4 Reasons to Consider Outsourcing Your Company’s IT Support

Not having a proper IT support team or no team at all puts your business, employees, and clients at serious risk. You become more vulnerable to attacks, or you could even have your whole operation at a standstill because of a major system failure.

Building a good in-house team is not easy, however, and it’s costly. You also never know when one or multiple members of your team decide to go elsewhere. All of this can be a major source of headaches for business owners, but it doesn’t have to be. Here are a few reasons why you should consider outsourcing your company’s IT support.

You Don’t Have to Hand Everything Over to a Third Party

It doesn’t have to be all or nothing when it comes to outsourcing IT. You can hire a team to help supplement some of the skills your resident expert(s) may have, or to have a solution in case you can’t reach them or they decide to leave. Your workload can also fluctuate through the year or increase if your business decides to expand. Outsourcing IT would allow you to scale or hire only when you need it.

You also have to know what type of impact a cyberattack can have on a small IT team or a single IT support employee. Countering a cyberattack and stopping it before it results in a major breach demands a lot of manpower, and your employees could end up being in way over their heads with work. Investing in a third-party team will make sure that you always have the resources on hand to deal with any attack and recover fast.

You’re Trying to Go Remote

If you want to go remote, you’re going to have to let your employees connect to your network and cloud applications remotely from different devices. This comes with all sorts of security implications. Monitoring what your employees are doing on your network is already difficult in an office setting, but it can become close to impossible when they’re working from home or on the road. You also need to have systems in place to detect suspicious activity over the cloud, which can be very difficult if you don’t have the proper resources and expertise.

If you are thinking of going remote and don’t know where to start, we strongly suggest you work with an outsourced team like the Bristol IT company Dialageek. They will be able to help you deploy a secure remote working/BYOD policy that will make your network more secure. They will also be able to put systems in place that will allow you to monitor the activity on your network and cloud services in real-time and possibly stop attacks in their tracks.

It’s More Cost-Effective

Having an IT expert on-site 24/7 is not something that makes sense for many businesses, especially small ones. Though you need someone to be ready to deal with issues at all times, an IT pro will have to get very creative during the day when there’s not much to be done since a lot of IT work is maintenance and isn’t active.

Managed IT teams will work on contract and will give you the peace of mind of knowing that you always have someone looking over your systems and there to put out fires whenever needed. Also, you won’t have to keep them on your payroll. Not only will this allow you to save on wages, but you won’t have to spend time and money recruiting or replacing employees. You also won’t have to spend money on training them, and you won’t have to worry about them not coming in out of the blue. Good managed IT teams are well-staffed and will handle all the training, recruiting, and onboarding part for you.

If you want to hire someone to look after your systems around the clock, that is three full shifts during the day. That is a lot of money to pay for people who may spend a lot of time sitting on their hands. This becomes even worse when you add in weekends. No matter how you slice it, you will most likely be making savings through a managed service, and there’s a good chance that you’ll never get access to the same level of talent they have.

Focus on What You Do Best

Businesses should focus on what they do best, and that is serving their clients. You shouldn’t be directing time and energy you could be spending on increasing your profits on IT. Your employees don’t want to have to deal with IT issues either. Your accounting employee should be spending most of their time on your books, not looking up ways that they can back up their accounting software’s data. You also shouldn’t try to turn people into jack-of-all-trades and have them handle tasks they aren’t qualified for. This is why you should consider leaving everything to a managed team and let your employees perform the functions they were hired for.

These are some of the reasons why hiring an outsourced IT team makes sense for so many organisations. Look at your current systems and your team if you have one, and see if you could benefit from handing over part or all of your IT functions to a third party.