Tag Archives: client service

Vero HR Wins Clutch Global and Clutch Champion Awards 2024

Peterborough, 29 May 2024 Vero HR, the HR outsourcing and consulting provider, has been recognised as a 2024 Spring Global Award winner for HR services on Clutch, the leading global marketplace of B2B service providers, along with being lauded a 2024 Spring Clutch Champion.

The Clutch Global and Clutch Champion Awards showcase the very best in the B2B services industry worldwide.

Honourees of the Global Award are selected based on their industry expertise and ‘ability to deliver’ scores that are calculated using customer feedback from thousands of reviews published on the Clutch platform.

Vero HR’s primary focus is on providing exceptional service, and receiving this award is a testament to the excellent client work and service Vero HR has delivered this year as highlighted through the voice of their clients in their reviews.

The Clutch Champion Award is presented to the top 10% of Clutch Global winners, a designation that recognises business service providers across the world for their industry expertise and ability to deliver exceptional results compared to other companies in their line of service.

This award recognizes Vero HR as a top-rated leader in the HR services space based on its clients’ satisfaction and high-quality service ratings – of which it currently boasts an overall review rating of 5/5 across 13 individual customer reviews.

“I’m thrilled that Vero HR has been awarded the Clutch Global Award, but to also be named a Clutch Champion and sit within the top 10% of Global winners due to our high service ratings is the cherry on top. This recognition demonstrates our team’s dedication to providing top HR and client service every day, and a huge thank you goes out to our clients who have taken the time to provide such sterling reviews,” Vero HR Founder and CEO, Mike Kealey, commented.

“It is a joy to witness the incredible success of leading companies worldwide on our platform, and an even greater joy to recognise these companies as Clutch Global winners. Their dedication to delivering next-level services to clients has not only bolstered their own success but empowered numerous clients to thrive as well,” said Sonny Ganguly, Clutch CEO. “We are also delighted to present the Clutch Champion Award for the second year, celebrating both new and returning achievers for their outstanding performance. These honourees represent the top companies on our platform, consistently exceeding client expectations and receiving an abundance of positive feedback from their clients.”

This recognition follows a successful 2023 awards season for Vero HR, winning the Customer Service Award at the Peterborough Telegraph Business Awards, Silver Award for Service Excellence at the SME Cambridgeshire Business Awards, and being a finalist at the Personnel Today Awards for Large HR Consultancy of the Year.

About Vero HR

Vero HR is a HR solutions and outsourcing provider with over 20 years of experience. Working with businesses of all sizes and sectors, Vero HR offers expert advice, services, and technology tailored to transform and help organisations work more efficiently in all aspects of HR – supporting clients across the UK, Europe, and internationally.


Clarion Wealth Planning brings forward carbon neutral plans

Clarion Wealth Planning is accelerating its plans to become carbon neutral as part of a new initiative called Best Service, Best Workplace, Best World.

The company had been aiming for carbon neutral status by next April but is now expecting to achieve the milestone by the autumn.

Clarion, which is based in Alderley Edge, Cheshire, is working with Carbon Neutral Britain, an organisation which helps businesses and individuals to offset their environmental footprint and achieve carbon neutral status by investing in renewable energy sources, tree planting and other green schemes worldwide.

Alongside this, Clarion has made electric vehicle ownership more cost effective for staff by introducing a car leasing salary sacrifice scheme. Clarion also plants 10 trees for every new client gained, and has implemented measures to reduce energy usage at its offices.

Founder Ron Walker said: “We are committed to creating better lives for our clients, colleagues and our community. It’s at the very core of our values.

“As part of this, we recently launched our Best Service, Best Workplace, Best World programme, and our goal of becoming carbon neutral by the autumn forms part of this.

“We felt it necessary to stand up and be counted and accelerate our strategy to reduce our carbon footprint. Every step taken to tackle climate change is a positive one.”

Clarion, which has 20 staff, provides lifelong financial planning to business owners and families across the north west and beyond.

As part of its Best World strategy and alongside its green measures, the firm supports the Clarion Welsby Family Foundation charity, which donates to worthy local and national causes and community projects.

The charity has supported the Climb High project, run by Adventures Await, which introduces young people with disabilities from Cheshire and Greater Manchester to indoor climbing, helping to build their confidence and skills to improve their physical and mental health and employability.

Another charity to benefit is Dog A.I.D, which trains family pets to become specialist assistance dogs for their physically disabled owners.

Meanwhile, chartered financial planner Ella Davies has become a mentor to teenage girls on a programme organised by the charity Girls Out Loud.

Clarion has introduced a raft of new employee benefits under its Best Workplace banner, including more flexible working, private medical insurance, a doubling of matched pension contributions, and free gym membership.

Now, following a staff survey seeking suggestions for ways in which the firm could help them develop new personal skills, Clarion is introducing private Spanish and Italian lessons for employees during work time.

Ron said: “We work hard and get on with the job, and do fantastic things as a company for our clients, and we want people to enjoy the journey with us and develop as individuals.

“It’s not all about work or business in our drive to be the best workplace. No-one is under the thumb for 12 hours a day. We treat people as grown-ups and they are able to come and go and work flexibly.

“We see past the 9-5 and recognise the importance of looking after our team. We have good quality people, and we want them to enjoy a good work-life balance.

“As well as being known as the best financial planning practice, we want to be known as the best place to work.

“Our approach is key to ensuring the commitment and loyalty of the people who are here, and helps us to attract recruits of the highest quality.”

Ron added: “In the financial planning world, the service we provide to our clients is unrivalled in terms of depth, quality, and the degree of time and attention we give to them.

“We really work with them to achieve their life goals, and this is the Best Service aspect of our initiative. It’s central to our growth plans, as is the Best Workplace aspect.

“And it’s our responsibility to do what we can for the Best World.”