RingCentral’s new innovations will simplify and improve the hybrid-work experience
RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced several new innovations designed to simplify hybrid work and improve the employee experience.
There are various new capabilities being launched today each of which is designed to solve the challenges of hybrid work, namely simplifying communications and collaboration, gaining data and insights to inform business decisions, and enhancing the customer experience.
These new features will help hybrid teams work better together, making meetings more effective and engaging, and include AI-based Advanced Meeting Insights and Summaries, RingCentral Whiteboard which will allow meeting participants to draw, upload images, and type, and live transcription which uses AI to automatically transcribe conversations in real-time.
Sidney Ong, Head of Business Applications, BirdEye, the all-in-one software for businesses to grow their revenue, said, “RingCentral is our communication glue within the organization. We’ve integrated our own platform and developed real time alerts. We’re now using features such as the new Add-in Poll bot–a critical tool to help us scale our collaboration and improve our efficiency.”
RingCentral Innovations will also offer a host of new data and analytics features, including next-gen analytics for lines of business (LOB), which is designed to go beyond IT quality of service and usage metrics.
RingCentral’s business analytics provides business users with summary statistics, trends and performance indicators that are critical for business decisions across sales, operations, finance, HR, facilities, and more.
Additionally, customers can now customise and share data views, key performance indicators, and reports on real-time or historical metrics from any device and without the need for specialised applications or skills.
Analytic APIs are also available should developers need to access these same insights programmatically. The RingCentral Analytics Suite empowers users to answer their most critical questions by giving them control of what they see, and how they see it, making business decisions a lot easier.
RingCentral next-gen business analytics, configurable dashboards, custom reporting, and analytics APIs are available as a beta to all MVP Standard, Premium, and Ultimate customers immediately.
“The world of work has changed and businesses are replacing outdated and cumbersome technology, tools, and platforms to simplify the lives of their employees,” said Kira Makagon, chief innovation officer. “At RingCentral, our mission has always been to give users cloud communications technology that solves real world challenges but is also easy to set-up, use, and manage. Our latest innovations address the widespread challenges associated with hybrid work empowering organizations to deliver transformative employee and customer experiences that more effectively connect and empower global teams with simple and flexible communications and collaborations.”
For a full list of all RingCentral innovations, please click here.
