Survey highlights what matters most to online shoppers this holiday sale season
Research published by Cisco AppDynamics reveals the importance online shoppers are attaching to seamless digital experiences as they hunt down...
Customer Experience
Keeping the Customer Lifecycle Going
Many sites, whether gaming or retail, tend to have different types of customers: newbies, regulars and returnees. It’s important to...
Customer Start unveils five-point plan to aid Customer Experience for businesses
SOUTH Wales-based customer care experts Customer Start have unveiled a five-point plan to help businesses retain and win more clients...
Strike-mare before Christmas – 2022 to be remembered as the year businesses failed on customer experience.
Infinity, the global call intelligence and speech analytics platform, can today reveal the shocking data trends that have shaped customer...
Poor call centre experiences could cost businesses up to 84% of returning customers.
Customers reveal that long call queues and dealing with an Interactive Voice Response system as their top call frustrations. Infinity,...
Innovative ways UK retailers can scale great holiday campaigns
Written by Tim Glomb, VP Content & Data, Cheetah Digital Last year, according to Statista, the U.K.’s total holiday spending was...
New Award-winning platform from home of Love2shop boosts staff satisfaction, productivity and galvanises sales
Appreciate Business Services (ABS) - The home of Love2shop - have officially launched a ‘game-changer’ modular engagement platform for UK...
Trio of Wins for Code Computerlove
Design-led transformation company Code Computerlove has secured three new partnerships in Warner Leisure Hotels, O’Neill Patient Solicitors and Wythenshawe Community...
DigitalWell & Centrical Sign Multi-Year Deal with Leading Customer Experience Provider, itel, to Support International Growth
Caribbean-based customer experience provider itel has agreed a two-year contract worth almost three quarters of a million Euros for enterprise...
Disney first interactive email wordsearch for Encanto campaign
Disney is sending its first ever interactive word search email this week in celebration of its latest hit, Encanto. Armadillo,...
