FourNet named NICE ‘UK Partner of the Year’

Digital transformation and customer experience experts, FourNet, have been named ‘UK Partner of the Year’ by NICE, one of the world’s leading CX AI providers.

The award comes hot on the heels of FourNet recently achieving Platinum Status in NICE’s partner programme, one of just four Solution Providers this year, and the only NICE partner in the UK to earn the top tier accreditation.

Richard Pennington, FourNet CEO, said: “Being named UK Partner of the Year in addition to reaching Platinum Status illustrates our growing bond with NICE as one of our most trusted partners. We are looking forward to our partnership thriving, flourishing and deepening over the next year, for which we have big plans.”

Last year, FourNet was awarded NICE Customer Experience Partner of the Year.

“FourNet is one of the fastest growing privately-owned technology companies in the UK, providing CX, CX consulting, communications, cloud, contact centre, managed services, cybersecurity and secure network infrastructure solutions,” said Darren Rushworth, President, NICE International. “They have built an incredible practice leveraging CXone as their core CCaaS offering for over 30 Government and private entities.”

Both businesses have recently helped to transform customer experience for leading UK dementia charity, Alzheimer’s Society, which is expected to transform the organisation’s dementia support services and fundraising capabilities.

In addition to being one of the fastest growing privately-owned technology companies in the UK, FourNet’s new CX consulting practice is delivering transformational change using data science and on-site assessments to get to the root cause of customers’ engagement challenges.

With offices in Manchester, Brighton and Derby, FourNet works with some of the most critical and secure organisations across the UK, including more than 30 UK Government departments and agencies, as well as emergency services and local authorities.