Selligent Marketing Cloud Powers The United Nations Refugee Agency’s Annual Charity Campaign Delivering 30% Growth in Donations

Selligent Marketing Cloud (Selligent), the intelligent omnichannel marketing cloud platform, unveiled the results of a recent campaign with the UNHCR: The UN Refugee Agency. Working closely with agency partner, Acxiom, Selligent’s omnichannel platform supported the organization’s Ramadan digital Campaign for the MENA region, resulting in a 30% lift in donations from the previous year and an impressive 23% open rate for the campaign emails.

UNHCR is a global organization dedicated to saving lives, protecting rights, and building a better future for refugees and forcibly displaced communities. Since 1950, they have provided vital assistance to refugees, asylum-seekers, internally displaced, and stateless people. On the occasion of the holy month of Ramadan, UNHCR launched its global fundraising campaign ‘Every Gift Counts’ to help raise funds for the most vulnerable refugees and internally displaced people. Ramadan is a holy month in the Islamic calendar and is known as ‘the month of giving’ As a part of a thoughtful, segmented email communications strategy, UNHCR told the personal stories of refugees and people of concern from regions that include Yemen, Syria, Jordan and Bangladesh. By leading with a highly-engaging digital marketing strategy using Selligent’s advanced marketing automation technology, the campaign drove one of the most successful Ramadan donation periods in the history of UNHCR, including more than 330,000 emails sent, with a 23% open rate.

“Charitable giving in 2020 has experienced unforeseen challenges due to the Coronavirus pandemic. People around the world have been impacted financially and themselves may not be in a position to be as giving as they would like,” said Hussein Fakih, Private Sector Partnerships Officer at UNHCR’s MENA Digital Hub in Beirut. “Understanding this, we adjusted the campaign for optimal fundraising effectiveness. Selligent’s platform allowed us to see performance data and tweak the campaign however we needed in real-time. The support our communities have given during a challenging year is proof that coming together to help one another, no matter the personal circumstance, is possible because it appeals the best in all of us. We are grateful for the campaign’s performance and the impact it will have on the lives of those in need.”

“We’re honored that UNHCR entrusted Selligent with powering a campaign committed to making an impact for some of the most vulnerable populations around the world,” said Karthik Kripapuri, CEO at Selligent. “This program serves as an inspiration and truly underscores why we do what we do. When technology meets purpose, we can achieve incredible things, no matter the organization. We are proud to work as a strategic partner to an organization like UNHCR that is dedicated to helping people in need – and humbled to play a role, even though small, in making a difference in the world.”

About Selligent Marketing Cloud
Selligent Marketing Cloud, a CM Group brand, is an intelligent omnichannel marketing platform. Our dynamic technology provides actionable insights that empower companies to deliver more personalized and valuable consumer engagements, resulting in compelling experiences across all channels. With teams across the United States and Europe, and a global network of partners, our mission is to make marketing personal. Learn more at or connect with our team on Twitter, LinkedIn, and our blog.

UNHCR, the UN Refugee Agency, leads international action to protect people forced to flee their homes because of conflict and persecution. We deliver life-saving assistance like shelter, food and water, help safeguard fundamental human rights, and develop solutions that ensure people have a safe place to call home where they can build a better future. We also work to ensure that stateless people are granted a nationality