Cloud-based call centre platform, TCN, launches new EU head office as part of global expansion
TCN, Inc., a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs and collection agencies,...
call centre
TCN to Host Second Annual C3 Virtual User Group Conference for Contact Centre Professionals
TCN, Inc., a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs and collection agencies,...
White paper addresses contact centre best practices in the wake of PCI DSS 4.0 rollout
PCI Pal has released a comprehensive white paper with Servadus, and Verizon Business Group, Professional Services, mapping the contact centre landscape over...
RingCentral announces RingCentral Rise™ which will offer unique, co-branded unified cloud communications to customers
RingCentral, a leading provider of global enterprise cloud communications and contact center solutions, today announced RingCentral Rise, a new platform...
The changing landscape of customer experience and why brands are still getting complaint handling wrong
A leading customer service provider has challenged businesses in the UK to change the way they think about customer interaction,...
