How to find a Reliable and Trustworthy Plumber

Finding a trustworthy plumber can be a daunting task, especially when you have a plumbing emergency and need one fast. However, with a little bit of research, you can find a reliable plumber who will not only solve your plumbing problems but also do so at a fair price. In this article, we’ll provide some tips on how to find a trustworthy plumber.

1. Ask for recommendations:

One of the best ways to find a trustworthy plumber is to ask for recommendations from people you know. Word-of-mouth recommendations can provide valuable insight into the plumber’s work ethic, professionalism, and quality of work.

2. Check their credentials:

Make sure the plumber you are considering is qualified. A trained plumber has completed a high standard of specialist education and training, often via an apprenticeship. However, there is no licensing system for plumbers in the UK, and anyone can call themselves one, even if they hold no qualifications.  Nonetheless, anyone working on Gas (absolutely anyone) is required by law to be on the Gas Safety Register.  If you are looking for a plumber to work on a gas appliance like a central heating boiler, you can check whether your plumber is on there.  If not, they are not legally able to do the work and you should steer clear.

3. Check their insurance:

If the person offering to work on your home or workplace is not insured, this means you won’t be covered if anything goes wrong. A reputable plumber won’t mind you checking, in fact they will probably appreciate it.

4. Research online:

Check out their website – and read online reviews and ratings on websites like Google and Facebook. You can also check the plumber’s website to see if they have any testimonials from previous customers. Online reviews can give you a good idea of the plumber’s reputation and level of expertise.

We spoke to Nathan, who is the director of the Cardiff-based firm NJ Harkus Plumbing & Heating and he told us that he always goes above and beyond to achieve his positive reviews. Currently, NJ Harkus is the highest-rated plumber in Cardiff (based on Google reviews of plumbers in Cardiff) and he told us that he has set a goal to achieve 1,000 5-star reviews by 2025.

5. Get multiple quotes:

Don’t just hire the first plumber you come across. Get quotes from at least three different plumbers to compare prices and services. This way, you can make an informed decision and find a plumber who offers fair pricing for the work you need done.

6. Don’t be scared to ask about their experience:

Make sure the plumber has experience working with the type of plumbing problem you have. It’s also a good idea to ask how long they have been in business and if they have any specialities, such as kitchens or bathroom installations. An experienced plumber will have the knowledge and skills to handle any plumbing issue efficiently and effectively.

7. Ask about warranty:

A reputable plumber should stand behind their work and offer a warranty for the services they provide. This shows their confidence in their work and ensures that you’ll receive quality service.

8. Does the company speak about a customer care charter, guarantee or promise?

A customer care charter should set out the minimum standards you can expect when dealing with them. It isn’t required, but if a company has taken time to do this, it is a good indication they care and are committed to good customer service.

9. Do they offer transparent pricing?

A reputable company will be happy to give you a clear quote so you have a reasonable idea of cost before you instruct them.

10. How professional do they seem?

One of the biggest complaints people have about plumbers is reliability.  Nobody wants to wait in all day for someone who doesn’t turn up.  If they are late for an appointment, expect a timely telephone call to let you know.  If they turn up late and don’t call when quoting, you can probably expect the same when they undertake your work.  If someone does not value your time or treat you like an important customer, go elsewhere.

In conclusion, finding a trustworthy plumber takes a bit of time and effort, but it’s worth it to ensure that your plumbing problems are resolved properly. By following these tips, you can find a plumber who is reliable, experienced, and offers fair pricing. With the right plumber on your side, you can have peace of mind knowing that your plumbing problems are in good hands.