SureCloud, a supplier of cloud-based Integrated Risk Management (IRM) applications and cybersecurity services, has today announced the launch of its SMCR solution, which helps FCA regulated organisations to understand, manage and document their compliance obligations with the Senior Managers & Certification Regime (SMCR) framework.
The SMCR, which aims to increase the personal accountability of senior people in the financial services industry, has been in place since 2016. It is due to be extended in December 2019 to cover all FCA Solo-Regulated firms – an additional 50,000 businesses. These firms will need to quickly assess their governance and compliance management facilities and determine how these would need to adapt to address the requirements set out under the SMCR framework.
The framework currently covers 350 of the largest, most complex, or riskiest FCA regulated firms such as banks, building societies, credit unions, investment firms and UK branches of foreign banks. While the regime aims to increase the accountability of senior managers and certified practitioners, it requires all personnel in applicable organisations to undergo some training which will need to be recorded and evidenced.
Alex Brown, Director of Product at SureCloud said:
“Whether already obliged to comply with SMCR or covered for the first time, the processes for complying with SMCR is time consuming, and can be made even more so if it is approached haphazardly. It is crucial that the regime is tackled with a clean, organised framework that demonstrates awareness of risk and careful compliance by senior managers.”
He continued,
“To combat these challenges, we are pleased to announce the general availability of our SMCR solution, which will help FCA regulated firms to easily embed best practice, processes, and workflows into their wider Governance frameworks and HR processes.”
SureCloud’s SMCR software allows users to:
Quickly assess how SMCR will apply to each part of the organization
View recommended Roles, Functions and Prescribed Responsibilities applicable to your organisation
Embed the processes of assessment, certification, and authorisation into your existing workflow
Roll-out and clearly demonstrate individual employee attestation against each and every conduct rule, including custom rules for each organisation
Record reasonable steps and decisions against operational risks, controls, incidents, audits etc, from any of SureCloud’s supporting Integrated Risk Management (IRM) solutions.
Alfresco Software, a commercial, open source software company, today announced it plans to significantly broaden cloud deployment choice with the introduction of Alfresco Cloud, which brings the Alfresco Digital Business Platform to enterprises in an easy to consume fully managed environment. Alfresco Cloud comprises:
– A number of on-demand services including Content as a Service, Process as a Service, Governance as a Service, and AI as a Service – A content app for organisations to use immediately with minimal configuration for enterprise content management consumed as a service – A cloud-based, development platform enabling organisations to build and run their process and content intensive apps in a fully managed and hosted environment.
These cloud services enable enterprises to build process and content intensive apps without the cost and complexity of deploying, managing, and updating the platform themselves. It is a combination of infrastructure, operational capabilities, security monitoring and governance, and the industry leading enterprise content and business process management solutions.
Alfresco Cloud will allow enterprises to focus on delivering true business value, while leaving the upgrade, maintenance, and performance tuning to Alfresco – resulting in faster time to value and reduced costs when compared to running their infrastructure on premises.
“We wanted to bring the power of the Digital Business Platform to enterprises that want to simplify the development and deployment of their own apps. In a nutshell, we removed the IT infrastructure headache. With our managed PaaS, enterprises can access the full power of the Alfresco Digital Business Platform, gain total independence from the underlying infrastructure, and run their apps anywhere.”
Alfresco’s Digital Business Platform as a Service, which is hosted in Amazon Web Services, is extremely reliable with a high-availability architecture that is fully redundant and brings forward state-of-the-art security features. It provides all the capabilities of the Alfresco Digital Business Platform via the Cloud, provides customers access to the latest innovations, and always offers the latest version of the platform comprising all updates, patches and third-party services.
Nixon added:
“Our customers want to focus on delivering exceptional digital experiences for their customers and employees. In the end, it is all about delivering business value as quickly and efficiently as possible and our managed PaaS delivers on that promise.”
Rackspace, the technology services company, has helped theBritish Heart Foundationmigrate to Microsoft Azure and transform the role technology plays within the organisation.
The move to Microsoft Azure accelerates the charity’s goal to create a world free from the fear of heart and circulatory diseases by 2030 with infrastructure that provides a foundation for growth and supports increased fundraising efforts. The website has become increasingly important for driving this mission by housing fundraising campaigns, the online retail business and acting as a source of information for all stakeholders.
Working with Rackspace, the migration to Microsoft Azure, has given the charity a scalable platform that is reliable and has an uptime of 99.9% to capture digital donations from across the globe.
Rackspace Professional Services worked collaboratively with the charity, from designing the solution through to technical implementation. The migration took six months without a minute of downtime. One of The British Heart Foundation website’s recent campaign’s drove a significant traffic spike without encountering any of the issues the website faced in the past.
Mary O’Callaghan, Director of Technology Engagement at the British Heart Foundation said:
“As our IT set up moves from being a service provider to a core part of how we achieve our organisational objectives, both the wider business and the IT team itself has had to adopt a different mindset.”
“A true partnership has been formed with the Rackspace Professional Services team who have supported us at every step of the process with unbiased expertise, deep platform knowledge, and a strong understanding of our operating environment.”
Adam Evans, Director of Professional Services, EMEA at Rackspace said:
“It was crucial for us to work collaboratively with the British Heart Foundation to bridge the gap between its existing platform and an infrastructure ready to support its 2030 goal. Our Professional Services team got to know the business inside out before designing and delivering the infrastructure, automation and migration which was crucial to meeting the charity’s business objectives”.
Lee James, CTO, EMEA at Rackspace added:
“To achieve such an ambitious and important mission, the British Heart Foundation needed to totally transform the role technology played within the organisation. Beyond the cloud migration project, we’re proud to be helping the organisation with ongoing strategic guidance on how to use technology to improve the overall stakeholder experience, scale fundraising efforts, and ultimately, work towards its promise of beating heartbreak from heart and circulatory diseases.”
The British Heart Foundation is the largest independent funder of research into heart and circulatory diseases in the UK, which it supports through voluntary contributions, physical stores, and its online retail business. As part of its strategy to 2030, the charity wants to drive advances across the spectrum of heart and circulatory diseases, preventing these conditions from developing, as well as enabling those with existing conditions to lead better, longer lives.
International postgraduate student loan provider, Prodigy Finance, has selected IRM software solutions provider SureCloud to consolidate, streamline and automate its risk, compliance, policy and incident management processes.
After a 5-month selection process that considered various vendors and platforms, Prodigy Finance selected four SureCloud products to provide a single centralised source of information and controls and automate a wide range of functions.
The four products chosen from SureCloud’s IT risk management and cybersecurity portfolio were:
Risk Management – to give a streamlined, structured approach to risk management, a central view of risk across the entire organisation, and automated identification, assessment and tracking of different types of risk.
Policy Management – delivering a central repository of all policies, a single point for policy revisions to be managed from, and a way to track end-user attestation.
Compliance Management – to enable an out-of-the-box control framework for complying with relevant laws, standards, frameworks and regulations across all the jurisdictions in which Prodigy operates.
Incident Management – to centralise, automate and simplify the management of incidents of any type, including security, privacy, health and safety.
Speaking on the partnership, Michael Light, Risk Analyst and GRC project sponsor at Prodigy Finance, commented:
“We were using a wide range of different single-purpose platforms and processes to manage our governance, risk and compliance (GRC) processes. We had everything from specialist vendor software applications to manual Excel spreadsheets.
“We needed to find a way of linking these various modules and ideas together, both to streamline internal management and costs, but also to improve our GRC posture. All of the information we needed was sitting in multiple places, with no consolidation or unification.
“We have approaching 100,000 unique data subjects, many of whom have made more than one application for finance, so there are some significant data management challenges.” Light also stated that SureCloud has also helped Prodigy Finance to uncover new sources of management information.
“All the data is live, and the reports are extremely easy to read, so it’s incredibly accessible for our management teams,” said Michael.
“SureCloud’s tools are enabling us to access and make use of data that we simply couldn’t capitalise on before, which is very promising for our future innovation and growth.”
St Albans City & District Council is implementing a new phase of a digitisation project with cloud services provider Arcus Global as part of its drive for the digital transformation of its front and back end services.
The Council signed a contract with Arcus Global using the G-Cloud 10 framework, working together, they have created a roadmap for the year ahead, which will maximise value and provide further return on investment. Over the next year, the roadmap will focus on the areas that can deliver the biggest benefit to customers, now that the foundations of the platform are in place and can quickly evolve. This includes a library of council processes and a single point of access for the customer across a range of council services.
With a previously complex IT estate consisting of over 45 legacy applications, mostly on-premise, the integration needed for customer facing self-serve and cross-council customer service was difficult, time-consuming and costly.
Caroline Croft, Digital and ICT Manager at St Albans City & District Council, comments,
“Previously, our digital ambitions were limited due to the lack of a digital platform. Within two years we have moved ourselves into a very different, and much better world; be bold and make a start. Once you have a flexible platform and a partner you can trust, this will put you in good stead to let the architecture evolve around you.”
Denis Kaminskiy, Chief Executive of Arcus Global, adds:
“We are thrilled to be working with St Albans & District Council to help them achieve their digital vision.”
“The new platform removes siloed, disparate ways of working and lays the technological foundations for the future council, improving productivity and ultimately delivering better services to residents, visitors and businesses. The St Albans vision is a breath of fresh air. It means they join a growing group of councils that are focusing on transformation right across the organisation and not just front of house services.”
By improving its front-end, St Albans City & District Council has been able to obtain more useful data from its citizens to help improve its services. It also gives staff the ability to work more efficiently and develop a workforce with new ways of working through culture change.
A council-wide team of Digital Champions has been set up to explore further ways the platform can be applied to different business areas.
Business platform Zoho has announced it is expanding it’s all-in-one suite of applications, Zoho One, to offer more value to customers with new process automation, telephony, single sign-on and blockchain capabilities.
Zoho now introduces the next generation of Zoho One, the operating system for businesses that is designed to run an entire organization—from sales and marketing, finance and HR, operations and business intelligence, and more—all on a unified technology platform.
Zoho One now boasts a new business workflow management application, Orchestly, that lets customers effortlessly create, manage, and optimize their business processes through an intuitive drag-and-drop interface. In the two years since its launch, Zoho One has seen considerable growth and now serves more than 20,000 customers who make Zoho One the operating system for their business.
Around a quarter of Zoho One customers use more than 25 applications on the platform and more than 50 percent utilize beyond 16 applications showing that businesses are embracing an easy-to-use, all-in-one solution to run their businesses.
In the past two years since launch, Zoho One has evolved into a powerful operating system for businesses with over 45 applications, along with several built-in services including AI, Business Intelligence, Messaging, Search, and more. Zoho One is today a customizable, extendable, and integratable platform all at the same cost to customers.
“Technology is supposed to help businesses. Instead, it has evolved into a complex beast customers have to tame—from juggling apps from multiple vendors to trying to solve the multi-app integration puzzle to dealing with vendors forcing customers into expensive, lengthy contracts. The technology industry has gone too far down this path and this has to change,” said Raju Vegesna, Zoho’s Chief Evangelist. “With Zoho One, we want to change all of that. It’s a technology platform to run your entire business with a vendor that is easy to do business with and you can trust. With Zoho One, you are not just licensing technology. You are licensing peace of mind.”
Zoho is introducing bold new operating-system services:
Communications:
– PhoneBridge, Zoho’s telephony platform, which integrates over 50 telephony vendors on one side and several Zoho applications on the other side, is now available within Zoho One. PhoneBridge integration enables telephony in Zoho apps like CRM and Recruit. It allows customers to make calls from Zoho apps, and provides contextual information on incoming calls. Enabling PhoneBridge will give users context for all incoming calls from Zoho CRM, Zoho Recruit, Zoho Mail, and 20+ other apps.
– Single Sign-on: This allows customers to integrate any third-party applications onto their Zoho account and currently supports around 50 third-party applications. Single Sign-On works with third-party systems like active directory, which makes it scalable for mid-to-large sized businesses.
– Zoho One admins can now enforce YubiKey authentication as an added factor for increased security, on top of existing multi-factor authentications already supported.
App Management and Provisioning:
– Zoho One currently enables provisioning for all 45+ Zoho apps. This is now being extended to custom apps created through Zoho Creator as well as external apps available through Zoho Marketplace. Zoho, third-party, custom, and SSO apps can be provisioned either individually to users or as groups conditionally provisioned with custom criteria. Zoho One’s new Admin Panel with dashboards and reports allows admins to monitor user activity and app usage, enabling them to find and manage underutilized resources. Admins also get extensive reports on user management, sign-in activity, app usage, and account security.
Business Workflow Management:
– Orchestly has a drag-and-drop interface to enable managers with no coding skills to define processes with little effort. Managers and administrators can automate and run their regular workflows, including cross-departmental workflows such as purchase approvals, content publishing, asset management, and onboarding. In the case of onboarding a new employee, the recruitment, interview, offer submission, and onboarding is handled across the recruiting department, HR department, legal department, and whatever team the applicant is joining. Because so many departments and applications are involved in this process, Orchestly is able to cut across these various teams and applications to create comprehensive workflows and automate complex processes.
Products and Services Innovations:
– The enhanced Zoho Sign now provides an additional level of verification for customers by adopting blockchain-based timestamping through Ethereum, the globally accepted, open-source platform.
All Levels of Support:
– Zoho One offers free Concierge service, where potential customers can consult with the Zoho team to better understand how Zoho One can help their business. – Zoho is introducing Jumpstart for Zoho One, helping customers through their initial implementation. All Zoho One customers are provided support, out-of-the-box, but now enterprise customers can request premium support.
Pricing for Zoho One, including all the new enhancements is £30 per employee or £70 per user.
In a world where vendors are frittering away customer budgets, every new feature, service, and product mentioned here is included in Zoho One for free.
Anthony Webb, EMEA Vice President at A10 Networks, discusses how businesses can achieve the best results from their investment in cloud applications and technology.
In environments that span from on-premises to public, private and hybrid clouds, application delivery, security and visibility can become complex and inefficient. With 84 percent of enterprises now using a multi-cloud strategy, according to the RightScale 2019 State of the Cloud Report from Flexera, this issue is more pressing than ever before.
Growing Industry Trends
Today, all companies are undergoing digital transformation in some form. Regardless of industry and focus, technology is now at the centre of how enterprises are run. Here are some of the trends that have risen to prominence as a result.
Applications Are Changing
Widespread use of mobile devices has put applications at our fingertips. Apps are an integral part of every company and they are expected to be updated, delivered and deployed as quickly as possible. This shift can be observed in the microservices movement. As monolithic architectures have been replaced with microservices architectures, applications are no longer delivered as a single, self-contained program.
Instead, applications are now divided into smaller components that must be delivered in concert. Oftentimes, those components are managed through container platforms like Docker and Kubernetes, as illustrated below:
Deployment Models Are Changing
Applications aren’t all that is changing. Deployment models have also undergone a dramatic transformation. Thanks to global demand for application availability and agility, apps are no longer bound to the data centre. Rather, applications are deployed across multiple data centres and in a multi-cloud environment.
Today, we see not only the traditional application delivery services but cloud-native application delivery, which provides conventional load balancing but is designed to meet the agility and flexibility requirements of multi-cloud and hybrid-cloud environments.
Current infrastructures are not disappearing. Rather, companies must find a way to make their existing data centres work in tandem with microservices and cloud-based infrastructures.
This creates a degree of complexity that can present significant obstacles to companies of all kinds.
Key Challenges We’re Facing
As these trends converge, businesses are up against a specific set of challenges. Here are the four primary challenges we see and their technology-driven solutions:
Driving agility: To meet more aggressive time to market (TTM) deadlines, companies need agility. That means automation and self-service wherever possible.
Supporting multiple environments: From traditional data centres to public and private clouds, enterprises must figure out how to support a variety of applications across multiple environments. This demand streamlined management solutions that are quick, easy to use and able to efficiently migrate applications from one environment to another.
Increasing efficiency: Managing applications and providing consistent security requires complete visibility and operational intelligence. Detailed analytics can do this and are vital to quick troubleshooting. And as environments continue to diversify, this is becoming more essential.
Security: In the past, enterprises only had to worry about securing east-west traffic, or traffic that occurs within the data centre. Now, they also need to secure north-south traffic, or traffic that moves in and out of the data centre. This includes traffic flowing to and from the cloud, as well as traffic flowing between microservices.
And now you have challenges specific to microservices architecture.
Since 90 percent of enterprises are using or planning to use microservices, as detailed in LightStep’s 2018 Global Microservices Trend Report, the vast majority of companies must now consider:
Micro-segmentation with auto encryption: Enterprises must ensure that when traffic flows between micro-segments, it’s automatically encrypted for security purposes.
Auto service discovery: The reason microservices work is that when one microservice instance goes down, the orchestration system will create a new one. So, companies need to map that process and efficiently direct traffic to the new instance.
Complete visibility: Companies need to see what’s going on between the microservices as well as within the applications themselves.
How to Resolve Those Challenges
Ultimately, the objective is to deliver a consistent, user-friendly experience when deploying applications.
The truth is, users don’t care about where your applications reside or what kind of architecture you use. They only care about their experience, and to make that experience great, enterprises need to resolve the challenges through automation, management, and visibility and control.
Automation
Businesses require faster and more frequent application delivery. This means that infrastructure and IT teams need to be able to deliver agility to support those demands. Businesses need intelligent automation that is API-driven so that businesses can become more efficient.
Management
Automation on its own isn’t enough. Companies also need a centralized management solution that increases operational efficiency and agility by enabling the IT teams and application teams to work together to centrally configure and manage all applications and policies across any environment.
Keep in mind that only a dedicated central management solution will be able to deliver those results across multiple environments. Unless all a company’s applications are in a single cloud, built-in cloud management solutions will be inadequate.
Visibility and Control
Visibility is now more crucial than ever before. That’s because it’s not only about dashboards that allow companies to simply monitor and watch. It’s about per-application visibility, which makes efficient troubleshooting possible.
What Companies Can Do Today
Companies can now implement best practices for application delivery, security and visibility across multiple environments by putting a centralised controller in place. A comprehensive central controller converts raw data into actionable insights. This ability can result in a dramatic efficiency gain of 92 percent.
With the right central controller in place, enterprises can deliver the following:
Deliver consistent application policy control wherever apps reside, whether they’re on-premises or in the cloud
Provide integrated security and compliance across multiple environments
Manage distributed and complex application environments with automation
Gain visibility and deep insights into application traffic for lightning-fast troubleshooting
Peter Barker, CTO, Rufus Leonard explains how cloud technology can deliver powerful new insights for business leaders, and shares the steps to successful implementation – and explains why he believes the Azure platform offers the easiest way to do this:
Delivering on being an insight-led business requires a lot of data foundation work – the intelligence is just the tip of the iceberg. Fortunately cloud insight technologies have arrived and are finally allowing us to make use of all the ‘big data’ we have been collecting for years – but until now have struggled to use effectively. Often this has been because data sets and the data points we need are stuck in old or segregated systems and the investment for consolidation is often seen as a barrier.
If this is a new area and your business is asking you to provision an insight solution, then here are four keys steps:
1. Sort out your data estate
This can be hard as data quality can hinder progress; but in essence we now have solutions which ingest and orchestrate data from various sources, be that older systems, applications and increasingly sensors and devices. This then allows us to connect and analyse that data upon which we can then draw insight and serve that into tangible actions.
Fully connected elastic platforms which do this can now be rented with relative ease – such as Microsoft Azure’s suite of capabilities and services; initially we need to orchestrate an ingestion with tools like Azure Data Factory. This allows an automated data integration solution, code free, via a drag and drop UI. Alternatively, it may be necessary to use the technology to perform knowledge mining, where we can again use cloud services from Azure to perform ‘document cracking’, where we can use document element extraction tools available through the Cognitive Services suite to process data. This can then be stored through one of a number of methods such as a Data Lake store – this enriched data set is then ready to be used for delivering intelligence and insight relevant to the business use case.
2. Work out where to activate
The insight itself can be ‘generated’ in a number of ways, plug in Power BI and start to explore – often how you generate the insight will be based on the specific use case relevant to the business and this is where machine learning or artificial intelligence tools which are often forms of pretrained machine learning models come in.
3. Do something with the insight
Many models are fundamentally similar and the availability of pretrained models is increasing e.g. if you wish to understand a customer’s propensity to churn (a common use case) and identify who will do this, then you will need to understand the triggers, model them, test them on a representative data set and then probably keep iterating. Now cloud insight technologies don’t replace some key thinking – you still need to apply some data science to your specific data; to have a hypotheses; but using or creating a model can be relatively easy using Azure Machine Learning studio which is full or easy to use tools to help you choose and test the decision tree algorithm with your data and see the success (or not usually to start with) of your hypothesis. So, tweak, iterate and retrain the model and see where you go…
4. Operationalise
Once you have proven the value of the solution there are a number of tools to operationalise the solution and allow it to grow e.g. feed in more data, add more models – build customer experiences driven through insight and intelligence.
The Azure platform is the perfect environment to do all these things – start small renting the tools, prove success and ROI and grow the estate and capabilities that will ensure your business remains relevant.
Rackspace have this week announced five significant enhancements to its hybrid cloud capabilities, creating an unrivaled portfolio designed to help customers accelerate their IT modernization. According to Forrester, 74 percent of enterprises currently describe their strategy as hybrid. With these hybrid cloud advancements, Rackspace will further improve how it supports customers with legacy IT infrastructure.
Rackspace’s hybrid cloud portfolio enables enterprises to leverage a wide range of technical enhancements, from IT security to software development. These new industry leading hybrid cloud capabilities provide access to a broad set of advanced services to facilitate modernized, consistent deployment and management of applications on hybrid architectures. Enhancements to the portfolio include managed guest OS and external storage for VMware on AWS; advanced Kubernetes and container enablement services; advanced cloud native support leveraging reliability engineering; managed security services; and application and data integration.
By delivering a fully integrated portfolio of hybrid cloud services, Rackspace allows customers to offload the complexity of deploying, integrating and managing applications with the services they need to empower their hybrid cloud strategies. These new services further customers’ ability to benefit from the scalability and flexibility of the public cloud.
“We are in the midst of a significant hybrid cloud movement with over $1 trillion of spend allocated toward cloud and associated IT services,” said Lee James, Chief Technology Officer, EMEA at Rackspace.
“Our new set of advanced hybrid cloud services, moves the discussion into a wider IT community from software developers to chief information security officers. The foundation of our hybrid cloud capability is our AIOps platform which accelerates the value of the cloud to customers, ensuring their environments are running smoothly with near-zero downtime.”
The hybrid cloud portfolio is underpinned by leading-edge AIOps technology, proactively monitoring and managing the platform in the background to identify potential technical challenges. It manages the volumes of tickets that are sent daily, grouping the alerts to enable Rackspace teams to work cohesively on a single situation and resolve incidents faster.
New offerings include:
Managed VMware Cloud on AWS – Customers are now able to leverage VMware HCX and Managed Guest OS Services for their VMware CloudTM on AWS workloads, with availability of Managed External Storage coming soon. With these capabilities, Rackspace is able to offer customers a hybrid-interconnect to enable fast, simple and secure application migration and mobility between VMware-based private clouds and VMware Cloud on AWS, increased storage scalability without the need to purchase additional hosts, and access to Fanatical Support for operating systems on customer VMs.
Advanced Kubernetes and container services – Rackspace now provides professional and managed services to help customers incorporate container architectures into their cloud strategies. These capabilities provide customers with the tools and expertise they need to modernize their applications on agile, cost-effective container-based infrastructures.
Advanced cloud-native support – With the new Cloud Reliability Engineering Service Block, a Rackspace infrastructure engineering team will work with the customer’s in-house IT team to provide expert support through close collaboration on infrastructure projects to help enable transformation and the adoption of cloud-native capabilities.
Rackspace Managed Security (RMS) Service Blocks – The portfolio has been expanded to provide Proactive Detection and Response and Compliance Assistance services to customers on VMware private clouds. Additionally, RMS Service Blocks for Managed Public Cloud customers are being expanded to provide support for native security tools on all the leading public clouds, beginning with AWS. The functionality will be integrated into the Rackspace Managed Security portfolio and will provide customers with a single pane of glass view into their security landscape.
Integration and API Management Assessment – With this new assessment, Rackspace evaluates the current state of application and data integration across the entire organization, including hybrid IT deployments. Rackspace provides integration recommendations that accelerate business goals and strategies, enabling businesses to create new business models, accelerate products and services, and deliver superior customer experiences.
Through this broad set of hybrid cloud capabilities, Rackspace customer Delmar International, Inc. was able to integrate a global network of disparate systems on an upgraded infrastructure designed to run efficient, high-performing applications.
“We want to be a global leader, not just in terms of our services, but also in terms of our technology,” said Ron McIntyre, CTO at Delmar International Inc. “We have to make a shift away from legacy systems and more toward global platforms. Rackspace has this omni-platform footprint that allowed us to go to them with every single one of our projects and ask, ‘How can you help us?’ With the help of Rackspace, and especially the applications team, we were able to come up with a hybrid technology stack that is usable and sustainable, no matter where we need to deploy it.”
