April 12, 2021

M&S stores across South Wales reveal new store features ahead of full retail reopening

With customers across Wales getting ready for the full reopening of retail on 12th April, M&S is sharing how stores across the region will be set up to help offer customers the inspiration and flexibility to Shop Your Way.

M&S stores across South Wales are offering a range of exciting new products and services to make shopping easier, convenient and more rewarding – from digital payment options to rewards and treats for shopping through our Sparks loyalty programme. All of this is supported by standout M&S customer service in a safe and clean store.

Allison Jenkins, M&S South Wales Regional Manager said: “We’re excited to welcome more customers back into our stores from 12th April and look forward to continuing to serve our local community. Whether you’re looking for our latest Dine-In family feast or those must-have wardrobe staples to see you into summer, we have everything to help you Shop Your Way.

“With exciting new services like our contact-free bra fitting and the Scan & Shop service on our Sparks mobile app, we’re supporting customers however they choose to shop. Whether that’s browsing in store or using our click & collect service, our local team is ready to help.”

Shop Your Way: Easy and Rewarding Ways to Pay 

 Following the relaunch of the M&S Sparks loyalty scheme in July last year, M&S stores across South Wales are marking the return of retail by offering one Sparks customer every single day for two weeks from 12th April, in every store, their whole basket or trolley of shopping for free.

As well as offering regular rewards and treats for shopping through Sparks with M&S, the mobile App also allows customers to shop in store with their phones with the Scan & Shop with Sparks service offering a quick way to pay without using the till. This follows the recent extension of Sparks Book & Shop to help customer plan ahead and book a slot to shop at a time that suits them.

Bra Fit

Bra fit is back at M&S, including M&S Culverhouse Cross, allowing customers to choose between a contact-free bra fit from M&S’s expert colleague or the new option of accessing M&S’s expert service from home via a virtual appointment.

Pay with Me service as part of Bra Fit

M&S Culverhouse Cross is also improving its Bra Fit service by offering customers on-the-spot payment service Pay With Me – so customers can purchase lingerie straight after their appointment from M&S’s expert Bra Fit colleagues without visiting a till.