Managing maintenance, cleaning, and compliance checks across a large estate of 110 buildings was a huge challenge, made simple with mpro5’s seamless, all-in-one solution.

The new National Standards of Healthcare Cleanliness 2021 for the NHS in England, introduced in April earlier this year, are setting incredibly high standards that NHS Trusts are expected to comply with, with Trusts now under increasing pressure to improve and maintain high quality and safe maintenance and cleaning services.

The new standards will continue to see regular cleaning audits taking place, resulting in public facing cleanliness star ratings being required to be on show for all to see. The Coventry and Warwickshire Partnership NHS Trust (CWPT) was struggling with an out-dated system that was failing to keep pace with their requirements. Managing 110 varied buildings under a variety of freehold and leasehold arrangements in a healthcare setting, where safety is paramount, was a sprawling challenge.

Dan Teare, Sector Director at mpro5, discussed mpro5’s seamless integration with CWPT: “CWPT had only six weeks remaining on their existing supplier’s contract before they would have been forced to renew for a full 12 months. They needed us to configure a solution, with 171 functional requirements, to replace the existing system before they were forced to renew.

“Faced with such an urgent deadline of six weeks before their existing system was switched off, we fully configured and deployed mpro5 within four weeks, allowing two weeks for refining and testing before ‘go live’. Our system carries out maintenance schedules as well as allowing the real-time allocation of reactive tasks, providing feedback to the Estates team and the person responsible from the buildings. Managing SLAs, Statutory PPM tasks and handling external work tasks that are passed out to a wide network of sub-contractors, mpro5 ensures compliance and the timely completion of jobs and reporting. The platform also provides overviews of any building and the reactive tasks which have taken place.

Dan continued: “The mpro5 configuration for CWPT gives them unprecedented visibility across their estate and a new Works Management System (WMS) that can also handle any reactive tasks raised across the trust via telephone or intranet web forms. The mpro5 configuration was specifically designed to increase operational effectiveness, improve process compliance, and drive productivity gains. The platform also monitors the status of compliance for all statutory risk types, both holistically and on a site-by-site basis. This has allowed CWPT to switch off the obsolete system and has provided a solid foundation to start expanding the use of our software across the Estates department. The first addition was a more detailed fire door check process, and the Trust will soon be using the platform as their National Standards of Cleaning Auditing solution, allowing them to retire a system that they struggled with for years.

“Next on the list is a building condition survey and asset tagging across the estate, widening the digital footprint, and enabling yet more processes to come within the remit of the mpro5 platform.”

 

Sat Padda, Senior Compliance Manager at CWPT commented: “I want to thank the whole team at mpro5 – they covered more ground in the six weeks than our old system did in three years. This was the first step in realising my vision for the Estates Department at CWPT.”