be key to future business growth after the pandemic, but it is something firms may have put on the back burner until now, says Mark Wilson, CEO at London-based business innovation company Wilson Fletcher, who outlines recommends six techniques for breakthrough innovation.

A recent survey of business leaders by HLB, the Global Advisory Accountancy and Network[i] says leaders are now compelled to switch from managing their response to the crisis to seeking new opportunities from the disruption, with 83% of respondents saying that more rapid and effective innovation is critical to future growth.

Wilson, whose firm helps leaders to future proof their business in the digital economy says, “Now that work life is settling down after the challenges of the pandemic, many organisations need to take a substantial step forward after treading water but are struggling to make it happen. The need to innovate has never been greater.

“Incremental innovation is everywhere, but the real step-change, breakthrough innovations are harder to come by. There’s no fixed formula for success, but there are six key techniques we use to generate big ideas which involve thinking about current problems or future opportunities in different ways.”

Wilson highlights the following six techniques businesses can use to innovate:

 

  1. Deconstructing ‘truths’: The key breakthrough often comes when businesses can identify a fundamental truth (or a series of them), remove them as constraints, and free up the thinking process. So often, what are considered foundational components of the current business or service — and viewed as key strengths — are the very things holding it back. Identify and deconstruct them and everything changes. Sometimes these are bound up in single words, sometimes in organisation-wide behaviours that, once removed, switch on the innovation gene in teams and enable them to take a big step forward.

 

  1. Building on untapped assets – Companies are frequently sitting on unrecognised assets that have enormous innovation potential. Digital businesses can be built on a wide range of asset bases, and they are rarely assets in the traditional sense, so many established companies don’t identify them. For example, Mark identified that a 30-year-old client’s greatest asset was not their remarkable team or stellar reputation for service, nor their world-leading products; it was their customer network. What they saw as important to the business, but not really an asset, he saw as pivotal. The question he then posed became “what new proposition can leverage that network in a new way?”

 

Wilson says that building on hidden assets is one of the most powerful ways to redefine a company’s future — once the right assets have been identified.

 

  1. Applying parallel experiences – Often the answer to a problem, or the approach to an opportunity, has been addressed in some other form elsewhere: it is simply a case of identifying the parallel and applying it to the current challenge. Frequently, the parallel experience that makes an impact wasn’t even in-market: it may have been part of a workshop discussion or a concept that was ultimately progressed in a different direction.

 

  1. Contrarian positions – Over-reliance on logical analysis and data tends to lead down rational, obvious paths — paths that competitors are likely to walk down. A key technique
    Mark uses is simple contrarianism. People’s brains are wired to look for opportunities to explore whatever is opposite to the accepted norm, counter-intuitive or contrary to accepted practice. The key to contrarianism is to learn how to de-program your brain from running on rails and allow what is not logical to come to the fore.

 

  1. Sparks of insight

Sparks of insight are the gold nuggets that emerge from working with customers. It’s not the general trends or patterns, it’s the outliers; the single, aberrant points that fall way outside the line that is intended to show, by volume, where the most important data lies. Often the breakthrough idea had its origins in one single comment that one single person said.

Businesses need to engage people in the right conversation and listen to what they say with an opportunist’s ear, not a statisticians’ mindset. Breakthrough innovations need breakthrough ideas, and if the breakthroughs were found in the averages and median distributions, everyone would be having them.

  1. Loud and lively

Get stuff up on the wall and discuss it aloud, as a group. Some of the best ideas emerge during a ‘hearty’ debate or soon afterwards. They are more pub discussion than structured workshop and they can bring out passionately held views. They can be frustrating because the answer will not come. They can also be exciting when it does.

Wilson believes these techniques are instrumental in breakthrough thinking — partly because they are the perfect feeding ground for the earlier techniques, and partly because they seem to leave the same processes active in the brain long afterwards. So often ‘the idea’ emerges overnight, in the shower, in the bar later, while driving, or in many other scenarios where the brain has switched down a gear again.

For more information on Wilson Fletcher visit: www.wilsonfletcher.com

 

[i] https://www.hlb.global/powering-your-innovation-engine/

New CAMRADATA whitepaper explores alternative Credit opportunities and risks

As the trend towards alternative forms of credit grows; CAMADATA’s latest whitepaper on Credit Opportunities asks how institutional investors get comfortable with such new opportunities and how they assess the risks over the long term.

The whitepaper includes insights from firms including MFS Investment Management, Polen Capital, Sanlam Investments, Scottish Widows, Willis Towers Watson and XPS Investment who attended a virtual roundtable hosted by CAMRADATA in February.

The report highlights that as pension funds and insurers continue on their journey away from traditional havens for fixed income, demand for alternative forms of credit: high yield, bank loans and private-market debt has grown.

This is in part due to regulatory pressure; in part, the withdrawal by banks from riskier activities under more onerous rules on capitalisation; and in part thanks to central banks’ quantitative easing programmes.

However, one major theme in this push for institutional investors into alternative forms of credit is education. Many activities such as direct lending have been the preserve of banks. So how do asset owners get comfortable with such new opportunities?

Natasha Silva, Managing Director, Client Relations, CAMRADATA said, “Many activities are semi-transparent with the data on issues and issuers available but at a far higher price than for public markets securities. The question is who is responsible for percolating such information down to prospective funders.

“There is the matter of ESG too. Bond managers are scrambling to market themselves as ESG-aware, but the dilemma seems to be assessing those risks over the longer term. Our panel looks at the pertinent issues and future opportunities in alternative forms of credit.”

Today, even the smallest pension funds realise that government debt has a limited role in their portfolios. The obvious next step into Investment Grade credit will not provide the returns many schemes need to meet their liabilities.

The CAMRADATA event began with asset managers outlining the appeal to long-term investors of other types of debt and more flexible types of debt management. The consultants then responded with their views on credit sub-classes and strategies.

The panel then looked at the rise of debt issued by private-equity sponsors and affiliates, before ending on the final theme – ESG – which is an increasing focus for many on the panel

 

Key takeaway points were:

 

  • One manager highlighted Bank Loans, also known as Leveraged Loans, which feature in three of their strategies, pointing out that bank Loans are floating rate; offering a nice yield of 6.5%, more than double what Investment Grade offers.

 

  • Another emphasised the merits of active management across the credit spectrum: stock selection; liquidity management; and the flexibility to manage portfolios with regards to drawdown risk.

 

  • Some of the misconceptions around Preferred Securities were mentioned. They are viewed as a niche but there is US$2trillion outstanding. The perceived risk is higher than the actual risk.

 

  • It was noted that as banks adjust their business model in line with capitalisation regulations, their ability to lend in this market is reducing. Fund ratings agencies are struggling, however, to keep up with this trend of applying their own judgement to unrated paper.

 

  • With regard to bank loans, one panellist wanted to lay to rest the misconception that this sector is tactical rather than strategic. They said that a lot of people try to time entry into bank loans ahead of rising interest rates. Instead, they argued that they should be a core part of holdings.

 

  • A consultant added that bank loans should be a core component of most UK pension schemes’ portfolio, whether through specialists or Multi-Asset Credit strategies or indirectly via CLOs.

 

  • But there were challenges getting all sorts of alternative investment strategies – not just credit – into Defined Contribution pension plans, notably the requirement for them to be daily-dealing.

 

  • Another consultant said that volatility in Leveraged Loans was far less than High Yield in down markets, adding that the floating rate characteristic of Leveraged Loans was less significant for DB pension plans, because the interest-rate sensitivity of their liabilities has already been greatly hedged in liability-matching portfolios.

 

  • Regarding other forms of credit in the return-seeking space, a point was made that regulation influences some allocation decisions. Under Solvency II, for example, CLOs were expensive for insurers to hold.

 

  • Turning to the rise of debt issued by private-equity sponsors and affiliates, it was noted that private debt funds have grown as regulations have forced banks to step back from lending.

 

  • Another contrasted the attention on the robustness of banks versus private debt vehicles. If you compare today with 2008 and the eve of the Global Financial Crisis, banks are three to eight times more capitalised than then. Surprises won’t come in a sector that is regulated up to its teeth.

 

  • One type of security to emerge in the last decade as a means of bank security has been Additional Tier 1 bonds, with one panellist saying they have been great as an asset class but disagreeing with others on the panel on their resilience when Covid struck two years ago.

 

  • Discussing ESG, it was noted that there has been a rush to score issuers and issues on ESG criteria immediately. But for many companies, their carbon footprint is less important than the rate of change.

 

  • Some managers, however, have reacted to ESG demands by simply excluding bonds from certain sectors. It was questioned whether this was genuinely responsible.

 

  • A final comment was that ESG data is awful at the moment, particularly when it comes to climate, but that is not a surprise. It took hundreds of years to establish financial reporting standards, but they are attempting to introduce Climate Change data disclosure and standards in five years.

 

  • Because methodologies are changing fast, one panellist advises clients to set metrics, in the expectation they may change as methodologies and regulations change, engage with managers to assess their portfolios (and engagement activities) but not change their portfolios materially for a couple of years over the push and pull of incomplete regulation.

 

To download the ‘Credit opportunities’ whitepaper click here.

 

For more information on CAMRADATA visit www.camradata.com