ChatGPT and the rise of the virtual employee assistant
Written by Richard Walsh, Software Architect at Lokulus. Automation has long been part of the business environment and has focused...
Call Centre Tech
Speeding Up Cisco Contact Center With ServiceNow CTI Integration
When it comes to optimizing contact center operations and improving customer relationships, one of the most powerful tools in your...
Britannic and 8×8 help Plus Dane Housing Improve Customer Experience
Connecting agents and tenants with new video engagement tool Britannic Technologies, specialists in business communications and digital transformation services, yesterday...
Strike-mare before Christmas – 2022 to be remembered as the year businesses failed on customer experience.
Infinity, the global call intelligence and speech analytics platform, can today reveal the shocking data trends that have shaped customer...
UK retail Christmas sales expected to hit £82.2 billion with brand success depending on consumers’ satisfaction with call centre experiences.
Infinity, the global call intelligence and speech analytics platform, today reveals that Infinity’s data sees significant year on year spikes...
The 6 Top Features for Call Management Systems in 2023
A call management system with the right features can take your call center to new heights! The features like call...
Poor call centre experiences could cost businesses up to 84% of returning customers.
Customers reveal that long call queues and dealing with an Interactive Voice Response system as their top call frustrations. Infinity,...
Keep Britain Tidy becomes first environmental charity to launch Futr’s AI chatbot
Futr’s intelligent chatbot, Tidybot, translates queries into several languages to make services accessible to users Keep Britain Tidy has become...
