Tag Archives: Wireless Logic

IoT, News

From smart vending to eco-friendly deliveries – New report unveils consumer demand for IoT-enabled, next level retail experiences

Wireless Logic research shows British consumers increasingly want ‘Everything Now’; Significant opportunity for service providers to recommend the right IoT solutions backed by ultra-resilient cellular connectivity to help retailers stay competitive

LONDON – WEDNESDAY 4TH MAY, 2022 – Wireless Logic Group, Europe’s leading IoT connectivity platform provider, has announced the results of a new Censuswide report into the ongoing digitisation of consumer behaviour and adoption of next level retail experiences. In particular, the report examines how an increase in food deliveries, omnichannel shopping and cashless payments is currently driving the need for resilient online connections across the retail sector.

Among the findings of the report is a clear desire for ‘Everything Now’, where goods and services are ordered and delivered quickly and conveniently. In addition, the results point to rising adoption of smart digital vending, as well as demand for traceability and sustainability of deliveries.

By bringing resilience to their IoT applications, retailers can innovate and thrive ahead of their competition. This report focuses on three distinct use cases – point-of-sale (POS) terminals, vending and last mile delivery – where IoT is making a real impact on the retail experience in future-proofing the sector.

Point-of-sale (POS) terminals must be available, reliable, and secure

PoS technology is critical in today’s retail market. Credit and debit card transactions have become the de facto choice of payment, with 38 per cent of respondents citing contactless/chip and pin as the payment method they use most often. For retailers looking to avoid churn, this requires immediate connectivity to ensure customers can always pay, without delay. When asked what they would do if their preferred payment method was unavailable online, one in five respondents would find an alternative retailer. When shopping instore, 21 per cent would blame the retailer if a card machine was available but it was not working when payment was attempted.

Security is also front of mind. Almost two thirds (58 per cent) of respondents are concerned about the security of their personal details or payment information when making an electronic payment. 37 per cent believe it is the retailer’s responsibility to ensure the security of the transaction.

Vending machines are growing in popularity for certain product categories

Vending, and automated retail in particular, is one of the fastest growing areas of retail today. Accelerated by the pandemic, vending machines provide an unattended retail solution that works across a diverse range of businesses and environments. The research reflects this upward trend, with almost half (46 per cent) of consumers agreeing that there should be more options to purchase goods through vending machines in the UK. When asked why, respondents cited convenience (53 per cent), accessibility (45 per cent) and friendlier operating hours (33 per cent).

Airports, hotels, and hospitality venues are popular locations for vending machine use, with the average consumer using one five times in the last three months, at one or more of these locations. Magazines and newspapers (61 per cent), non-alcoholic drinks (74 per cent), and hot food (48 per cent) are the categories consumers are most willing to purchase from vending machines. That said, alcohol (48 per cent) and vaping products (31 per cent) were also popular responses.

“There has been much debate over how the retail sector can both survive and thrive in a post-pandemic world – and businesses and consumers have had to change the way that they interact,” said Jason Vincent, Innovation & Software Director at Aeguana, an award-winning company specialising in automated retail technology and a Wireless Logic customer. “Given our focus on unique touchless vending technology, it is welcome to see increasing consumer demand for vending in this report. Digital vending machines, like all point-of-sale terminals that process cashless payments, depend on resilient, continuous connectivity to take payments and provide a seamless customer experience. So, this must be a primary consideration for organisations. Without it, there is a high risk of revenue loss should customers be unable to pay using their preferred method or unable to use other on-screen services such as redeeming a discount code, and ultimately taking their business elsewhere.”

Timeliness, traceability, and sustainability emerge as key demands for last mile delivery

The transport and logistics sector is key to keeping the retail and ecommerce sectors running efficiently, particularly as consumers express higher expectations of last mile service. When ordering takeaway food, consumers are willing to wait an average of 35.14 minutes from order to delivery, with just 0.57 per cent prepared to wait longer than an hour.

Traceability is also important for brand reputation, as a third (33 per cent) would think the retailer is more likely to lose the product if delivery tracking information was not available, and a quarter (25 per cent) would think the retailer was not legitimate. The importance of delivery tracking information seems to rise with purchase value and perishability, as consumers are most concerned with the traceability of electronics (87 per cent), white goods (86 per cent), and food and perishables (86 per cent).

Lastly, more than half (52 per cent) would pay more for an item if the delivery options were more sustainable. This includes green delivery slots, bicycle deliveries, click and collect, escooters or electric vehicles and delivery robots. This number rises to 61 per cent in the 16-34 age group.

“Timely deliveries depend on reliable connectivity to function – there are so many online interactions between delivery drivers and retailers to arrange and confirm pick-up and drop off details,” said Ian O’Connor, Managing Director at Eskuta Limited, a Wireless Logic customer. “It’s a seamless operation made possible by the rapid exchange of up-to-date information. Any failure in communication could result in missed orders, unsuccessful deliveries or frustrated customers chasing updates. Such outcomes make for bad customer experiences, potentially lost revenue, and long-term reputational damage, which can all be terminal in today’s competitive retail landscape. The survey reflects this, as consumers are increasingly demanding shorter lead times – and GPS tracking across secure, reliable cellular networks is critical. And, if a delivery experience is poor, eight in ten respondents would be wary of making future purchases with that retailer or blacklist them altogether.”

“At Wireless Logic, we understand the trends shaping today’s retail sector,” said Oliver Tucker, Co-Founder and CEO, Wireless Logic. “Our ultra-high availability SIMs are built for the IoT and can support food order and delivery services, cashless payments, parcel lockers, vending machines and more. When service providers and OEMs partner with us, we help them to become more consultative in their approach and strategic in their solution recommendations to their retail customers.”

“The research is clear – and to meet these high customer expectations of speed and simplicity, retailers need resilient and secure cellular connectivity for their online services. Without it, they may lose orders and revenue or even suffer damage to brand reputation.”

News, Telecoms

Wireless Logic announces Conexa, a new ‘network for things’

New cellular network will offer a single SIM for global deployments, reducing complexity and helping to address the changing needs of the IoT

LONDON – 22nd MARCH, 2022 – Wireless Logic Group, Europe’s leading IoT connectivity platform provider, today announces the launch of Conexa, a carrier-grade mobile network built specifically for the IoT. Conexa is designed to provide secure, resilient and flexible connectivity for companies deploying IoT devices and applications anywhere in the world.

Conexa provides a suite of connectivity solutions, network control and security services for global, national and regional deployments and is built over an ecosystem of leading mobile network operators (MNOs). It provides single or multi-network options and commercial models suited to both low and high data use according to application type.

“Mobile networks, and the infrastructure around them, were largely developed before the IoT existed, at a time when only the voice and data needs of people needed to be met,” said Oliver Tucker, Co-Founder and CEO, Wireless Logic. “The IoT has particular requirements and for it to continue to grow, innovate and thrive, companies need a simple way to deploy and manage their solutions. That requires specific on-SIM, on-device and core network IoT services which is why Conexa is built for the IoT and aggregates the world’s best 4G, 5G and LPWAN radio networks.”

Conexa is GSMA-certified and designed to meet the procurement, manufacturing, and logistics challenges that IoT companies face, providing flexible and scalable implementation, integration and day-to-day operation.

Advanced on-SIM applications, distributed networking, real time controls and cloud integration simplify deployments. Unique on-SIM control functions detect and initiate fail-over, as required, to alternative radio and core network infrastructure to protect mission critical applications.

Conexa enables robust, secure and scalable IoT solutions through:

  • Global coverage with a range of local connectivity solutions in key G20 markets and beyond, compliant with permanent roaming and data sovereignty regulations
  • Always-on connectivity through a dual redundant core network with automatic failover to ensure high-availability needs can be met
  • Tailored connectivity solutions according to lifecycle stages, from factory to field, with advanced remote provisioning of eSIM, iSIM and multi-IMSI SIMs, which also help take cost and complexity out of procurement, manufacturing and distribution processes through single product stock keeping units
  • Enhanced flexibility and resilience from on-SIM technologies and rules-based remote SIM provisioning
  • Security which can be enhanced through on-SIM security applications and network protection features including IMEI locking, white or blacklisting, and private APN and VPN
  • SIMPro, an industry leading management platform for SIM and device management, diagnostics and intelligence that provide insight and control of deployments.

“We designed Conexa with flexibility, scalability and usability in mind – as these are fundamental requirements for IoT managers and device manufacturers,” continued Tucker. “For the IoT to continue to grow, innovate and thrive, companies need a simpler way to deploy and manage their solutions. Conexa has been designed to do just that.”

For further information on Conexa, please visit: https://www.wirelesslogic.com/article/introducing-conexa-wireless-logics-network-for-things/

News, Telecoms

Wireless Logic Extends International Reach with Major US Partnerships

Recognised industry leader announces new partnerships that enable customers to localise through major cellular networks in the US

LONDON, 23 February 2022 – Wireless Logic Group, Europe’s leading IoT connectivity platform provider has recently expanded its global offering by partnering with three major MNOs in the US.

Wireless Logic simplifies and automates IoT connectivity, offering a single platform to securely manage connected assets across any network and number of deployments. For customers, this can accelerate time to market, simplify global supply chains and lower total cost of ownership. Through the new agreements, Wireless Logic can deliver local (i.e., non-roaming) cellular connectivity and direct network access for multiple IoT devices and applications in the US as well as parts of Canada and Mexico.

In addition, Wireless Logic has also been recognised as a Leader in 2022 Gartner® Magic Quadrant™ for Managed IoT Connectivity Services, Worldwide. [1]

Local connectivity in North America

New and existing Wireless Logic customers now have local access to 4G, 5G and low-power wide-area (LPWA) networks as Wireless Logic partners with three of the largest providers of mobile services in the US. Customers will have the capability for international roaming where required.

“As demand for connected solutions shows no sign of slowing, we are extremely excited about the potential of these agreements to provide local network access for customers deploying solutions in North America,” says Oliver Tucker, Co-Founder & CEO at Wireless Logic. “It’s our extensive relationships with MNOs that enable us to provide unrivalled customer service and to deliver value throughout the IoT connectivity chain. By combining our own ‘built for IoT’ global network – which aggregates the world’s best 4G, 5G and LPWAN radio networks – with coverage from three of America’s major network providers, we are strengthening our position in the global IoT connectivity market.”

Together, these partnerships will enable Wireless Logic to sell its managed Internet-of-Things (IoT) connectivity directly to US customers and create new opportunities for European customers to rapidly deploy and future-proof connected solutions in America with confidence.

Access and direct connectivity to all three networks for Wireless Logic customers is available now.

Wireless Logic named a Leader in 2022 Gartner® Magic Quadrant™ for Managed IoT Connectivity Services, Worldwide [1]

Building on this trajectory, Wireless Logic has received a significant amount of recognition from both customers and the industry over the last year and has now been recognised as a 2022 Gartner® Magic Quadrant™ Leader for Managed IoT Connectivity Services, Worldwide. [1]

“We are proud of this placement and see it as a validation of our leadership stance as we continue to drive value for our customers through our technology and expansion into new markets. Since our inception, we have developed a deep understanding of industries and applications, building strong relationships with network operators across the globe. This gives us the basis to provide solutions with the right technology for each use case so that our customers can roll out their IoT deployments at scale,” concludes Tucker.

[1] .Gartner, Magic Quadrant for Managed IoT Connectivity Services, Worldwide, 31 January 2022, Pablo Arriandiaga, et. al.

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