Management consulting firm, Explic8, has announced it will be exhibiting at this year’s annual CX Retail US Exchange in Dallas, bringing together top industry leaders to explore innovative strategies and solutions in customer experience.
Now in its second year, the CX Retail US Exchange will take place on 24th and 25th September 2024 at the Marriott Dallas Uptown, Texas.
Customer experience leaders from some of the USA’s biggest retail brands will gather at the event for two days of learning and networking. Here they will gain invaluable insights into how to gain competitive advantage in today’s consumer landscape and adapt CX strategies to meet and exceed fast-evolving customer expectations.
Explic8, which is focused on transforming organisations on a global scale, will be showcasing its advanced consulting services at the event, where attendees can learn more about the company’s approach to driving organisational transformation.
CEO, Ian Nicholls, along with some of Explic8’s senior consultants in customer experience, will lead a Think Tank session to discuss utilising Operational Excellence [OPEX] to super charge your customer experience. This will be an interactive session where attendees will have the opportunity to exchange experiences, confront challenges and gain invaluable insights.
Explic8 was founded in 2019 and specialises in solving complex challenges encountered in transforming businesses related to strategy, benchmarking against industry best practice, planning and implementation through organisational design, process re-engineering, performance improvement and technology implementation.
The firm has successfully delivered operational excellence in a range of companies across a variety of industry sectors, including pharmaceutical, medical devices, manufacturing, supply chain and retail.
Speaking ahead of the conference, Ian Nicholls, CEO of Explic8, said: “The Explic8 team and I are thrilled to be part of the CX Retail US Exchange 2024.
“This event is a prime opportunity for us to engage with forward-thinking retail leaders and share our expertise in transforming customer experience through operational excellence.
“In a rapidly changing retail environment, businesses need to constantly innovate and adapt to meet customer demands, and we’re here to provide the strategies and insights that make that possible.
“Our Think Tank session will highlight actionable approaches to leveraging operational excellence for a superior customer experience, and I’m eager to contribute to the conversations that will shape the future of retail.”
For more information about Explic8’s participation at the CX Retail US Exchange 2024, please visit www.explic8.com.