March 3, 2021

Dee Set, the UK’s leading retail services provider and data company, has partnered with MHR, the HR, payroll and analytics expert, to revolutionise its people management and employee experience and prepare for fluctuating market conditions.

Dee Set serves the best-known high street and supermarket retailers in the UK.

Implementation of MHR’s iTrent platform has enabled Dee Set to transform workforce communication and HR processes across 3,500 frontline employees.

In choosing iTrent, Dee Set has provided employees with easier and faster access to information, supporting continued smooth operations and the best possible customer service and end-shopper experience.

Full digitisation of HR is also helping Dee Set reduce the number of hours spent on admin.

“MHR has enabled us to much more accurately and clearly communicate with our frontline employees in real-time, which is absolutely vital right now to keep them safe and informed through this demanding time,” said Antony Lee, People Director at Dee Set.

“Our collaboration with MHR has given us a platform to accelerate our digital transformation journey and means our operations won’t be held back by more traditional disjointed systems or time-consuming manual processes. Dee Set is a data-driven company that has total focus on excellence in every department and we now have HR systems that are fit for the future and any challenges the market might bring.”

The new platform provides a comprehensive user experience from the point at which employees are recruited, to when they leave. Advanced self-service capabilities mean Dee Set employees will be able to upload information or find answers to queries using mobile phones or chatbots – an important feature for a company where both scale and agility is an important competitive advantage.
Anton Roe, CEO at MHR, said: “Dee Set is showing how the iTrent platform can be a transformative force within any business, driving positive change and efficiency at every level. We look forward to a great partnership with Dee Set which is such an innovative, forward-looking business.”

Altogether, Dee Set has purchased 27 different iTrent modules and products covering almost all aspects of people management.

Deployment of the platform has vastly improved reporting, giving Dee Set managers the information they need to make their tasks much easier and more effective. The company now has a single HR platform integrated with all Dee Set’s internal systems, and a single, trustworthy source for data with instant updates across multiple systems to provide accurate and reliable reports for managers and the HR department.

Automated notifications are provided to defined users in the business – manager, employee, and HR, ensuring consistency of management and follow-up actions. Managers can access information through easily understandable dashboards.