How to better use AI to handle your phone calls and your missed enquiries
Artificial Intelligence is increasingly being used to manage calls, respond to missed enquiries, and provide a smoother customer experience. Many...
Call Centre Tech
FourNet unveils AI-powered contact centre ‘Agent’ that can think, act and learn
Digital transformation and customer experience specialists, FourNet, today announced the launch of FourNet IntellAIgent, an Agentic AI platform, designed to enable businesses to...
Target Group and FourNet forge five-year partnership to optimise contact centre solution
Target Group, a leading provider of digital transformation, software and business process outsourcing (BPO), has announced a new five-year strategic...
FourNet & Alzheimer’s Society pick up the ‘Oscar’ at European Contact Centre and Customer Service Awards
UK’s first 'dementia-friendly' technology-enabled support centre wins prestigious Gold for its approach to vulnerable individuals and carers Digital transformation and...
ChatGPT and the rise of the virtual employee assistant
Written by Richard Walsh, Software Architect at Lokulus. Automation has long been part of the business environment and has focused...
Speeding Up Cisco Contact Center With ServiceNow CTI Integration
When it comes to optimizing contact center operations and improving customer relationships, one of the most powerful tools in your...
Britannic and 8×8 help Plus Dane Housing Improve Customer Experience
Connecting agents and tenants with new video engagement tool Britannic Technologies, specialists in business communications and digital transformation services, yesterday...
Strike-mare before Christmas – 2022 to be remembered as the year businesses failed on customer experience.
Infinity, the global call intelligence and speech analytics platform, can today reveal the shocking data trends that have shaped customer...
UK retail Christmas sales expected to hit £82.2 billion with brand success depending on consumers’ satisfaction with call centre experiences.
Infinity, the global call intelligence and speech analytics platform, today reveals that Infinity’s data sees significant year on year spikes...
The 6 Top Features for Call Management Systems in 2023
A call management system with the right features can take your call center to new heights! The features like call...
