Signs it’s Time to Upgrade Your Contact Centre
Having a reliable contact centre is one of the keys to running a successful business. Unfortunately, some organisations end up...
Customer Experience
3 Ways to Improve the Customer Experience on Your Website
In today's dynamic marketplace, there are new businesses available on the market every single day. The competition is fierce in...
Shocking consumer statistics every UK brand should know
Written by Nick Watson, VP Client Success EMEA, Cheetah Digital Whether due to the rise of e-commerce, the disruptions of the...
Mapp Prescribes Exceptional Customer Experience To Boost LloydsPharmacy’s Strategy
Mapp chosen to integrate customer intelligence at the core of the company’s marketing Mapp, the leading provider of insight-led customer...
Industry first automation partnership aims to digitally transform organisations and enhance employee and customer experiences
Digital Workforce and TrustPortal have teamed up to provide the fastest, easiest and most accessible way for organisations to deliver...
The New Era Of B2B Is Digital: Get Ahead Of The Curve
There have been countless articles lately that talk about the digital shift of the B2B industry. McKinsey & Company, The...
Enterprise communications leader – Welltel – acquires Wren Data and eleven to cement position as a market leading Customer Experience organisation throughout Europe
The move creates a strategic partnership with industry-leading CX giant Genesys and prompts a rebrand to - DigitalWell - reflecting...
Among IT Decision-Makers, 85% See Urgent Shift in Focus to Consumers’ Digital Experiences in New “Reprogramming the Enterprise” Report from WSO2
While a majority of 500 IT decision-makers agree on the priority around delivering digital experiences, the survey revealed gaps in...
Enterprise communications leader – Welltel – acquires Wren Data and eleven to cement position as a market leading Customer Experience organisation throughout Europe
industry-leading CX giant Genesys and prompts a rebrand to - DigitalWell - reflecting the expanded capability of the group Enterprise...
Butlin’s brings in Code Computerlove to boost bookings
Butlin’s, the home of entertainment, is partnering with design-led transformation and technology company Code Computerlove to revamp its online customer...
