Utilita Energy joins forces with award-winning Settld’s tech to streamline bereavement customer care
Utilita Energy signs up to online bereavement service Settld to improve care for customers and relatives of those who have...
Customer Service
5 Ways GenAI Powers The Travel Experiences Of The Future
Written by Matthew Biboud-Lubeck, Vice President EMEA, Amperity The digital world has permanently changed the relationship between travel brands and...
Want to use Gen AI for great customer experience? Expert reveals all
Written by Joyce Gordon, Head of Generative AI, Amperity In the customer experience landscape, the fervour surrounding generative AI has reached...
Good for the industry, great for travellers: a transformed airline customer experience is on its way
Written by Jitendra Sindhwani, President & Head, Aviation Business at IBS Software Most people are likely aware that the airline...
The Key To CSAT Is To Practise What You Preach
CSAT is short for ‘customer satisfaction’ and is a key performance indicator that tracks how satisfied customers are with your...
What are the Benefits of Implementing HubSpot Phone Integration in Your Business?
Hubspot is a modern customer relationship management (CRM) platform that provides businesses with innovative solutions for managing marketing and sales,...
“Right Against Might Looks to Empower People, Helping Them to Fight Back”
A NEWLY formed creative dispute resolution service has vowed to hold the biggest businesses and organisations to account on behalf...
Moneypenny’s New Bespoke Service Gives UK Businesses Tailored Support To Get Ahead
Leading outsourced communications provider Moneypenny has launched a new bespoke service for businesses, which sees its award-winning employees working as...
What Is Customer Care?
Customer care is the process of ensuring that customers are happy. It can involve a number of aspects, from helping...
ChatGPT and the rise of the virtual employee assistant
Written by Richard Walsh, Software Architect at Lokulus. Automation has long been part of the business environment and has focused...
