Tag Archives: efficiency

Business, Business Investment, Swansea, Tech, Tech Thought Leadership, Technology, Thought Leadership

How AI is helping businesses improve customer service

Artificial intelligence (AI) is sweeping the world, and with fake news and defamation cases filling our news the debate is ongoing: can it be used for good, or just evil?

 

Swansea-based energy efficiency firm, Consumer Energy Solutions (CES) is proving that it can be employed with positive effect, having enhanced the quality of its customer service by integrating an efficient AI tool.

 

By utilising AI technology, the firm has been able to provide their sales team with an increased accuracy in their tailored advice, providing customers with a curated solution that best suits their requirements.

 

The software transcribes and analyses customer calls with increased efficiency compared to manual listening, giving a detailed analysis into why the solution was chosen for the specific customer. It also enables the company to provide faster and more precise feedback to its staff, helping them improve their performance while maintaining high service standards.

 

The tool has not only enhanced the company’s accuracy and efficiency but ensures that all decisions are data-driven and compliant, reducing risk and maintaining trust with customers whilst allowing for strategic improvements.

 

Founded in 2016, Consumer Energy Solutions specialises in providing cost-effective energy efficiency enhancements to residences throughout south Wales and the south west reduce their carbon footprint and ultimately, their energy bills. CES is an approved installer of the Government-backed scheme ECO4.

 

Dan Ponsonby, Sales Operations at Consumer Energy Solutions, said: “Our integration of AI has been a game-changer for the business in providing the most accurate and successful results possible for our customers. This tailored system not only enhances the quality of service we deliver but additionally fosters trust and confidence with our customers.

 

“With this tool, each call is processed and uploaded at the end of the day, ensuring we can assess performance quickly and implement meaningful improvements. This proactive approach helps us deliver a superior customer experience while creating a more effective and motivated team.

 

“Supporting our customers is our number one priority. With the help of AI, we have been able to increase efficiency in providing the best solution possible and as a result have increased the accessibility of our services. We have also seen a significant growth in sales and believe this tool sets us up to be a leader in the energy efficiency industry in Wales.”

 

For more information about CES and their services, visit: https://www.consumerenergysolutions.co.uk

Case Studies and Partnerships, Health Tech, News

Royal Cornwall NHS Trust chooses Navenio’s location tech as part of e-transformation project

Navenio, the UK healthcare scale-up, has announced that the Royal Cornwall NHS Trust has selected its location-based AI platform to support Clinical Imaging Assistants (CIAs) (radiology portering and service support ) as part of a programme of efficiency improvements within the Diagnostic Imaging department.

The partnership involves supporting the trust in two key ways; firstly, it covers the indoor location-enabling of the Royal Cornwall NHS Trust site, with a view of it being integrated with existing staff and patient facing applications. Secondly, The Trust will adopt Navenio’s AI-powered Intelligent Workforce Solution (IWS) for use by radiology CIAs and operational staff, across its 500-bed site at Truro. This will increase the efficiency of teams and improve patient experience by linking them with an appropriate staff member based on where they are in the hospital.

Navenio’s location technology will be made available on-site, so that the Trust’s e-transformation team can assess its impact and potential application in other use cases such as patient wayfinding. The scale-up will provide a SaaS licence to the site for a period of three years supported by professional services. Its infrastructure-free technology provides ‘right person, right time, right place’ localisation service for the indoor environment, where GPS doesn’t work.

“Navenio will give us the agility we need to evolve our portering systems”, commented Ian Nicholls, eHealth Transformation Manager at the Trust. “I’m delighted to be working with Navenio to implement its infrastructure-free technology, which will optimise facilities across the Trust and improve the level of care patients receive at this critical time.”

Tim Weil, CEO of Navenio, added: “It’s great to see our platform helping NHS trusts navigate complex workflows to ensure more agility within patient services. I’m looking forward to working with the Royal Cornwall NHS Trust team to deliver efficiency benefits so they can become a flagship for indoor technology adoption in the NHS.”

The project kicked off in July.