Top tips on how to be the king of customer care over Coronation weekend, from leading communications company, Moneypenny
May is just around the corner with extra bank holidays thanks to King Charles’ Coronation and the usual Spring break...
Customer Service
How to make Customer Service Greener
Quite rightly environmental, social and governance (ESG) concerns have been moving up the business agenda in recent years, with recent...
Three Different Bingo Promotions That Other Industries Could Learn From
Arguably the best thing about the modern business world is that it’s so easy to go online and find inspiration...
How honesty improves customer service
Honesty, as the old saying goes, is the best policy. An old idiom it may be, but one that remains...
Keeping the Customer Lifecycle Going
Many sites, whether gaming or retail, tend to have different types of customers: newbies, regulars and returnees. It’s important to...
Customer Start unveils five-point plan to aid Customer Experience for businesses
SOUTH Wales-based customer care experts Customer Start have unveiled a five-point plan to help businesses retain and win more clients...
Strike-mare before Christmas – 2022 to be remembered as the year businesses failed on customer experience.
Infinity, the global call intelligence and speech analytics platform, can today reveal the shocking data trends that have shaped customer...
UK retail Christmas sales expected to hit £82.2 billion with brand success depending on consumers’ satisfaction with call centre experiences.
Infinity, the global call intelligence and speech analytics platform, today reveals that Infinity’s data sees significant year on year spikes...
Now more than ever, there is a need for exceptional customer service models
We can all recount examples of good customer service and we all understand the frustrations of being handed over to...
Avon achieves record-high customer service levels thanks to independent outsourcer
Global beauty brand Avon has announced a five-year high in its customer satisfaction levels thanks to its partnership with Kura,...
