Clearvision, an ISO27001 and Cyber Essentials-certified software services company, today announced the appointments of Sergio Rendon and Jake Churcher as Head of Customer Experience and Technical Customer Success Manager, respectively.
The appointment of both Rendon and Churcher reflects Clearvision’s continued investment in its customer-first initiatives and focus on being a customer-centric organisation. This will be primarily driven by Clearvision’s ‘Voice of the Customer’ and ‘Customer Hero’ programmes; Clearvision’s fostering of close customer relationships will empower customers to be internal champions. This ensures that the customer and their requirements remain at the heart of all activity, at all times.
Rendon brings over 15 years of experience in customer-facing roles to Clearvision. He was previously a Non-Executive Director at Xapience, a global boutique consultancy company. Prior to this, he held customer success and experience roles at both BBoXX and SafeToNet, where he was instrumental in creating new customer service capabilities.
Rendon will have overall responsibility for ensuring Clearvision’s Customer Experience programmes provide the organisation with a competitive advantage in the market. This will involve cultivating long-lasting customer relationships, beginning with a thorough understanding of their requirements in order to achieve business success. It will also entail measurement of all interactions across the customer lifecycle both during and post the sales process, delivering a targeted experience for the customer every time.
“Customer success and experience, especially in an era of significant digital transformation and disruption, has never been more important than it is today, particularly when selling cloud based and SaaS services,” said Rendon. “I’m therefore delighted to join Clearvision as it continues on an upward growth trajectory, fuelled by a desire to create happy customers and long-lasting relationships.”
Jake Churcher’s appointment as Technical Customer Success Manager at Clearvision follows his tenure as IT Services and Operations Manager. With over ten years’ experience, Jake will be responsible for growing customer loyalty and advocacy within Clearvision’s customer and prospect base. This will be achieved through the creation of technical strategies, working with customers to ensure they continue to utilise the right products for their business needs, and that they maximise use of these solutions. This helps the customer to increase value, productivity and ROI at every stage, regardless of their requirements.
As an Atlassian Platinum Solution Partner, and with the recent announcement of Atlassian Server’s ‘end-of-life’ roadmap, Jake’s primary role will be helping Atlassian users migrate towards Atlassian Cloud and Data Center products in the coming months.
“I’m excited to broaden my role within Clearvision, working alongside Sergio and the wider team, to continue to help our customers utilise their technology solutions to their full potential. All too often products end up being underutilised or becoming shelfware and I’m here to ensure that customers get better ROI out of our solutions,” adds Churcher.
“I am looking forward to working with both Sergio and Jake more closely as we strive to ensure that we not only meet but exceed our customers’ expectations. Their guidance and expertise will enable Clearvision to strengthen its position as a customer-first business, delivering an exceptional, personalised targeted service and substantial value to our customers in every instance,” concluded Gerry Tombs, CEO at Clearvision.