Cloud-based call centre platform, TCN, launches new EU head office as part of global expansion
TCN, Inc., a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs and collection agencies,...
contact centre
TCN to Host Second Annual C3 Virtual User Group Conference for Contact Centre Professionals
TCN, Inc., a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs and collection agencies,...
White paper addresses contact centre best practices in the wake of PCI DSS 4.0 rollout
PCI Pal has released a comprehensive white paper with Servadus, and Verizon Business Group, Professional Services, mapping the contact centre landscape over...
Fast-growing contact centre specialist MaxContact builds on record year of growth with new VP of Engineering
Matt Yates will lead the Manchester business’ engineering team in developing innovative new tech solutions that improve the lives of...
Clarabridge and Five9 Partner to Provide Industry-leading Conversation Intelligence for the Contact Centre
Industry-leading provider of AI-powered text and speech analytics Clarabridge, Inc has joined Five9's ISV Partner Program, a leading provider of the intelligent...
The changing landscape of customer experience and why brands are still getting complaint handling wrong
A leading customer service provider has challenged businesses in the UK to change the way they think about customer interaction,...
