A traditional Italian restaurant, Lucarelli first opened its doors in June 2019 and since this time has established a growing customer base of both residents and visitors to the West Bromwich region, who enjoy its authentic, Italian menu.
Despite COVID-19, owners Vincenzo Esposito and Francesco Romano have continued to progress with growth plans and are now hoping to open the doors of its second site at the beginning of December 2020 at Birmingham’s iconic Mailbox.
To ensure the restaurant can run as smoothly and efficiently as possible, whilst adhering to the latest COVID-19 restrictions, Lucarelli appointed the region’s leading Electronic Point of Sale or ‘EPoS’ systems provider, Langley Business Systems, following recommendation from a fellow Italian restaurant owner.
In understanding that the new Lucarelli site would need to run as efficiently as possible, whilst providing Vincenzo and Romano with real-time business intelligence due to working between the two restaurants, Langley Business Systems have implemented a sophisticated Smart Register solution.
Strategically installed at five waiting stations around the restaurant, the Smart Register solution enables waiting staff to quickly process customer orders via a smart, touch screen, which are then immediately communicated to either the bar or kitchen staff via printers to ensure speedy preparation without order errors.
Designed to significantly improve operational efficiencies whilst enhancing service delivery, the Smart Register system also provides real-time reporting on stock levels, sales and P&L, meaning Vincenzo and Romano can easily monitor the success of the new Birmingham branch.
Vincenzo, co-owner of Lucarelli, confirmed: “2020 has obviously been an incredibly challenging year for the restaurant and wider hospitality industry, but my team and I have continued to work hard and still create fine, Italian food for our customers even during lockdowns through our own dedicated takeaway service.
We have had our sights set on Birmingham for over a year now and are incredibly excited to hopefully open our doors from the beginning of December 2020. In working closely with Langley Business Systems, we have installed a new sophisticated EPoS solution that will enable us to run as efficiently as possible, whilst providing our new customers with the best COVID-safe service and top Italian cuisine.”
Originally founded in 1975, Langley Business Systems is a family-run firm, which operates in the hospitality, food & beverage, retail, garden & leisure and sporting industries. An Independent Sales Organisation or ‘ISO’ for First Data [FD], the leading EPoS Solutions provider also offers and control credit card rates, supporting all businesses with Merchant Services.
Richard Cox, Managing Director of Langley Business Systems added: “Lucarelli is an incredibly popular Italian restaurant here in West Bromwich, so when Vincent approached us to assist in the opening of their second, Birmingham branch we were delighted to help.
EPoS solutions have advanced significantly in recent years, where the Smart Register system will not only ensure Lucarelli Birmingham can deliver a smooth and efficient service but will also provide Vincent and NAME with the back-office information they need. In addition, the individual touch points reduce contact between staff and support table service, enabling them to easily adapt to the changes and restrictions posed by the ongoing pandemic.”
The new Lucarelli restaurant will open in Birmingham’s iconic Malilbox as soon as Tier 3 restrictions lift in the City and hospitality establishments can re-open their doors.