Enhanced customer experience and stronger cybersecurity - top priorities for most organisations, FourNet Summit hears

Annual Digital Transformation conference focuses on latest trends and tech, with key CX and AI insights for customers

FourNet’s annual Digital Transformation Summit has heard that the main priorities for organisations over the next 12 months are improving customer experience (CX) (26%) and strengthening cybersecurity (17%).

Increasing operational efficiency (12%) and reducing operational costs (11%) were also among the key priorities for most organisations represented at the Summit.

This year’s event was attended by a record 250 FourNet customers and vendors.

Hosted at Manchester’s iconic Kimpton Clocktower Hotel, the conference heard from a range of experts including Sir Jeremy Fleming, one of Britain’s top intelligence experts and former Director of GCHQ, the government’s communications headquarters and a world-leading intelligence, cyber and security agency.

Richard Pennington, CEO of FourNet, (pictured above) said: “Our annual Digital Transformation Summit is now the most important event we host for our customers and is fast-becoming a diary must-go for those who want to keep abreast of the latest in Cybersecurity and CX technology and to hear the best insights from world-leading experts.

“We were delighted to have such a range of high-quality speakers, and incredibly well attended sessions in the main hall, as well as our fascinating breakout sessions looking at what trends organisations need to be aware of and what technology they should be utilising to improve their cybersecurity.

“Our survey of customers suggests that the year ahead will be one in which most organisations have two key priorities – improving CX and enhancing cybersecurity. These are FourNet’s areas of expertise and ones in which we partner with the world’s leading vendors.”

A poll conducted at the event suggests that organisations feel that AI, state-backed bad actors, quantum computing, deep fakes and Elon Musk are among the biggest threats the world, and businesses, will face in future.

But AI is also considered to be having the biggest impact in driving efficiencies (53%), enhancing employee productivity (32%) reducing operational costs (9%) and reducing risks from cyberattacks (6%).

Manchester-headquartered FourNet is one of the fastest growing privately-owned technology companies in the UK, providing CX, communications, cloud, contact centre, managed service, cybersecurity and secure network infrastructure solutions. It works with some of the most secure and critical organisations in the UK, including more than 30 government departments and agencies.