National lawn care giant sows seeds for future growth with post-pandemic vision
A GIANT of the lawn care industry is sowing the seeds of future growth with plans to expand further post-pandemic....
Customer Service
Independent outsourcer celebrates international milestone
Kura, a UK-based market leader in customer service outsourcing, is celebrating the anniversary of its fourth year of operation in...
Shocking consumer statistics every UK brand should know
Written by Nick Watson, VP Client Success EMEA, Cheetah Digital Whether due to the rise of e-commerce, the disruptions of the...
Moneypenny Launches New Guide with Secrets for Improving Empathy in Customer Care
A guide has been launched to help businesses put empathy at the heart of customer care practices and ensure that...
A Great Technology Reset Needed, as Customer Turnover Rates Reach 33 Percent
New Study from SugarCRM Underscores the Urgency for Organisations to Implement Purpose-Built Technology Solutions to Combat Customer Churn “The Great...
New research: digital self-service now more popular than calling customer service
60% of UK household water and energy customers prefer not to call customer service if they can use online tools...
Around 75% of consumers will abandon retailers over poor delivery service
Consumers have an innate preference to buy from independent retailers. But these companies are set to miss out to the...
Taking Your Customer Experience to the Next Level
Nicola Buckley, Executive Vice President, Global Service Delivery, Park Place Technologies, discusses the customer experience strategies that will deliver for...
85% of people in Wales believe an increasing number of companies are using Covid as an excuse for poor customer communications
A new survey by leading outsourced communications company Moneypenny shows that 85% of people in Wales believe that an increasing...
Galit Michel: PSD2 and Personalising Customer Experience
Written by Galit Michel, VP of Payments, Forter The eCommerce world is increasingly competitive, especially as more and more consumers...
