Bristol City Council looks to revamp 20-year-old Legible City project based on user needs

Council invests in improvements to guide people around the city

• Conceived by Bristol City Council and City ID in the mid-1990s, the Legible City initiative delivers an information and wayfinding strategy to help position the city as a leading cultural and commercial destination
• Despite the prevalence of smartphones, more than half of Bristol’s visitors use the on-street signage and informationsystem. Around 25% of visitors still rely on the signs and maps completely
• While visitors can easily find their way to a popular city attraction, they have no way of knowing where to go next
• Bristolians want the city to take a stronger role in transforming public spaces into welcoming thoroughfares

In 1996, the Bristol Legible City initiative was conceived by Bristol City Council and City ID to improve people’s understanding and experience of the city through an integrated environmental identity, signage and information scheme.

The Legible City system includes direction signs, on-street information panels with city and area maps, printed walking maps, visitor information identity and arts projects.

It’s now a foundational part of the city’s welcome, and the scheme has been replicated around the world. However, Bristol’s hardware has barely been touched for nearly two decades and needs an upgrade.

Bristol City Council asked service design specialist Mace & Menter to help determine where investment should be made to improve guiding people around the city. In addition to reviewing the existing maps and signage, the Council asked Mace & Menter’s research team to consider the visitor’s whole experience of navigating Bristol, from multiple perspectives.

Using a mix of research methods, including observational research, in-depth interviews and surveys with visitors, locals, business owners and the organisations set up to represent them, the team set out to understand that experience.

Field research showed that despite the prevalence of smart phones, visitors relied heavily on the on-street wayfinding system. Many people used Google Maps, but they tended to have a much harder time trying to find their way around. For example, Google Maps doesn’t necessarily recommend the most scenic route or how to cross as few four-lane roads as possible.

The surveys provided the numbers to support those observations. More than half of the visitors surveyed had used the Legible City system to find their way through the city, and 97% of those had found it helpful. Nearly a quarter of Bristol’s visitors rely on the signs and maps completely.

The team’s research also uncovered a significant number of unmet needs:

• While visitors can easily find their way to areas which have been recommended to them, they have no way of knowing where to go next
• Business owners want their neighbourhoods to have stronger identities
• Locals and business owners want the city to take a stronger role in transforming public spaces into welcoming, bustling thoroughfares
• Business organisations wanted better linkages between the beating hearts of the city

“All of this falls solidly into Legible City’s remit and is a far cry from the concerns at the beginning of the project. The team started with the possibility that the scheme had outlived its usefulness and ended with a vision for Bristol’s Legible City scheme that will return it to its visionary origins,” said Bristol Legible City Project Manager, Nat Roberton.

“Crafting a public space and wayfinding system for Bristol that meets all of those needs will be an ongoing journey, but the Legible City team now has a solid, evidence-based foundation for the recommendations it puts forward and decisions it will go on to make,” added Sam Menter, Founder and Managing Director at Mace & Menter.

The outline plan for the future of the project will be to support the local economy through encouraging visitors and residents to explore and rediscover Bristol’s cultural heritage and retail offering. Bristol City Council will be doing this by upgrading the on-street signs to feature illuminated, updated mapping highlighting what the city has to offer.

The Council will also be developing digital mapping products that will allow users to get a live view of what’s going on in Bristol, and how to access the city’s events and destinations via their phones/devices.

In addition, the popular, free paper map of the city will be re-designed and re-issued to help people find their way around by foot and bike.