Explic8 to exhibit at the annual CX Retail US Exchange 2024 in Dallas
Management consulting firm, Explic8, has announced it will be exhibiting at this year’s annual CX Retail US Exchange in Dallas,...
Customer Experience
5 Ways GenAI Powers The Travel Experiences Of The Future
Written by Matthew Biboud-Lubeck, Vice President EMEA, Amperity The digital world has permanently changed the relationship between travel brands and...
The value of customer loyalty in uncertain times Amanda Silcock, Senior Director of Client Success at BHN
A volatile economy, an impending election, and ongoing struggles with dwindling sales are among the anxieties weighing heavily on small...
Want to use Gen AI for great customer experience? Expert reveals all
Written by Joyce Gordon, Head of Generative AI, Amperity In the customer experience landscape, the fervour surrounding generative AI has reached...
Good for the industry, great for travellers: a transformed airline customer experience is on its way
Written by Jitendra Sindhwani, President & Head, Aviation Business at IBS Software Most people are likely aware that the airline...
On “get to know your customer day”, tech boss shares seven ways to boost the relationships with your clients.
Businesses can benefit from utilising seven key tools to build better relationships with their customers, a leading tech expert has...
Panasonic Demos New AI-Powered Service To Personalise Retail
Panasonic partners with leading retail data analyst ADEAL Systems using generative AI assistants for digital signage in its innovative Customer...
Blue Yonder Announces Intent To Acquire Doddle To Revolutionize E-Commerce Returns and Redefine Reverse Logistics
The London-based technology company will unlock new capabilities for Blue Yonder, allowing retailers and logistics service providers to generate superior...
FourNet launches sector-leading best-in-class 100-point benchmarking process
Fresh approach and analysis a ‘key element’ in fast-growing tech firm’s end-to-end CX transformation service for customers FourNet, the digital...
CRM In 2023: What’s Next In Customer Relationship Management?
As we head towards 2023, businesses are looking at what's next in Customer Relationship Management (CRM). There has been rapid...
