Category Archives: Case Studies

Case Studies, Cleaning & Facilities Management, HR Software, HR Tech, News

Approved Cleaning Services expands business with SmartTask workforce management

Replacing manual and paper-based processes equates to an extra person for admin team

Based in Nantgarw, Cardiff, Approved Cleaning Services is on a mission to banish the ‘mop & bucket’ image of the industry.  With up to 100 cleaning operatives during the summer, including temporary workers, the company strives to offer services to a consistent quality, exceeding clients’ expectations at all times.

As the business was rapidly expanding, Approved Cleaning Services’ previous system for managing its workforce and payroll was approaching end of life, no longer fit for purpose.

 

Operations Director, Amanda Jones reviewed the options within the market, had a demonstration of SmartTask and liked what she saw:

“Our reputation for providing a top quality service is very important to us. Increasingly, we found that manual and paper-based processes were detracting from the services we were delivering. We needed a system that would enable us to manage and monitor our workforce more efficiently, which would ensure that our staff were paid correctly for their work, and the clients received the service we promised.”

Control Room monitor shifts in real time

SmartTask is now used across the company.  Cleaning operatives use the SmartTask App to sign in and out for their shifts, replacing paper timesheets which were often received late and could be subject to error.

In the control room Amanda and her team can see exactly who is working where, thanks to SmartTask’s geolocation features, and at what time operatives signed in, all in real time.

From a Duty of Care perspective, if someone has not left a site when they are expected to, particularly in the case of lone workers, the team can make a call to check that they are OK.

 

NFC technology streamlines on-site operations

One of Approved Cleaning Services’ specialist services is one-off site cleans, for example, construction sites and student accommodation for universities. For these types of jobs, they set up a clocking station on-site, so that temporary workers can simply scan the tag at the station to sign on for their shift.

In addition, the company is currently rolling out NFC tags across all of its regular sites, usually in the cleaning cupboard, so that staff are able to log in when they are ready to start work. At the same time, supervisors can check cleaning supplies and place orders via the SmartTask app for the control room to replenish.

 

Accurate hours mean correct payroll, and invoices

The electronic logging in and out has been welcomed by the majority of staff as quicker, easier and it ensures that they are paid accurately at the correct rate. Customers like it because they can see proof of attendance, which provides peace of mind that they are receiving the service they have contracted.  This also means fewer queries of invoices, leading to faster settlement.

 

Electronic Holiday Management

SmartTask is used to manage staff holiday, replacing paper-based holiday forms. Staff use the SmartTask app to request their holiday dates. The control room can check that there is adequate cover and can give approval. The whole exchange is held within SmartTask meaning there are no lost emails or forgotten conversations, and everyone has a record of what has been agreed.

 

Richard Jones, Sales Director at Approved Cleaning Services commented; “Having the SmartTask system is like having an extra member of staff. It saves so much time in so many different ways, and it’s hard to imagine life without it now.

“Without a shadow of a doubt, having SmartTask has helped us to win more business. Being able to provide Proof of Attendance is a key selling point for us.”

 

Key Benefits

  • Service monitoring helps to win more business
  • Replacing paper timesheets saves time and reduces errors
  • Electronic booking on and off for shifts ensures accurate payroll
  • Proof of Attendance reduces invoice queries
  • Time saved on back-office admin is the equivalent of an extra person on the team

—

About Approved Cleaning Services

Based in Nantgarw, Cardiff, Approved Cleaning Services is on a mission to banish the ‘mop & bucket’ image of the industry.  With up to 100 cleaning operatives during the summer, including temporary workers, the company strives to offer services to a consistent quality, exceeding clients’ expectations at all times.

The company’s quality management team regularly monitor client satisfaction, training programmes, security procedures & Health & Safety to ensure our quality control targets are met and exceeded.

For more information please visit: https://www.approvedcleaningservices.co.uk/

 

About SmartTask

SmartTask, is a cloud-based employee scheduling and workforce management solution. Its industry-leading features are built through feedback from hundreds of UK service providers, helping to radically improve the way service contracts are set up, rostered and managed. Customers benefit from a significant reduction in administrative time and costs – with greater operational control, performance and higher quality service delivery – that is consistently contract compliant.

The SmartTask solution is highly scalable and therefore suitable for use by owner-manager companies up to enterprise organisations with 1000s of employees.

With over 20 years’ experience, the team at SmartTask has an enviable track record of creating leading-edge, cloud-based, mobile workforce solutions and has achieved ISO27001 certification.

In May 2021 SmartTask was certified a carbon neutral business by Carbon Neutral Britain™.  As well as offsetting its own carbon footprint, SmartTask made the ground-breaking move to contribute to offsetting the additional footprint generated by its customers’ IT in using the SmartTask solution – believed to be an industry-first initiative.

From its head office in Buckinghamshire, the company manages deployments across the UK and beyond and is responsible for hundreds of millions of transactions each month.

For more information please visit: www.smarttask.co.uk

Case Studies, News

Mercedes-Benz, Turkey Selects RealWear for Large Scale Deployment Across All 56 Service Centres with Microsoft Teams

RealWear has announced that Mercedes-Benz Otomotiv, based in Turkey, has selected and deployed RealWear’s rugged wearable devices across all of its 56 authorised service centres.

Prior to its countrywide enterprise wearable deployment, the process included hundreds of in-person trips, emails, shared photos and videos and over-the-phone collaboration with subject matter experts. With more than 240,000 customer vehicles on the road and the company’s commitment to high-quality service, the RealWear deployment will result in a wide-ranging positive impact from cost savings, carbon footprint reduction to efficiency and worker empowerment.

For Mercedes-Benz, speed is everything, including a timely response and resolution to its customers. Any issues that could not be resolved required technical support staff to schedule and physically visit the dealership, costing the firm around an expected $100k and 500 tons of carbon emissions per year.

Since initially deploying the technology, Mercedes-Benz Otomotiv anticipates a 25% jump in ROI for on-part training scenarios and up to an expected 80% performance increase in customer service centre technical problem resolution where expertise from HQ is required. Certain other processes, such as problematic warranty cases and insurance claims have also become far more efficient using RealWear’s devices.

“Technologies such as RealWear and Microsoft Teams further increase the service quality and speed of Mercedes-Benz, thus positively affecting our customer satisfaction.” said Celal Tuna, Technical Support Supervisor at Mercedes-Benz Otomotiv.

In Search of the Best Enterprise Wearable for Auto Workers

Mercedes Benz’s search for an enterprise wearable for its technicians began in May of 2020 but accelerated during travel-restrictions. The company wanted to safely maintain its high standard of customer support and resolution despite this challenge. Following conversations with Tofnatech, a gold partner and authorised RealWear reseller, it conducted a four-month pilot project in several of its customer service locations. After seeing initial success, Mercedes-Benz Otomotiv quickly scaled the RealWear devices throughout Turkey. Tofnatech developed a remote training program, and all service centre staff were trained on the new process.

The RealWear HMT-1 is a rugged voice-enabled heads-up display fully optimised with noise cancellation. Those were important features when the crew was near a busy motorway or construction site. The form factor and software frees a worker’s hands for the job task. The RealWear HMT-1 provides the ability for videos and pictures to be taken by the wearer and shared with an expert in real-time, enabling Mercedes-Benz Otomotiv’s customer services technical support department to conduct remote assistance to solve problems that require the additional support and technical experience of a remote team.

The rollout of HMT-1s has enabled Mercedes-Benz Otomotiv to connect experts to staff out in the field via live video calls using Microsoft Teams to settle any issues that dealers are not able to resolve. Mercedes-Benz Otomotiv’s after-sales engineering/support teams can communicate with the technician with ease and can monitor the environment through the technician’s field-of-view and convey real-time instructions.

Commenting on the deployment, Altug Karayel, Founder of Tofnatech stated: “With its proven performance in Mercedes-Benz pilots, the ability to use Microsoft Teams, with continuous support from Tofnatech, and the many global companies already endorsing the product, meant that a wide-scale rollout of RealWear’s device was an easy decision for Mercedes-Benz Otomotiv to make.”

“We’re delighted to continue to support the automotive industry as they pivot to electric, leveraging our assisted reality technology,” said John Arnold, Vice President of EMEA at RealWear. “Mercedes-Benz Otomotiv has reinvented the way in which it conducts vehicle repair and training in a move that highlights the digital transformation taking place in this industry.”

The introduction of assisted reality technology into the automotive space is part of the wider digital transformation process that is taking place, as witnessed by the adoption of technologies such as AI and augmented reality. With the automotive industry changing and shifting toward electric and semi-autonomous vehicles, RealWear is helping Mercedes-Benz Otomotiv stay ahead of the curve with its deployment of assisted reality wearables.

 

Case Studies, News, Property News, Telematics

Livewest Chooses Visiontrack For Video Telematics Roll-Out To Target Road Safety And Insurance Benefits

LiveWest, a housing association with more than 38,000 properties across the south west of England, is adopting a video telematic solution from VisionTrack across its fleet of 380 vans. The company will implement a phased roll-out of the VT2000 connected dashcam following a successful trial involving 40 vehicles, which demonstrated clear enhancements in insurance claims management and driver behaviour. As a result, LiveWest aims to have almost 50% of its fleet fitted with a vehicle camera by the end of 2021.

“We wanted to explore the benefits of using connected vehicle cameras alongside our existing tracking solution provided by Webfleet,” explains Paul Ayris, Fleet Manager at LiveWest. “The video footage from the VisionTrack solution is providing the added context needed to quickly prove liability; challenge fraudulent, exaggerated and 50/50 claims; and better engage with our drivers. Moving forward, we expect this to help reduce insurance costs, while improving road safety in the communities we work in.”

The VT2000 dashcams have already had a positive impact on LiveWest’s loss ratio and provided irrefutable evidence following road traffic collisions. Following one serious incident, the company was able to quickly prove its driver was not at fault, which would have previously resulted in a costly 50/50 claim. It is also supporting LiveWest’s accident management process, which was remodelled in 2019 to change the way the company investigated and handled driving incidents. With the help of the fleet dashcams, LiveWest is aiming to double the annual rebate it receives from its insurance partner.

Following the initial trial, it was clear that the fitted dashcams had a positive impact on driver behaviour at LiveWest. However, the benefits of the technology have gone far beyond simply influencing the mindset of drivers by enabling the company to effectively engage with mobile staff as well as gain a greater understanding of the risk they face out on the roads.

“Our safety culture is all about continuous improvement, so the VisionTrack solution is already playing a crucial role in helping us to reduce fleet risk and share best practice. Backed with high quality video footage, it has been far easier for us to provide guidance to drivers on areas of improvement and for them to take feedback onboard. This means we can quickly nip any issue in the bud before it poses a threat to driver welfare, other road users and the reputation of the business,” concludes Ayris.

Jason Craven, Head of Channel at VisionTrack commented: “We are helping fleet organisations to operate in a safe, efficient and socially responsible way. By combining our extensive range of proven connected technology with exceptional levels of service and support, we can create video telematics solutions that deliver significant benefits and cost reductions.”

Case Studies, News, Tech

Walsall Council appoints Agilisys as CRM implementation partner

Walsall Council has appointed Agilisys as its Customer Relationship Management (CRM) implementation partner to help realise the PROUD transformation ambitions for the people of Walsall.

Walsall’s PROUD programme aims to improve the customer experience, improve employee satisfaction and engagement and improve service efficiency and performance. It is not just a one-off initiative – it is a new way of thinking and working to make a real difference to local people now and for many years to come.

The council has chosen Agilisys as its partner, to help deliver the core enabling digital platforms that sit at the heart of this programme.

Improving customer experience is at the heart of the PROUD programme, and as such, the council is developing ways of working that will meet service user expectations now and for the future. Working together, the partnership aims to:

  • Improve customer experience of interacting with the council
  • Reduce unnecessary/failure demand, so employees can focus efforts on service delivery and support most vulnerable customers
  • Increase accessibility, including through the use of digital channels, to make it quicker and more convenient for customers to interact with the council
  • Help release staff capacity and financial benefits, by automating more processes and encouraging more customers to utilise digital contact channels
  • Improve customer engagement by offering greater personalisation of digital solutions based on customer needs and preferences.

Councillor Adrian Andrew, Deputy Leader of Walsall Council said: “Everything we do here at Walsall Council is in the service of our people and communities of Walsall.

“Now more than ever our residents heavily rely on technology to interact with us. With the help of Agilisys our customers will receive the support they need whilst simultaneously modernising the way the council operates, this is a truly exciting time and I am really looking forward to working with our new partner.”

Andrew Mindenhall, Chief Executive at Agilisys, added: “We are delighted to be working with Walsall Council to help transform the way services are delivered across the borough.

“When the team explained the ambitions of the council and what the PROUD programme was setting out to achieve, it was clear that the vision for future service delivery was very much aligned to our way of thinking, and I am delighted that Walsall have chosen us to be their partner.”

Case Studies, Logistics, News, Software News

RNLI Enhances Transport Optimisation With Aptean’s Routing And Scheduling Software

Aptean, a global provider of mission-critical enterprise software solutions, has announced that the Royal National Lifeboat Institution (RNLI) is now leveraging its advanced routing and scheduling software to identify transport-related productivity improvements and efficiency savings. The RNLI utilises the solution to effectively optimise fleet distribution capabilities that deliver to over 270 sites in coastal towns and cities across the UK and Ireland.

The RNLI is dedicated to saving lives at sea around the coasts of the UK, the Republic of Ireland, the Channel Islands and the Isle of Man, as well as some inland waterways. The charity organisation operates a fleet of 15-ton rigid trucks that are responsible for distributing merchandise to the charity’s retail shops and kiosks, as well as parts and equipment to its nationwide network of lifeboat stations. The fleet also handles transport requirements for three RNLI factories—situated in Dorset, Wales and the Isle of Wight—that build and refit inflatable and all-weather lifeboats and amphibious tractors.

“We needed a strategic modelling tool that would enable us to analyse our distribution operations and understand where potential enhancements exist. Paragon Routing and Scheduling from Aptean enables us to fine-tune our fixed routes, better handle seasonal transport variations and target over a 10% reduction in our transport costs,” explained Senior Category Manager at RNLI, Nick Saunders. “We are hugely grateful for all the help, support and operational enhancements we have received from Aptean.”

Saunders continued, “Not only can we now model different distribution scenarios to ensure we are operating the most optimum plans—with weekly deliveries that reduce during the winter months—we can now assess our depot strategies, fleet make-up and any under-utilisation of resources. Moving forward, we will explore leveraging the software for day-to-day planning, switching from fixed to dynamic delivery routes that better cope with fluctuations in cargo volumes.”

Case Studies, HR Software, News

RCP21 Delivers Superior Security Services with Help from SmartTask

RCP21, a pioneering Community Interest Company (CIC), has used SmartTask to help set up and manage an in-house security operation at Langthwaite Business Park in South Kirkby, West Yorkshire. The workforce management software was adopted to coordinate a full-time team of officers, tasked with protecting 120 businesses located at the site, without the need to increase management and administrative resource within the organisation. SmartTask has since enabled RCP21 to deliver a superior security service in the most reliable and efficient manner.

“As managing agents of Langthwaite Business Park, we had previously outsourced the security requirements, but we took the decision to bring the service in-house,” explains Nicola Parker, Operations Manager at RCP21. “We recognised the need for a proven workforce management solution that would underpin our security solution moving forward. SmartTask has given us the visibility and control needed to deliver our service and provide customers with complete peace of mind.”

SmartTask is used to manage RCP21’s full-time team at Langthwaite Business Park that provides a range of security services including CCTV monitoring, mobile patrols and keyholding and alarm response. SmartTask-enabled smartphones are used to scan 32 checkpoint tags around the site, so RCP21 has full visibility of mobile patrols that take place. The software’s SmartForm functionality also enables security officers to electronically view their daily tasks; complete vehicle safety checks; and submit incident reports.

In particular, the incident reporting tool allows a security officers on patrol or responding to an alarm response to capture all essential information, including any photo evidence, via a smartphone. This means RCP21 has an electronic record of any incident in real-time, so it can take immediate and appropriate action as well as share relevant details to the customer. Monthly performance reports can be taken from SmartTask, while incident data is included within the business park’s newsletter to provide information in relation to crimes and incidents on the park.

“SmartTask has proved to be a hugely useful tool that is delivering value across our security operation. The software is simple and easy to use by all staff involved and is effective in enabling us to monitor and deliver our security services to a very high standard,” concludes Parker.

Paul Ridden, CEO of SmartTask: “Our cloud-based employee scheduling and mobile workforce management software is highly configurable and scalable, making it an ideal solution for any security operation. Whether you are a top 30 security company or a small in-house team, it is possible to take advantage of SmartTask’s user-friendly, feature-rich functionality to better plan, manage, deliver and report on your security services.”

Case Studies, Healthcare Tech, News

Rodericks Dental partners with iland to secure its mission-critical data and promote future growth

Rodericks Dental has selected iland, a leading VMware-based cloud services provider for application hosting, data protection and disaster recovery, to provide them with  Secure Cloud Backup with Veeam Cloud Connect and iland Disaster Recovery as a Service (DRaaS) with Zerto to ensure mission-critical data is secure and continuously available.

Rodericks Dental, a clinically-led and rapidly-expanding dental group, offers comprehensive NHS and private dental care with over 100 dental practices across England and Wales. Guided by an ethos centred around high-quality treatments and quality patient care, the company offers an all-inclusive list of services, including bridges, crowns, dentures, fillings, root canal therapy and much more.

Alex Snell, Head of IT at Rodericks Dental, explained that prior to partnering with iland, the company built its own data centre for mission-critical data like patient records, billing and other business essentials. As the company’s data output grew, however, so did its need for security and cost effectiveness. Bound by strict dental compliance regulations, Snell and his team began searching for a cloud solution with the ability to lower the costs associated with powering their own data centre, while also protecting against sophisticated cyberattacks with insider protection. “We wanted to find a solution that had almost instant recovery with retention and back up capability as well” Snell said.

Snell soon discovered that with other large cloud vendors, he would be paying for additional storage that they ultimately would not use, as well as experience slower recovery times. Since Veeam is their on premises software provider, it made sense to look for a strong Veeam cloud partner to move forward with Backup as a Service (BaaS).

Rodericks Dental turned to iland — a four-time Veeam Impact Cloud Service Provider Partner and three-time Veeam Innovation Award winner — to meet its need for competitive pricing and unmatched security, but also because of its critically-located UK data centre. It now has a secure and cost-effective cloud backup solution that is fully-integrated with Veeam’s industry-leading backup and replication software. Most importantly, with the combination of Veeam and iland, Rodericks is able to meet its stringent security and compliance requirements.

“iland makes it so easy to transition to the cloud. From contracts to technical help, our iland sales rep has been able to pull it all together with no added complications,” Snell said. “They also have a data centre right here in the UK which was critical for us. We now have a scalable, cost-effective solution for our future growth and look forward to continuing our partnership with iland.”

“At iland we pride ourselves on being a truly international organisation with a headquarters in London and 11 global data centres across Europe, America, Australia and Asia,” said Sam Woodcock, iland Sr. Director of Cloud Strategy based in EMEA. “iland was built to help growing companies like Rodericks Dental quickly implement a solution that keeps its patient data secure, its costs down and its business primed for future growth.”

After working with iland for BaaS, Snell and his team then began investigating their disaster recovery plans, eventually opting for iland DRaaS with Zerto, which provided them real-time data replication in the form of near-zero RPOs and optimised RTOs all within iland’s advanced Secure Cloud Console.

Case Studies, Industry News, Logistics, Logistics Tech, News

Speedy services drives safety and insurance improvements with VisionTrack’s Video Telematics

Speedy Services, the UK’s leading tools and equipment hire company, has improved road safety, reduced fleet insurance fraud and dramatically cut claims costs using video telematics. Since adopting the VisionTrack solution, the company has reduced road collisions by 35% by gaining complete visibility of collisions, near misses and harsh driving events. Meanwhile, Speedy has successfully defended against all false and exaggerated claims, while cutting the cost of at-fault claims for the business by 40%.

“VisionTrack’s video telematics solution is playing a crucial role within our fleet strategy, protecting staff and other road users as well as targeting reductions in insurance and operational costs,” explains Gareth Jones, Road Risk Manager at Speedy Asset Services ltd. “The quality, accuracy and reliability of the technology means that we have achieved 100% performance in footage use, so we have been able to successfully target our safety-and insurance-related goals.”

A multi-channel DVR system was initially adopted on a fleet of HGVs, providing a five-camera video telematics solution that was connected to the cloud-based IoT platform, Autonomise.ai. Since then, Speedy has installed VisionTrack’s VT2000 connected cameras on all small LCVs and a DVR solution on all new build commercial vehicles. Advanced Driver Assistance Systems (ADAS) technology has also been incorporated for the company’s overnight trunking fleet to help prevent incidents before they arise.

Speedy can view HD video evidence of road incidents within seconds of them occurring through the alert mode on the platform, so the welfare of the driver can be immediately checked, and liability proved in less than five minutes. Rapid liability decisions by the claims team is enabling the company to take swift action regarding at-fault incidents and share details with its insurers on the same day as an incident, achieving greater control over third party costs and reducing claims costs by 40%. An internal rear-facing camera has also allowed Speedy to investigate, verify and where appropriate dispute personal injury claims, as well as ensure employees are following health and safety guidelines.

With any fraudulent claim being made, Speedy can access high quality footage and accurate supporting data of the event. As such, it has reduced these claims by 100% and successfully combated organised scams such as cash for crash. In the past 12 months, at least five claims have been rejected based on the lack of evidence the 3rd party has produced and the false allegation coming through.

Insight from the video telematics solution is also being used by Speedy to better understand driving styles and identify areas of risk as part of its road safety initiative. Being able to review the footage in detail means the company can delegate the most appropriate training to the drivers as well as understand how incidents can be avoided in future. The ADAS solution is also helping Speedy to understand fatigue within the fleet operation and prevent fatigue-related incidents.

“We understood the need for an advanced and scalable video telematics system that safeguards drivers, prevents road collisions and mitigates fleet risk. We have been working closely with VisionTrack – a technology leader that is driving innovation in connected technology and smart transportation – for over two years to take advantage of their unrivalled ambition, expertise, service and support,” concludes Jones.

Simon Marsh, Managing Director of VisionTrack commented: “As Europe’s leading provider of cloud-based video telematics, we have adopted a unique approach that is helping fleet operators such as Speedy Services to tackle some of the most complex challenges they face.

Our solutions unlock a range of benefits by providing visual insight and data to establish how vehicles are being driven, so customers can ensure they are operating in a safe, efficient and socially responsible way.”

Case Studies, Industry News, Procurement, Software News

Vodafone drives innovation through supplier collaboration with Vizibl

Multinational telco, Vodafone, recognised that supplier-led innovation was essential to driving business growth in a fast-evolving industry – but a complex global supply chain with activity and data stored across multiple tools, meant the procurement team had limited visibility into active projects, leading to duplication and inconsistent delivery of value.

Vodafone’s size made it hard to implement a standard Proof of Concept (PoC) management process worldwide, resulting in fewer innovation projects and a loss of ideas.

When Vodafone’s new CEO of Procurement, Ninian Wilson, joined in 2016, he was clear Vodafone needed a single place to manage and scale supplier collaboration effectively, track project activity and measure the performance of each supplier partnership, it therefore made the decision to  implement Vizibl’s SC&I platform.

Working with Vizibl, Vodafone achieved a faster and more effective PoC process that not only increased ideas capture, but also increased the conversion of PoCs into fully realised innovation projects, delivering supplier-led innovation back to the business in a much shorter timeframe. The company has seen a 40% reduction in POC duplication globally, resulting in Vodafone expanding the adoption of Vizibl worldwide by committing to onboarding its top 300 suppliers in the future.

Ninian Wilson, CEO of Procurement at Vodafone, says: “Vizibl is giving us a centrally managed platform that helps us provide the structure and reporting tools needed for key proof of concept and supplier innovation projects to flourish.”

Case Studies, Case Studies and Partnerships, News, Software News

SAMSON SECURITY SELECTS SMARTTASK

Samson Security has adopted SmartTask to support the rapid growth of the business, which has seen the company treble in size in less than a year. The workforce management software is initially being used for electronic proof of attendance across more than 400 security officers and engineers that deliver a wide range of services including manned guarding, mobile patrol, alarm response and FM services.

“We needed an advanced guarding management, monitoring and reporting solution that could adapt and expand to our changing requirements as we grow,” explains John Richards, Operations Director at Samson Security Ltd. “Our mobile and manned services now span the North West, the Midlands and North Wales, so SmartTask will give us the visibility and control needed to coordinate and protect our team, while maintaining our excellent service standards.”

SmartTask will replace a previous time and attendance solution, which no longer met the needs of the business. Having undertaken a review of the marketplace, Samson Security selected SmartTask because of the simplicity and flexibility of the system. The app-based nature of the system means that employees can use the software via a personal or work smartphone, while providing the opportunity to use additional functionality such as patrol monitoring and electronic forms.

Security guards are using either a SmartTask-enabled smartphone or an onsite landline to accurately record the start and end times, as well as any required check calls. The app captures a timestamp and GPS location for accurate customer reporting and SLA monitoring for alarm responses. Samson Security also uses the control room dashboard at its National Command Centre to gain complete visibility of any exceptions, while mobile and office managers have controlled access for their individual areas of responsibility.

“We are already exploring other ways of using SmartTask, which will enable us to consolidate much of our employee scheduling and workforce management requirements into a single system. We have set up bespoke smart forms, so will shortly be rolling out electronic incident reporting to our team, replacing our existing paper-based process. The scalable and flexible nature of SmartTask means we can take a phased approach, avoiding operational disruption and not overburdening our internal resources,” concludes John Richards.

Paul Ridden, CEO of SmartTask commented: “We have developed our software to meet the precise needs of security and FM companies now and in the future. Possessing high levels of configurability and scalability, backed by first-rate service and support, SmartTask can support the long-term success of our customers in-line with their business and operational priorities.”