Launch of ‘one-stop-shop’ payments solution for forecourts will enable seamless customer experience for retailers
New P2PE enabled payment terminals for the forecourt industry from Suresite and TSG UK offers complete peace of mind
Thanks to a strategic partnership between forecourt retail specialist Suresite Group and leading fuel and retail service provider TSG UK, a new point-to-point encryption (P2PE) payment solution has been developed specifically for the forecourt industry.
The innovative solution – named Orion – offers a distinct point of difference that will pave the way for improved customer experience for retailers: it is a one-stop-shop.
Crucially for retailers, this means that hardware, installation, software and customer support are all housed together from one provider. Addressing a longstanding issue among forecourt retailers, those adopting Suresite’s new solution will benefit from having just one point of contact no matter where problems in the payment chain may arise.
Nick Horne, sales and commercial director at Suresite, explains: “Orion’s launch signifies the first time Suresite has been able to offer a much needed one-stop-shop for the fuel and convenience sector. Prior to this, retailers often had to ring around numerous providers in the event that a payment problem occurred, creating customer service issues.”
The Orion device is backed by TSG’s experienced team of service engineers and field technicians, and the fact that Suresite answers 97% of customer service calls in 15 seconds from their UK call centre – ensuring that if problems arise, they are resolved swiftly.
Steve Watts, sales director at TSG UK commented: “TSG UK is delighted to partner with Suresite to provide after sales support for this highly secure payment solution. Suresite’s vast experience in payment processing, backed up by unparalleled customer service, ensures total satisfaction for operators across the UK.”
The new P2PE terminal, which accepts all major bank and fuel cards, is also PCI-approved, offering a safer choice for fuel forecourts. This ensures cardholder data is captured and encrypted, which both reassures consumers that their sensitive data is safe and secure, and significantly reduces the paperwork and potential costs associated with PCI compliance for forecourt retailers.
“With 15 years’ experience in payments processing, we’re excited to be able to enhance our card payments offering with the Orion device – enabling retailers to future proof their business, and offering complete peace of mind in terms of payment security,” adds Nick.
Alongside being highly secure, all of Suresite’s card payment terminals are also continually monitored to proactively check functionality, highlighting potential issues and triggering online resolution – sometimes before an issue has even been noticed at the site.
