Top customer service rating for independent insurance brokers

A LEADING independent insurance brokers is celebrating after being recognised for its exceptional customer service for the third year in a row.

H&H Insurance Brokers, which operates across the North of England, the Scottish Borders and Wales, has been awarded the Feefo Platinum Trusted Service Award based on independent customer reviews of its service.

Companies are rated by customers online via Feefo and the best are given awards for excellence and delivering exceptional experiences.

Businesses who meet the high standard, based on number of reviews collected and average rating, receive the accreditation.

Paul Graham, Managing Director of H&H Insurance Brokers, said: “We’re thrilled to receive this award from Feefo.

“Receiving the Platinum Trusted Advisor Award for three years in a row is a huge achievement, and something which the whole team is extremely proud of.

“This recognition means a lot because it’s based on feedback from our clients and ultimately keeping them happy is why we come to work each day. 

“The award also recognises just how hard our staff have worked in often challenging circumstances over the past year due to the pandemic, and of their commitment to delivering the highest quality of service to our clients.

“It’s vital for us to listen, understand and respond to all our customers.”

H&H Insurance Brokers offer independent advice on all aspects of rural and business insurance. The company has offices in Carlisle; Durham; Newtown St Boswells in the Scottish Borders, and Ruthin in North Wales.

Since 2014, Feefo has recognised businesses which deliver exceptional experiences, using feedback from customers. Its Trusted Service Awards are based purely on feedback from real customers.

Feefo gives Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between January 1, 2020 and December, 31, 2021. 

Congratulating H&H Insurance Brokers, Kim Burgess, Head of Customer Success at Feefo, said: “The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience. 

“I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.

“I can’t wait to see what our customers achieve in 2022.”