Category Archives: Fintech

Gen Z FinTech Prograd Announces Expansion To US After Successful UK Launch

London, April 2024 – Prograd, the UK’s leading financial literacy platform for Gen Z, has today announced that it is expanding to the US in September this year.

Officially launched in 2022 after early support from TechStars, the company has gone from strength to strength and now boasts an engaged audience of 250,000 Gen Zs after just 15 months of operations.

 

Prograd has been widely praised for its approach to financial literacy education, which sees users earn ‘points’, redeemable as money, for learning more about managing their finances.

This mission is particularly important in the UK, where over 70% of young people believe they are not taught enough financial literacy at school.

Furthermore, through leveraging partnerships with businesses and job boards, Prograd has helped young people in the UK earn a collective £5M of additional income.

 

Alongside empowering young people, Prograd has also used its engaged community to advise a number of large financial institutions in the UK, such as Barclays, Plum, Starling and more. 

 

Through its user insights and in-depth research, Prograd has been able to consult companies on how to acquire and appeal to Gen Z users, an audience that many businesses are still trying to crack.

Now, after a successful UK launch, Prograd has its eyes set on The States.

 

Commenting on the move, Ethan Fraenkel, Co-Founder at Prograd commented “Having grown the brand to over 250,000 users in just 15 months in the UK, it was a no-brainer to expand to the US.

“Our mission is to help more young people earn, save and invest, and that’s an issue that affects young people globally, not just in the UK. We’re excited to continue expanding in the US and helping more young people navigate an increasingly complex financial landscape”

 

Find out more about Prograd and their mission at https://www.prograd.uk/

 

About Prograd

Prograd is a pioneering marketplace tailored to assist Gen-Z in understanding, accessing, and managing essential financial products for their progression in life. Leveraging alternative data points and AI, Prograd offers a personalized financial journey to its users. Our community consists of a vibrant pool of over 250,000 Gen-Z individuals. Prograd is the largest provider of Gen-Z insights in the UK, working with major global market research companies such as Ipsos, Dynata and YouGov to help them extract opinion data from Gen-Z.

Prograd research is accredited by the British Polling Council

VentureCEO 2.0: Cooper Parry leads collaboration to empower early-stage FinTech founders and CEOs

  • Cooper Parry officially launches the second instalment of VentureCEO.
  • Partners of the programme include AWS, Balderton Capital & AlbionVC.
  • The tailored programme provides direct access to seasoned FinTech CEOs and Founders, specialised content and personalised mentorship sessions with industry experts.

VentureCEO has officially launched its ‘Future of Money’ cohort programme, designed specifically for early-stage CEOs – at no cost – by Cooper Parry’s Tech & High Growth team – the leading UK startup and scaleup advisor in the accounting and tax space.

The VentureCEO programme officially launched earlier this year, debuting with its ‘Future of Health’ cohort. This second instalment, ‘Future of Money’, marks the first-ever programme that focuses on the FinTech sector, which currently has 76,500 people across the UK working in the industry, with this set to grow by 105,500 by 2030.

The cohort will see 15 FinTech CEOs across the UK participating. These are Fena, ZipZero, Mast, RQ, Sprive, EverUp, Profit.com, Plend, Doshi, Vega Investments, BibiMoney, Kaldi, Tred, Lightning Reach and Everything.

The 10-week cohort provides a series of initiatives to help the selected early-stage CEOs get unique insights and support from later-stage FinTech CEOs and advisors who have been through significant scaling and fundraising events themselves, whilst also creating a powerful peer group. The collaboration will foster impactful and beneficial connections and drive growth during their time with the cohort.

Steve Leith, Partner and Head of Tech & High Growth at Cooper Parry. Steve created the team to support over 500 scaleups and high-growth companies in the UK. Before joining Cooper Parry, he spent 20 years in Grant Thornton’s Technology team and has worked with scale-ups that have raised in total over $5bn in venture capital. He has mentored at Wayra, Seedcamp, Microsoft Accelerator, L Marks accelerators and Cisco EiR London. Steve also supported the Tech Nation sector and scaleup programmes working with the UK’s fastest growing scale-ups.

 

Steve Leith, spokesperson for VentureCEO and Partner and Head of Tech & High Growth at Cooper Parry, comments on the aim behind the initiative:

“The UK has a globally recognised reputation for incubating and building world-leading FinTech brands, with British FinTechs having raised £1.4bn in the first quarter of 2024. Cooper Parry is dedicated to curating the amazing network of founders and advisors in this country who can positively impact the next wave of FinTech innovators.

“With the economy continuing to prove a tougher climate than in previous years, we have designed the ‘Future of Money’ programme to deliver early-stage founders with valuable and actionable guidance from some of the best in the industry. We are extremely fortunate to have the commitment of  our amazing partners, together with experienced later-stage FinTech CEOs, who will facilitate connections, learning and community building to help fuel growth.”

The programme has several influential commercial supporters, including Amazon Web Services (AWS), ​​Mischon De Reya, and Capsule Insurance. In addition, fundraising advice and counsel will be given by Balderton Capital and AlbionVC, who both continue their support for the VentureCEO cohorts, alongside a dynamic array of sector-specific experts including CharlieHR, Luminous PR and Alex Arnot – one of the most prolific Board and Founder Advisors in the UK.. Each brings a unique set of resources and expertise to further enrich the experience for participating CEOs.

The later-stage FinTech CEOs involved include Tim Chong, CEO of Yonder,  David Jarvis, Founder of Griffin, Martina King at FeatureSpace, and Richard Davies, CEO of Allica Bank – between them, they have raised over $750m

 

Tim Chong, Co-Founder and CEO, Yonder. Tim is the co-founder and CEO of Yonder; a consumer lifestyle Fintech that’s disrupting American Express. Since founding Yonder in 2021 – Yonder has raised over £20m in venture capital funding from early backers of Spotify, Wise, Figma, Monzo, Datadog and UiPath; and over £62m in debt financing. Since launching – Yonder has processed over £100m in card transactions with over 40,000 visits to Yonder’s partners across dining, travel, fitness and online experiences

 

Tim Chong, Yonder’s CEO and co-founder said: “The UK is undoubtedly one of the best places in the world to launch a FinTech startup, but the current climate has made survival tougher than ever. Advice and guidance from later-stage CEOs and industry experts were invaluable in helping me navigate the first few months of Yonder, so it was a no-brainer to join VentureCEO’s programme as a way to offer the same support to other new founders.”

Alongside addressing the needs of a rapidly scaling business, the programme will also prioritise personal well-being; MotivatePT will be rolling out group online fitness sessions, building community and encouraging participants to make time for movement to power up the mind-body connection.

 

Cat McDonald, Investment Director, AlbionVC
Cat joined AlbionVC in 2018 and focuses on backing founders across fintech, cyber and legacy industries. Prior to joining AlbionVC, Cat worked in New York and London as an Investment Banker with Goldman Sachs. Cat holds a degree in Economics from Harvard University, where she focussed on global economic development and behavioural economics.

 

Cat McDonald, Investment Director at AlbionVC concludes: “Despite the recent slowdown in UK FinTech funding, we remain optimistic about the opportunities in this sector and impressed by the quality of founders and startups in the UK ecosystem. I’m delighted to have been invited to support this great group of ambitious founders in the next VentureCEO cohort”.

Over the 10-week VentureCEO Future of Money programme, the CEOs and Founders in the cohort will benefit from:

  • A curated peer group of CEOs at the same stage and in the same sector.
  • Access to later-stage CEOs and their valuable insights.
  • Laser-focused content designed specifically to enable highly relevant support to founders on both their personal and scaling journeys.
  • Immediate commitment of support from best-in-class experts across legal, accounting, tax, HR, PR, digital marketing, growth and fundraising strategy, founder finance, founder wellbeing and more.
  • The opportunity to connect with vertical-specific domain experts and investors.

For more information about VentureCEO or to express your interest in being part of a future cohort, visit:  https://www.cooperparry.com/venture-ceo

Perane Ranked in Top 25 of Disruptive UK Fintech Businesses

Specialist inheritance recovery company Perane has been ranked in the top 25 of fintech businesses in the UK in TechRound’s 2024 Fintech50 campaign..

The FinTech50 celebrates the entrepreneurs using technology to disrupt the finance space, streamlining complex processes and increasing the speed of financial operations to the benefit of both businesses and consumers.

 

Bruce Cane, CEO of Perane said: “This is a terrific accolade and we are thrilled to be listed in such esteemed entrepreneurial company and to have been selected as one of the top 25 in the 2024 rankings.

“We would like to congratulate all the other fintechs on this year’s inspiring list and our thanks to TechRound’s judges for considering Perane as one of the most innovative companies in the sector.”

 

Using pioneering software, developed by the company over the past two years, Perane has exclusive access to previously inaccessible databases to search for dormant and unclaimed inheritances. .

Currently, there’s an estimated £50bn in unclaimed or lost assets held by UK financial institutions. Executors can miss these funds in the initial administration.

The company, founded in 2010, estimates that between 2-3% of searches reveal shareholdings dating back to the 1990s that probate failed to uncover during estate administration.

Perane searches, locates and reunites individuals, families and charities with their rightful inheritances. It has identified nearly £2m in unclaimed assets due to charities and repatriated hundreds of thousands of pounds to a number of charitable organisations as part of residual funds in wills.

 

One of Techround’s FinTech50 judges, Tracy Prandi-Yuen, VP Global Partnerships, Boku,Inc. Said: “It’s been a pleasure reading and learning about so many refreshing ideas and innovative companies in the fintech space.

“I’m excited to try out some of these products and services myself. Ranking them has not been an easy feat.

“I’ve based my decisions on potential impact, reach and social good. Looking forward to seeing how technologies will continue to evolve and shape our industry, and how these fintechs will grow and scale.”

New Norfolk FinTech cluster revealed as one of UK’s most significant InsurTech centres, outside of London

Report predicts emerging FinTech cluster could be worth £100M within three years.

  • Norfolk is home to the highest proportion of InsurTech firms in England, outside London, and also has the most concentrated insurance workforce outside the capital. 
  • Financial services in Norwich contributes more than 20% of the city’s GVA, amounting to more than £1bn.
  • Norfolk performs strongly for female-led FinTech businesses, with 1 in 5 firms having a female founder, higher than other regions in England.

A FinTech report* released last week has revealed one of the UK’s most flourishing InsurTech hubs outside London.

The Norfolk FinTech Report 2024 – commissioned by Tech East and independently produced by Whitecap Consulting – forecasts Norfolk’s FinTech sector could be worth £100M by 2027, with the number of FinTech firms doubling within the next three years and forecast to create more than 600 new roles in the region.

The new study comes at a time when the region is exhibiting enhanced performance in terms of innovation and economic growth. Between 2010 and 2021, Norwich – the largest city in Norfolk – recorded the highest growth in real output per hour of all UK cities (2.3%) and also ranked 11th in the list of cities in the UK for the number of ‘new economy’ firms per 10,000 people in the workforce (28.8)**.

The report also highlights that Norwich boasts the most concentrated insurance workforce after London – a sector employing over 7,500 people – and houses a financial services industry that generates over £1bn, which is more than 20% of the city’s GVA and is home to the highest proportion of InsurTech firms of any English region, after London.

Norfolk is currently home to 24 FinTech firms who collectively have raised a total of £49m in investment, and are part of a wider East of England cluster estimated at over 80 FinTech firms. The Norfolk FinTech ecosystem also includes organisations across financial services firms and technology providers to the financial sector, an extensive support ecosystem of specialist businesses across professional and business services, funding, education and the public sector, which contribute to the regional FinTech economy and ensure FinTechs have expertise on their doorstep. The region’s financial, professional and business services sector is represented by FIG (Financial Industry Group), which has been actively engaged in the project to develop the report.

Despite the relatively small geographic size of Norfolk in comparison to some of its bigger counterparts, the FinTech sector in the region indicates that it is performing higher than average on other key notable points, such as sustainability, and diversity.

Norfolk was highlighted as having a high proportion of female FinTech founders (17%), which although in line with the national average of 16%, is higher than any other FinTech region in England, outside London.

 

The report also highlights a new wider analysis of the Norfolk economy by mnAi, which identifies 342 SMEs with relevance to FinTech, with net assets of just over £250m. 51% of this sector is estimated to be operating with ultra-low emissions, compared to the UK average of 38%.

Finally, the report sheds light on an increasing amount of support available to the FinTech sector in the region, referencing the inaugural Norwich FinTech Hackathon held in March 2024, hosted by Aviva and City College Norwich, and the University of East Anglia’s (UEA) FinTech Lab and post-graduate FinTech masters degree currently in development.

 

Ben Luckett, Managing Director, Venture Capital at Aviva, says this anticipated growth underscores the immense potential inherent in Norwich’s FinTech ecosystem: “With a robust support ecosystem and close proximity to primary investor hubs such as London and Cambridge, it’s clear that Norwich offers a fantastic environment for burgeoning InsurTech ventures. Couple this with a vibrant academic community and access to great early-stage career support including apprenticeship schemes in areas such as software development and data analysis, and you have a growing pipeline of skilled professionals and innovative thinkers ready and waiting to help Norwich join the likes of established clusters like Cambridge.”

 

Lisa Perkins, Chair of Tech East, added: “The findings of the report are very positive.  Despite challenges with access to funding and relatively small financial investment, the Norfolk FinTech ecosystem is flourishing and this new report highlights some immense potential.  The region is already a leading InsurTech hub, also distinguishing itself in sustainability and diversity within the FinTech realm and there has been a lot of appetite and support to ensure this growth continues. However, to truly unlock this potential and pave the way for sustained growth and innovation in the region, we must build new relationships and partnerships that expand the investment options for innovative new businesses, while also looking to foster a collaborative ecosystem that supports both established players and emerging startups alike.”

 

Julian Wells, Director and FinTech Lead at Whitecap Consulting, said: “Throughout this project we have experienced the collective desire of a wide range of stakeholders across the region to work together to develop the FinTech sector. Norfolk is the 10th region of the UK that Whitecap has analysed in this way over recent years, and what we have found in this region is an emerging and distinctive FinTech ecosystem.

He added: “Whilst the region is smaller than others we have reviewed, the strength in InsurTech comes through very strongly in our findings, and for the first time in any of our reports this is found to be the most prominent FinTech sub-sector. It is also the first time that payments have not been the leading sub-sector in a region. The proportion of female FinTech founders is the highest we have observed to date, giving Norfolk a crown that every region would crave. There is strong potential for economic growth through the FinTech sector in the region, and collaboration on a regional and national level can help drive this.”

About Tech East: Tech East is a rapidly growing network of ambitious digital technology businesses, serving as the voice of tech in the East of England. With a mission to champion, connect, and catalyse digital innovation, Tech East is dedicated to propelling the region into a leading hub for technology and entrepreneurship. Founded in 2016, Tech East has rapidly emerged as one of the Top 5 UK tech clusters, showcasing the region’s potential and prowess in the digital landscape. Committed to accelerating the growth and amplifying the success of the digital tech economy in the East of England, Tech East continues to spearhead initiatives that drive innovation, collaboration, and sustainable economic development.

 

About mnAi:

mnAI is a data and analytics platform that provides meaningful insight for quickly targeting, researching and performing due-diligence on all UK companies. mnAi specialises in providing hard-to-find data on UK private companies. With 340 different data fields, historical information is complemented by cutting-edge technology to create unique and proprietary data available through API, platform and visualisations.

www.mnAi.tech

 

*the Norfolk FinTech Report 2024: Tech East, Norfolk County Council, Aviva, Connected Innovation, FIG (Financial Industry Group), mnAi

**Cities Outlook 2024

Empowering Innovation: The Transformative Power of Banking-as-a-Service (BaaS)

Banking-as-a-Service (BaaS) has emerged as a cornerstone for the financial technology sector. By bridging the gap between traditional banking institutions and the digital economy, BaaS platforms have unlocked new horizons of efficiency, customization, and accessibility in financial services.

This article explores the many advantages and real-world applications of BaaS, highlighting its critical role in influencing the direction of banking and finance.

Understanding Banking-as-a-Service (BaaS)

Banking-as-a-Service (BaaS) stands as a transformative model that propels the financial industry into the digital age. At its core, BaaS allows non-bank businesses to integrate banking services into their offerings, bypassing the need to establish a traditional banking institution. This is achieved through the use of Application Programming Interfaces (APIs), which facilitate seamless interactions between businesses and banking functions. By leveraging these APIs, companies can embed financial services such as payment processing, account management, and lending directly into their digital platforms, thus providing a holistic and integrated customer experience that transcends traditional banking boundaries.

A profound transition towards flexibility, customer orientation, and digital-first strategies characterizes the journey from conventional banking frameworks to the innovative realm of BaaS. Traditional banking, often criticized for its rigid structures and one-size-fits-all approach, operates in stark contrast to the BaaS model, which champions a modular and agile methodology. In this evolved model, financial services are unbundled and made available as individual components, which businesses can selectively integrate according to their specific needs and goals. This modularization not only democratizes access to banking services but also encourages a culture of innovation, creating bespoke financial solutions tailored to unique market demands and customer preferences.

Benefits of Banking-as-a-Service

The major benefits of Banking-as-a-Service (BaaS) are as follows:

  • Flexibility and Scalability: BaaS platforms are incredibly flexible, enabling companies to customize financial services to meet their unique requirements and expand them as they expand.
  • Cost-Effectiveness: Businesses may drastically cut the capital and running costs of creating and sustaining financial services by outsourcing banking capabilities to BaaS providers.
  • Speed to Market: Businesses may react more quickly to market needs and competitive challenges thanks to BaaS, which speeds up the deployment of financial products.
  • Innovation and Customization: BaaS’s modular design encourages innovation by enabling the development of specialized financial services and solutions catered to particular clientele groups.
  • Access to Expertise and Compliance: Partnering with BaaS providers gives businesses access to regulatory expertise and compliance mechanisms, which are essential in navigating the complex financial regulatory landscape.

Use Cases of Banking-as-a-Service

Although the use cases of BaaS are growing exponentially every day, some of them are as follows:

  • Fintech Innovations: BaaS platforms serve as a launchpad for fintech startups, empowering them to introduce disruptive financial technologies without building their banking infrastructure.
  • E-Commerce Integrations: By integrating BaaS solutions, e-commerce businesses can offer seamless payment experiences, enhancing customer satisfaction and operational efficiency.
  • Mobile and Digital Banking: Traditional banks utilize BaaS to enrich their digital offerings, providing customers with feature-rich mobile and online banking experiences.
  • Financial Inclusion: BaaS can potentially extend banking services to previously underserved or unbanked populations, contributing to global financial inclusion efforts.
  • Corporate Financial Management: Businesses leverage BaaS for streamlined financial operations, including payroll services, invoicing, and expense management, enhancing their financial workflows.

 

Banking-as-a-Service stands at the forefront of financial innovation, offering a blueprint for a more flexible, efficient, and inclusive banking future. Businesses and financial institutions will continue to explore and adopt BaaS by partnering with BaaS providers such as Openpayd. The impact of BaaS on the financial services landscape is poised to grow, heralding a new era of digital banking that transcends traditional boundaries and opens up new possibilities for innovation and growth.

 

 

 

 

 

 

 

 

 

The Benefits Of Alternative Banking Over Traditional Banks

The financial market is changing, and with it, the ways in which we manage our money. Alternative banking is an increasingly popular option for those who are looking to break away from traditional financial institutions. Particularly attractively for many people, alternative banking offers a chance to take financial control while still enjoying the convenience of banking services.

Whether you are well-versed in the world of finance or just starting out, alternative banking provides a range of benefits over traditional banks and credit unions.

Below, then, we have put together a guide to the essentials of alternative banking, versus banking services of a longer-established and more “traditional” nature.

What Is Alternative Banking?

Alternative banking is an umbrella term for financial services that exist outside the traditional banks and credit unions. This includes online banking, peer-to-peer lending platforms, mobile payment services, cryptocurrency exchanges, and more.

These innovative digital solutions offer a range of features such as global payments, higher interest rates on savings accounts, lower transaction fees, and even social networks for investors.

Some of the main types of alternative bank accounts, contemporary tech solutions, and untraditional ways of banking that you may already be familiar with include:

  • Cryptocurrency

Cryptocurrency is a form of digital currency that is not tied to any country or government. This type of currency can be sent quickly and securely between users, and is often used for international payments. It has seen a huge rise in popularity in recent years, and this is a trend that shows no sign of going away.

  • Online Banking

Online banking is a form of banking that allows customers to access their accounts via the Internet and manage their finances without having to visit a physical branch. This offers greater convenience, allowing you to check balances online, transfer money, and pay bills using a computer or mobile device. Unlike many of the other tools and forms of alternative banking we are outlining in this article, online banking is now a standard aspect of daily banking life for many individuals.

  • Peer-to-Peer Lending Platforms

Peer-to-peer lending platforms allow individuals to borrow money from each other rather than from a financial institution. This opens up access to loans for people who may not be able to get them from traditional banks, and it can be a great investment opportunity, too.

  • Mobile Payment Services

Mobile payment services such as Apple Pay, Google Pay, and Venmo allow users to make payments directly from their smartphones. This offers a convenient way to pay for goods and services without the need for cash or cards and, like online banking, is a central part of life for many people today.

Advantages of Alternative Banking

Alternative banking has several advantages over traditional banks and credit unions, including:

  • Lower Fees

Many traditional bank accounts come packed with hidden fees, but alternative banking services often have much lower fees. Indeed, many of them don’t have fees attached to them at all, thereby offering a much more cost-effective option for those who are looking to save money.

  • Higher Interest Rates

Savings accounts with traditional banks often offer very low interest rates, but alternative banking services often offer much higher returns, which could make it easier for you to grow your savings.

  • Flexibility

Alternative banking services are frequently much more flexible than traditional banks, with services such as peer-to-peer lending being available on a 24/7 basis, and no minimum balance requirements being imposed. This could make it easier for you to manage your finances on your own terms, without being tied down by rigid bank rules and regulations.

  • Security

As a digital service, alternative banking services often offer higher levels of security than traditional banks and credit unions, with multiple layers of encryption and fraud protection. This means you can be sure your money is safe when you are using alternative banking services.

Are There Any Downsides?

As with any change in technology, there are some potential downsides to alternative banking services, and it is important to be aware of these before you commit to any new service.

  • Lack of Support

One potential downside is the lack of customer support with some alternative banking services, as they may not offer the same level of customer service as a traditional bank or credit union. This means you may need to be more proactive when it comes to resolving any issues yourself.

  • Lack of Regulations

Alternative banking services are often not subject to the same regulations as traditional banks and credit unions, which can mean there is less legal protection for users. This means it is important to do your research and make sure you are using a reputable service before committing to it – alternative banking services can be riskier than traditional banks, so you should make sure you know what you’re getting into.

The situation of insufficient or poorly targeted regulation for alternative banking services is gradually changing; the European Union (EU)’s Markets in Crypto Assets (MiCA) regulation, for example, is set to take effect in 2024. For now, though, there remains plenty of reason to be cautious about alternative banking services and technologies in many parts of the world.

Final Thoughts

Alternative banking can offer a number of advantages over traditional banks and credit unions, including lower fees, higher interest rates, and greater convenience.

However, it is important to be aware of the potential drawbacks, such as the lack of customer support and regulations, before you commit to any new service.

Ultimately, alternative banking can offer a more cost-effective way to manage your finances – but it is important to do your research and be aware of any risks.

 

 

Digital Evolution: Gala Technology, Nuapay, Apple Pay and SOTpay Unleash the Future of Payment Gateways

Gala Technology, including its flagship product SOTpay, a pioneering force in the world of financial technology, is proud to announce its strategic partnership with Nuapay and Apple Pay, aimed at revolutionising the way businesses perform digital transformations through a groundbreaking payment gateway.

In today’s fast-paced digital landscape, businesses are constantly seeking innovative solutions to streamline their operations and provide customers with exceptional experiences. Gala Technology understands this imperative and has forged a strategic alliance with Nuapay, a leading Open Banking payments provider, and Apple Pay, the industry leader in secure and convenient mobile payments.

This exciting partnership has led to the development of a game-changing payment gateway that promises to redefine payment processes, enhance efficiency, and propel businesses towards a successful digital transformation journey.

Key Highlights of the Partnership:

  1. Seamless Open Banking Integration: Gala Technology’s partnership with Nuapay brings the power of Open Banking to businesses, enabling them to initiate payments directly from their clients’ bank accounts. This streamlined approach eliminates the need for clients to manually enter their bank details, reducing errors and delays.
  2. Apple Pay Convenience: In collaboration with Apple Pay, Gala Technology’s payment gateway now offers a secure and user-friendly option for customers to make payments using their Apple devices. With just a tap or a glance, transactions are completed swiftly, enhancing the customer experience and catering to a tech-savvy audience.
  3. Streamlining Digital Transformation: The synergistic partnership between Gala Technology, Nuapay, and Apple Pay addresses the core challenges faced by businesses looking to embark on a digital transformation journey. It simplifies payment processes, minimizes operational complexities, and sets the stage for efficient and seamless transitions.
  4. Competitive Advantage: Businesses adopting this integrated payment solution gain a competitive edge in the digital era. By offering efficient payment methods and a frictionless customer experience, they position themselves as industry leaders, fostering customer loyalty and trust.
  5. Future-Proofing Business Operations: This partnership is not just about addressing current needs but also about future-proofing business operations. As the financial landscape continues to evolve, businesses equipped with Gala Technology’s payment gateway can adapt quickly to emerging trends and technologies.

Jason Mace, CEO of Gala Technology, expressed his enthusiasm, saying, “Our partnership with Nuapay and Apple Pay signifies our unwavering commitment to delivering cutting-edge payment solutions to businesses. We’re excited to be at the forefront of digital transformation, providing our clients with the tools they need to thrive in the ever-evolving financial landscape.”

Chris Evans, Business Development Manager at Gala Technology, added, “This partnership opens up a world of possibilities for businesses seeking to streamline their payment processes and offer unparalleled convenience to their customers. We’re confident that our innovative payment gateway will become an integral part of their digital transformation journey.”

Gala Technology, including its flagship product SOTpay, is a forward-thinking financial technology company that specialises in providing innovative payment solutions to businesses across various industries. With a commitment to enhancing efficiency, security, and customer satisfaction, Gala Technology, through SOTpay, continues to lead the charge in the digital payment space.

For information visit www.galatechology.co.uk

Nearly half of banking customers say they are missing the human connection in banking

Research released today shows that banking customers are frustrated with their banking experience and are craving a more human connection from their interactions with their bank. The research has been commissioned by experience services business – Foolproof, a Zensar company.

Findings show that – as a consequence of banks closing branches and making a move towards more faceless solutions (such as telephone banking, automation and chatbots) – customers are frustrated with these services as they are falling short of being useful, especially in the current climate where many customers are more financially vulnerable due to rising costs.

 

Highlights from the research showed:

  • Human interaction is what nearly half (46%) of banking customers want.
  • Nearly a third of people (29%) stated that they want more high street branches.
    • This number rises to 45% for over 55s, a demographic that may typically be viewed as having lower levels of digital capability or access.
  • 47% say chatbots are not answering their questions.
  • 23% believe their banking experience has gotten worse in the last 12 months, across all age groups.
    • Only 19% of over 55s think their banking experience has improved. However, 31.5% of under 35s think it has improved.
  • 74% of people don’t think banking is personal enough.

 

Foolproof has distilled the following insight from the research:

  • Customers missing the human connection: Banks have evolved to a large percentage of their customer interactions being faceless, for convenience and facilitating an ‘always on’ offering. However, many digital systems need work to avoid frustrating customers at a time when they could conceivably need communication with their bank more, due to rising costs. If banks can’t solve the frustrations for customers quickly, consideration should be given to what temporary experiences could be put in place to provide support – albeit digital or face-to-face – while work happens on aligning and designing digital experiences that fit with current customers. Short-term investment could create a lot of value and minimise the potential risk while generating brand good-will and value for customers in the process.
  • AI experiences need a next-generation look & feel: Banks should be careful not to roll out generative AI solutions to customers, without doing the work to understand what customers want from AI-powered experiences. Many of the current solutions are causing more pain than good. However, next-generation technologies could bridge this gap, going deeper into solving customer requests and eliminating the need for human interaction by better meeting customer needs with the right level of design to aid successful implementation.
  • Blend of human + digital experiences is the support customers desire: With something as sensitive as money matters, Foolproof’s experience of interviewing banking customers has shown that they crave the right balance of digital convenience with opportunities for human interaction if digital experiences aren’t meeting their needs. Especially during this period when financial worries may be heightened for many. However, with banking businesses driving for cost-savings and increased efficiencies, digital teams should be looking at how to utilise next-generation technologies and design to improve digital experiences in a way that brings human interactions to life in more sophisticated ways.

Foolproof, a Zensar company, has a long history of working with many of the largest banks in the world, helping them define their digital offerings. These findings fall under a wider initiative to garner more understanding of how customers are interacting with digital products and services within the sector today.

When discussing the research, Anup Rege, Chief Business Officer, Integrated Studios at Foolproof said:

“As the data shows, customers are rightfully expecting some kind of change in their relationship with their bank. While it’s not realistic to expect a return to bricks and mortar branches, or to see an expansion of call centres given a focus on reducing cost to serve and large investments in offering a better digital experience, it is reasonable for customers to expect a better relationship with their bank. Especially during this time of economic precarity.

“There are technological advancements being made inside banks to evolve chatbots and other automated process functions to take them to the next level because they recognise the opportunity for innovation and the ability to improve experiences and self-service at a lower cost, without a loss of service. Moreover, with the rise of LLMs, creating chat and automated functions which solve customer problems at a deeper level would be incredibly timely and useful. What is required now is a step change rather than the optimisation of existing tools, systems or even digital products themselves, this means releasing these next-generation automations and the experiences which house them.

“It is also crucial for banks to understand the pains customers are experiencing, especially at a time when people’s relationships with all financial products and services particularly mortgages, loans and other credit products, are under increased strain. This means designing and radically overhauling help, support, chat and other digital experiences to offer more of a human edge to banking to meet the need of the hour. This might also mean putting touchpoints which are high touch under the microscope, this could enhance systems that support a call centre or online advisor, increase efficiency and drive down cost while still offering a more human connection if they were designed better, with a grounding in employee and customer needs.

“Solving this desire for a more human connection is not about some great outpouring of emotion from banks in marketing or digital design but rather connecting with and understanding customers better. This work should facilitate understanding and comprehension through content and design as well as being fundamentally usable and useful. While this may mean a short-term incursion of cost, it will give banks a better chance of maintaining customers and projecting a strong brand when customers need someone to trust.

“The end goal of this work should be creating banks or financial products that are as dynamic as people’s lives. What we could see coming to the fore is Open Banking powered financial products which meet more specific needs through more targeted design and service. Banks need to wise up now to respond to this threat.”

 

Founder profile – Anatoliy Knyazev of EXANTE

Anatoliy Knyazev is a co-founder and managing partner of EXANTE. He is also an expert in the financial field, and he has a strong background in trading software, infrastructure, and financial exchanges connectors. Read on for more information on Knyazev’s educational background, early career, and involvement with EXANTE.

Early years and educational background

Anatoliy Knyazev has always had a fondness for mathematics, and it was during his university years when he studied mathematics that he developed an interest in computer science. This interest quickly grew, and he became an expert in software development. This laid the foundation for his future career in the financial industry as an expert in trading and investment software.

Career and work prior to EXANTE

Prior to EXANTE, Knyazev had been a software developer in a multinational company – Netcracker Technology Corporation. The company provided business support system (BSS), operations support systems (OSS), and software-defined networking (SDN) and network functions virtualisation (NFV) solutions. It was during this time that Knyazev managed to combine his academic knowledge with practical work experience, which served him well later in life when he founded and developed EXANTE.

In the mid-2000s, Knyazev had also been a successful trader. His expertise in computational mathematics allowed him to analyse prices in derivatives quotations with underlying assets with a high level of accuracy, and he was able to make substantial profits in the financial markets. His involvement with and success in trading allowed him to join a network of likeminded individuals, with whom he established strong connections.

In 2007, Knyazev began applying his skills as a software developer to his trading endeavours. He wrote his own trading programme, which allowed him to start establishing settlers on North American platforms. Discovering how profitable it was for him to create his own programme, Knyazev began to consider becoming a provider of trading tools that could help him reach a wider network of investors and enhance their trading experience.

Co-founding EXANTE

Knyazev met Alexey Kirienko, co-founder of EXANTE, in a private event within the trading community. The two decided to combine their efforts and expertise in mathematics, software development, and the financial markets to create their own brokerage business. They also partnered with Gatis Eglitis, who had deep knowledge of business development and institutional sales.

EXANTE was founded in Malta in 2011, and it became the first investment company to provide access to global markets for local investors. This caught the attention of many in the trading community, and Knyazev’s development of proprietary solutions for EXANTE further propelled the broker to wide acclaim. Over the years, EXANTE expanded its footprint to Cyprus, quickly obtaining a CySEC licence, before expanding to Hong Kong and the United Kingdom. It is regulated by the SFC and the FCA respectively in these two regions, and the broker is compliant with MiFIDII in the European Union.

Today, EXANTE is a global investment company with clients from around the world. With its bespoke trading platform and innovative investment tools, the broker welcomes clients of all experience levels from almost everywhere in the world. There are over 600,000 products on offer in 50+ markets, including stocks, currencies, ETFs, bonds, commodities, options, and futures. Clients of EXANTE can also execute trades with low latency from one multi-currency account.

Personal interests and achievements

As one of the founders of EXANTE, Knyazev is well-known in the trading and investment circles in Malta and beyond. He is also a passionate advocate of cryptocurrency, and he has been invited to numerous conferences as a speaker to discuss its development and prospects within the financial world. His personal belief is in the unification of the world’s financial systems, which he views as imminent given the rapid technological developments in this era.

Knyazev is also interested in exploring and developing new trading platform tools to further enhance the trading experience for all. He founded EXANTECH in 2017, which is both the name of a venture fund and a technical laboratory. With a strong understanding of market mechanisms and investor sentiment and needs, Knyazev is on the list of the world’s most recognised and well-respected investment experts.

 

 

Clear Junction launches CJClique – a new crypto ecosystem for clients

Clear Junction has today announced the launch of CJClique, the latest innovation from the renowned payment solutions provider. This cutting-edge platform is a game-changer in the digital asset space, connecting clients in unprecedented ways and offering a multitude of advantages. CJClique empowers all clients in the digital assets space, that are listed in the directory, to connect and explore new partnerships and streamline settlements through Clear Junction’s internal payments network.   

  

Liquidity providers in the digital asset space will hugely benefit from CJClique as they will be able to easily identify crypto exchanges which are already part of this client base. This in turn will enable these businesses to liaise with one another to use the Clear Junction platform for internal settlements. In this day and age, settlements are often time sensitive and CJClique will facilitate prompt settlement of payments sent across the ecosystem.  

 

With mounting financial regulatory pressure from various global regions, holding the digital assets market at a compliant stronghold in 2023, creating a collaborative ecosystem will only help them to stay ahead of the curve and drive innovation that will help the market meet its full potential. This collaboration will allow companies to pool resources, knowledge, and expertise to develop new products and services that meet these evolving regulatory requirements – which are considered a significant hurdle to the industry at present. By working together, these digital asset companies can leverage the strengths of each other to develop solutions that comply with regulations while still being innovative and competitive. 

  

 “We are very excited to announce the launch of CJClique which has been in development for some time,” says Dima Kats, CEO of Clear Junction. “Our clients will be able to develop their business by introducing themselves to new crypto exchanges and form meaningful partnerships, while crypto exchanges will benefit in similar ways, as they will have the ability to settle with liquidity providers within our payment network.”  

 

Partnerships within the digital assets landscape are essential for the future innovation of the industry as they allow for collaboration between different players in the ecosystem. By partnering with other companies, our digital assets clients can share and leverage expertise, resources, and networks to create new products and services that address the needs of ever evolving market. These partnerships will facilitate sustained innovation in the market by fostering cooperation and knowledge-sharing among industry players. 

 

Clear Junction is proud to sponsor the leading Fintech conference, Money 20/20 Europe, in Amsterdam this year. As industry leaders, we are committed to initiating and inspiring collaboration within the industry. Visit us at stand E84 to learn more about CJClique and the benefits it offers. Alternatively, reach out to our team via the contact form on our website.