Tag Archives: Kofax

Business

Intelligent Automation: The Winning Variable in a World of Constant Change

By Dan Johnson, Director of Product Marketing at Kofax

“The only thing constant is change.” The ancient Greek philosopher Heraclitus spoke these wise words long ago – but little did he know they would ring truer today than ever before.

Change – disruptive change, to be exact – has become so pervasive that we’ve come to expect it. In fact, it seems to be the one thing we can count on in these uncertain times. But that doesn’t mean it’s predictable.

Whether it’s supply chain issues, poor employee retention, organisations don’t know what’s coming next. While constant disruption can be unnerving for business leaders, some companies have proven it’s possible to thrive amidst the never-ending uncertainty. These companies respond faster and more effectively than the competition. How? What’s the variable in the change equation that separates the leaders from the laggards?

It’s intelligent automation. The technology makes processes and operations more resilient and agile, so businesses can react, adapt and embrace change.

The C-suite believes in the benefits that intelligent automation offers. A resounding majority (90 percent) of global executives said automating workflows post-COVID will ensure business continuity, according to the Kofax 2022 Intelligent Automation Benchmark Study. Nearly the same number (89 percent) thought digitally transformed companies have a competitive advantage.

If you want to achieve true digital workflow transformation, however, you need to apply intelligent automation to three key areas of business vital to success. When done properly, businesses develop the resiliency and agility required to balance the equation of change.

The Intelligent Automation Trifecta: Customers, Employees, Processes

Eighty-eight percent of executives surveyed in the benchmark study said they need to fast-track end-to-end digital transformation. The key drivers behind this shift are:

  • Optimizing customer acquisition and retention (94%)
  • Running the business (operational processes) (93%)
  • Improving customer engagement across channels (93%)
  • Ensuring compliance, data management, and security (83%)
  • Enhancing employee productivity and satisfaction (82%)

A quick scan of this list is all it takes to see the three most important elements for a healthy business:

  1. Loyal customers
  2. Happy employees
  3. Dynamic processes

Intelligent automation is the most effective and efficient method of transforming all three areas into sources of productivity, satisfaction, and cost savings your organization can depend on.

1) Satisfied Customers Are a True Expression of Success

Who doesn’t love a great customer experience? When it’s particularly good, you might tell your friends. Or post a review on social media. You’re also just as likely to share a negative review if your experience was especially frustrating.

Remote and hybrid work, supply chain issues, and decreasing employee retention have all made it harder than ever to deliver a personalized and speedy customer experience. Intelligent automation helps organizations overcome these obstacles.

Frictionless onboarding uses automation and artificial intelligence technology to create a seamless and simple process for new customers. Required documentation can be uploaded and verified via smartphone, saving time without sacrificing security. Customers can check the status in real time across any channel.

Once on board, the positive experience continues as automation pre-populates forms for existing customers. Intelligent chatbots provide knowledgeable help (or route the customer to the right person the first time). These same bots provide employees with relevant data, so they can help customers in a more personalized and timely manner.

Digital workflow transformation will have your customers singing your praises online and off.

2) Loyal Customers Are a Function of Your Employees

No matter how far into your automation journey you are, human employees will always remain an integral component for success. In fact, if your employees aren’t happy, you’re going to struggle keeping your customers happy. Customer-employee interactions may be declining, but when they do happen, they’re often about more complicated tasks. An unmotivated worker who takes no pride in their work isn’t going to produce a satisfied customer.

The challenge to keep workers engaged and satisfied is harder than ever, as the Great Resignation has swept across the globe. Gone are the days of settling for a job because it pays the bills. People don’t want to spend their days collating documents or entering numbers into a spreadsheet. They want a sense of value and purpose.

If your organization is experiencing staffing shortages, intelligent automation can help you get more done with fewer staff. Automation technologies like cognitive capture and document intelligence can capture, process and analyze all the incoming structured and unstructured information, with fewer errors and in a fraction of the time. With information digitized, managers and executives have access to real-time data, so they can quickly decide the best course of action when the next disruption occurs.

Automation also creates a better working environment for employees. Robotic process automation creates digital workflows that take over the mundane, boring tasks like processing applications and loans. Human workers can focus on more interesting projects that require more thought and strategy. Additionally, they have access to the data they need to complete this work thanks to automated workflows.

Happy and engaged employees are less likely to join the resignation wave, and your organization will earn a reputation that makes it easier to attract new talent.

3) Dynamic Processes Yield Exponential Gains

These days, you never know how you might need to adapt your business processes. Supply chain issues, Brexit complications, the pandemic and regional regulations pertaining to compliance and data security all contribute to the cacophony of chaos businesses have been forced to deal with the last two years.

Since there’s no sign of things calming down, the only way to survive is to make key processes and workflows agile.

Supply chain issues? Onboard new vendors quickly with a seamless and secure digital process. Leverage RPA to integrate data from internal and external databases and applications, so customers and suppliers have access to real-time status updates on shipments.

Regulations slowing you down or costing you in fines? Facial recognition along with authentication and verification technologies improve fraud detection, while document security features like content redaction, secure print release, and data encryption keep the information secure (yet accessible).

Dynamic processes, by its very definition, will change. A low-code automation platform makes it easy to adapt on the fly. Any citizen developer can jump in as new obstacles pop up – no coding required. Add in cloud platforms that scale quickly and you’re ready for whatever changes come your way.

Regardless of your industry, intelligent automation streamlines critical business processes for maximum efficiency and resiliency.

To sum up, organizations that plug in a powerful intelligent automation platform can digitally transform workflows to create a frictionless customer experience, reduce employee burnout, increase employee satisfaction, and streamline operations. Be confident in your ability to solve for the unknown and make success the new constant for your organization.

Business News, News

Intelligent Automation: The Winning Variable in a World of Constant Change

By Dan Johnson, Director of Product Marketing at Kofax

“The only thing constant is change.” The ancient Greek philosopher Heraclitus spoke these wise words long ago – but little did he know they would ring truer today than ever before.

Change – disruptive change, to be exact – has become so pervasive that we’ve come to expect it. In fact, it seems to be the one thing we can count on in these uncertain times. But that doesn’t mean it’s predictable.

Whether it’s supply chain issues, poor employee retention, organisations don’t know what’s coming next. While constant disruption can be unnerving for business leaders, some companies have proven it’s possible to thrive amidst the never-ending uncertainty. These companies respond faster and more effectively than the competition. How? What’s the variable in the change equation that separates the leaders from the laggards?

It’s intelligent automation. The technology makes processes and operations more resilient and agile, so businesses can react, adapt and embrace change.

The C-suite believes in the benefits that intelligent automation offers. A resounding majority (90 percent) of global executives said automating workflows post-COVID will ensure business continuity, according to the Kofax 2022 Intelligent Automation Benchmark Study. Nearly the same number (89 percent) thought digitally transformed companies have a competitive advantage.

If you want to achieve true digital workflow transformation, however, you need to apply intelligent automation to three key areas of business vital to success. When done properly, businesses develop the resiliency and agility required to balance the equation of change.

The Intelligent Automation Trifecta: Customers, Employees, Processes

Eighty-eight percent of executives surveyed in the benchmark study said they need to fast-track end-to-end digital transformation. The key drivers behind this shift are:

  • Optimizing customer acquisition and retention (94%)
  • Running the business (operational processes) (93%)
  • Improving customer engagement across channels (93%)
  • Ensuring compliance, data management, and security (83%)
  • Enhancing employee productivity and satisfaction (82%)

A quick scan of this list is all it takes to see the three most important elements for a healthy business:

  1. Loyal customers
  2. Happy employees
  3. Dynamic processes

Intelligent automation is the most effective and efficient method of transforming all three areas into sources of productivity, satisfaction, and cost savings your organization can depend on

1. Satisfied Customers Are a True Expression of Success

Who doesn’t love a great customer experience? When it’s particularly good, you might tell your friends. Or post a review on social media. You’re also just as likely to share a negative review if your experience was especially frustrating.

Remote and hybrid work, supply chain issues, and decreasing employee retention have all made it harder than ever to deliver a personalized and speedy customer experience. Intelligent automation helps organizations overcome these obstacles.

Frictionless onboarding uses automation and artificial intelligence technology to create a seamless and simple process for new customers. Required documentation can be uploaded and verified via smartphone, saving time without sacrificing security. Customers can check the status in real time across any channel.

Once on board, the positive experience continues as automation pre-populates forms for existing customers. Intelligent chatbots provide knowledgeable help (or route the customer to the right person the first time). These same bots provide employees with relevant data, so they can help customers in a more personalized and timely manner.

Digital workflow transformation will have your customers singing your praises online and off.

2. Loyal Customers Are a Function of Your Employees

No matter how far into your automation journey you are, human employees will always remain an integral component for success. In fact, if your employees aren’t happy, you’re going to struggle keeping your customers happy. Customer-employee interactions may be declining, but when they do happen, they’re often about more complicated tasks. An unmotivated worker who takes no pride in their work isn’t going to produce a satisfied customer.

The challenge to keep workers engaged and satisfied is harder than ever, as the Great Resignation has swept across the globe. Gone are the days of settling for a job because it pays the bills. People don’t want to spend their days collating documents or entering numbers into a spreadsheet. They want a sense of value and purpose.

If your organization is experiencing staffing shortages, intelligent automation can help you get more done with fewer staff. Automation technologies like cognitive capture and document intelligence can capture, process and analyze all the incoming structured and unstructured information, with fewer errors and in a fraction of the time. With information digitized, managers and executives have access to real-time data, so they can quickly decide the best course of action when the next disruption occurs.

Automation also creates a better working environment for employees. Robotic process automation creates digital workflows that take over the mundane, boring tasks like processing applications and loans. Human workers can focus on more interesting projects that require more thought and strategy. Additionally, they have access to the data they need to complete this work thanks to automated workflows.

Happy and engaged employees are less likely to join the resignation wave, and your organization will earn a reputation that makes it easier to attract new talent.

3. Dynamic Processes Yield Exponential Gains

These days, you never know how you might need to adapt your business processes. Supply chain issues, Brexit complications, the pandemic and regional regulations pertaining to compliance and data security all contribute to the cacophony of chaos businesses have been forced to deal with the last two years.

Since there’s no sign of things calming down, the only way to survive is to make key processes and workflows agile.

Supply chain issues? Onboard new vendors quickly with a seamless and secure digital process. Leverage RPA to integrate data from internal and external databases and applications, so customers and suppliers have access to real-time status updates on shipments.

Regulations slowing you down or costing you in fines? Facial recognition along with authentication and verification technologies improve fraud detection, while document security features like content redaction, secure print release, and data encryption keep the information secure (yet accessible).

Dynamic processes, by its very definition, will change. A low-code automation platform makes it easy to adapt on the fly. Any citizen developer can jump in as new obstacles pop up – no coding required. Add in cloud platforms that scale quickly and you’re ready for whatever changes come your way.

Regardless of your industry, intelligent automation streamlines critical business processes for maximum efficiency and resiliency.

To sum up, organizations that plug in a powerful intelligent automation platform can digitally transform workflows to create a frictionless customer experience, reduce employee burnout, increase employee satisfaction, and streamline operations. Be confident in your ability to solve for the unknown and make success the new constant for your organization.

Business, News

Kofax Announces 2022 Customer Excellence Award Winners for Digital Workflow Transformation

Eight Standout Customers Honored at Kofax Accelerate 2022

London, July 21 2022 – Kofax®, a leading supplier of Intelligent Automation software for digital workflow transformation, today announces the winners of its 2022 Customer Excellence Awards at Kofax Accelerate, the company’s annual virtual customer event. Customers who received awards are honored for their stand-out achievements with Kofax products, and for demonstrating the ability to Work Like Tomorrow™ – today. Nominations were submitted for recognition across award categories for the Americas, EMEA and APAC regions:

  • Innovation Excellence: Honoring new and cutting-edge innovations using Kofax’s solutions that delivered substantial business value.
  • Changemakers: Recognizing customers that prompted real-life changes to transform businesses and lives.
  • Lifetime Achievement: Celebrating longtime Kofax customers that have built proven automation programs that deliver consistent results over time.

“Customer Excellence Awards are important because we recognize and showcase businesses around the world that are transforming and winning by partnering with Kofax,” says Chris Huff, Chief Growth Officer at Kofax. “This year’s winners underscore the power and impact of cloud-based intelligent automation – including tips for sustaining scalable programs among a distributed workforce.”

The winners implemented automation solutions to create digital workflows, ranging from invoice processing to fraud detection. Following are some of the ways the Kofax Intelligent Automation Platform has driven tangible value for these customers:

  • Using AI to process over 50,000 monthly commission disbursements, saving 15,000 hours yearly
  • Automating vendor management system (VMS) processes reducing over eight hours of work down to minutes, ensuring talent is paid on time and freeing up consultants to focus on more valuable activities
  • Creating a digital mailroom to support remote employees — eliminating waste and increasing accuracy
  • Implementing automated data capture and transformation to reduce customer transaction times from days or weeks to hours or minutes, while allowing customers to self-serve
  • Transforming the claims fraud program, leading to an expected savings between $580,000 and $1.1 million this year alone
  • Reducing customer onboarding time from weeks to 15 minutes with banking automation, saving 1,600 person days a year
  • Simplifying accounts payable to reduce data capture time and increase accuracy, visibility and control of the process
  • Processing 1.4 million invoices annually through procure-to-pay automation, achieving less than .0005 percent duplicate payments and auto-verification of over 85 percent of purchase order-based invoices

The Kofax Customer Excellence Awards 2022 recipients are:

Americas

Innovation Excellence: Acrisure, Grand Rapids, Michigan. Acrisure is a sophisticated and intelligence-driven fintech company that provides customers with intelligence-driven financial services solutions for insurance and reinsurance, asset management, real estate services, and cyber services.

Changemakers: Randstad USA, Atlanta, Georgia. Randstad is the largest HR services company in the world, offering a range of human resource consulting services including online talent acquisition, managed services programs (MSP), recruitment process outsourcing (RPO), outplacement, and talent mobility.

Lifetime Achievement: Physicians Mutual, Omaha, Nebraska. Founded in 1902, Physicians Mutual helps customers with their needs for health insurance, life insurance, and retirement planning. Its combined companies have more than $4 billion in assets and consistently maintain some of the highest financial strength ratings in the nation from independent insurance analysts.

EMEA

Innovation Excellence: Allied Irish Banks, Dublin, Ireland. Allied Irish Banks (AIB) is one of the largest Banks in Ireland and offers a full range of personal, business and corporate banking services, along with a range of general insurance products including home, travel and auto.

Changemakers: Aviva PLC, London, United Kingdom. Aviva is a UK-based and globally reputed insurance company with businesses across various domains including general insurance and life insurance. It’s the UK’s leading insurance, wealth and retirement business with the purpose of being with customers today for a better tomorrow.

Lifetime Achievement: Société Générale Algérie, Algiers, Algeria. Société Algérie is an innovative digital bank that seeks to satisfy customers by effectively handling their complaints, implementing an innovative approach to better meet their needs, and practicing quality management to ensure continuous improvement.

APAC

Innovation Excellence: McConnell Dowell, Melbourne, Australia. From remote resources and energy projects to city-shaping infrastructure, McConnell Dowell has built thousands of quality assets and facilities for customers and communities. Its expertise has grown steadily to span building, civil, electrical, fabrication, marine, mechanical, pipelines, rail, tunnel and underground construction, and its customers benefit from its combination of local knowledge and international experience.

Lifetime Achievement: MAS Legato, Biyagama Export Processing Zone, Sri Lanka. MAS Legato provides financial shared service solutions to its group of companies. Equipped with a high level of advanced technology, the company provides time- and cost-efficient processing thanks to capabilities that remove manual touchpoints and thereby completely automating processes.

In addition to the award recipients listed above, Kofax recognizes the following finalists and semifinalists:

  • Blue Valley Schools
  • Tangoe Inc.
  • National Library Service for Blind and Physically Handicapped
  • Litera
  • Cerner Corporation
  • Logitech Inc.
  • Cleardata UK Ltd
  • M Group Services Limited
  • DSV
  • Liberty Global
  • Randstad
  • Nyrstar
  • Qatar Aluminium Limited
  • Lottomatica S.p.A.
  • Fovárosi Vízmuvek
  • Rabobank
  • Borusan Cat
  • Krungsri Consumer
Awards, News

Kofax Celebrates its Annual Partner Awards

Arondor, Palette and Xerox Recognized

London, UK – 11th May, 2022 Kofax®, – a leading supplier of intelligent automation software for digital workflow transformation, today announces its Partner of the Year Awards. Arondor, Palette and Xerox were recognized at Kofax’s annual partner event, held virtually.

The Kofax Global Partner Program includes more than 850 partners in over 90 countries who leverage Kofax’s software products to offer many value-added, industry-leading solutions and related services and support to address customer needs. The broad reach of the partner community extends and enhances Kofax’s market coverage and installed base of over 25,000 global customers.

“Kofax’s Partner Awards showcase our robust and thriving community of innovation and select partners that have risen to the top by pushing the automation envelope,” says Chris Strammiello, Senior Vice President of Channel Sales at Kofax. “We’re extremely proud to congratulate this year’s winners and finalists, and look forward to continuing to work with them to further strengthen our global partner program.”

Annual Partner Award Winners

  • Solution of the Year: The Solution of the Year award goes to Arondor, which drives digital transformation and innovation for customers leveraging the full power of the Kofax Intelligent Automation Platform. The other finalists in this category were Connect Solutions and ImageTech.
  • Deal of the Year: The Deal of the Year award winner is Palette Software, which closed the largest partner-led sale of Kofax software delivered in terms of the booking amount. Xerox was also a Deal of the Year finalist.
  • Partner of the Year: The Partner of the Year recipient is Xerox, which showed remarkable growth in 2021 – a truly impressive 30 percent year-over-year increase on top of a historical revenue stream that was already producing millions of bookings. VISEO was also a finalist in this category
News, RPA

Kofax Accelerate 2022 Customer & Partner Event Focuses on Automation Innovation and Customer Success

Conference Will Feature Customer Success Stories, Product Demonstrations, Customer Excellence Awards and Keynote with Netflix Co-Founder Marc Randolph

London, May 5th, 2022 – Kofax®, a leading supplier of intelligent automation software for digital workflow transformation, today announces speakers and sessions for Kofax Accelerate 2022, the premier intelligent automation conference kicking off on May 9 in the Americas, May 11 in Europe/Middle East, and May 17 in Asia Pacific. Free registration for Accelerate 2022 is now open.

Kofax Accelerate 2022 highlights include:

  • Keynote with Netflix Co-Founder Marc Randolph: Marc Randolph will detail the company’s early-stage story and the value of innovation, persistence and optimism.
  • Kofax Executive Sessions: Kofax Chief Executive Officer Reynolds C. Bish will present Kofax’s vision and corporate strategy. Kofax Chief Growth Officer Chris Huff will discuss how customers can deepen competitive advantage by accelerating their automation ambitions, and leverage AI to support new business models and the future of work. And Kofax Vice President of Strategy Liz Benson will discuss how the Kofax ecosystem can accelerate success through partners and technology.
  • Customer Success and Automation Superstars: Other sessions will feature automation experts from Kofax’s broad customer and alliances community including Microsoft, KPMG, KLM Royal Dutch Airlines, Mortgage Cadence, Blue Valley Schools, Jotun, Lakeshore Learning and M Group Services.
  • Kofax Customer Excellence Awards: Chris Huff and Kofax Executive Vice President of Global Sales Tim Battis will showcase Kofax Customer Excellence Award Finalists and how Kofax intelligent automation helped create frictionless customer experiences, streamline operations, and improve their competitive positioning during disruptive times. Huff and Battis will then announce the winners of the 2022 Kofax Customer Excellence Awards.
  • Cutting-Edge Product Demos: Kofax executives and customers will showcase how intelligent automation improves customer experiences and drives new efficiencies in accounts payable automation, capture and print automation, cloud print migration, eSignature and desktop productivity.
  • Exclusive Access to Premium Content: Attendees will also receive complimentary access to premium Kofax content including webinars, product demonstrations, analyst research, exclusive white papers, eBooks, case studies, and how-to guides covering automation best practices and strategy.

“Companies today are focused on improving business continuity and resilience so they can stave off future macro-economic shocks while remaining nimble enough to shift along with rapidly evolving customer habits. Companies are also focused on lowering the risk of becoming obsolete while increasing competitive advantage by using automation to synthesize business and customer data, performance analysis, and generate insights that support faster and better decisions,” says Chris Huff, Chief Growth Officer at Kofax. “Accelerate attendees will also benefit from customer stories, Kofax solution demos, and a first-hand look at our Cloud, Customer Experience, and Artificial Intelligence product vision and strategy.”

Kofax Accelerate 2022 will be held across three time zones to accommodate global attendees in the Americas, Europe and Asia Pacific.

  • Americas: May 9 and 10 – 12:00 p.m. Eastern Time
  • Europe, Middle East and Africa (EMEA): May 11 and 12 – 10:00 a.m. Central European Time
  • Asia Pacific / Japan: May 17 and 18 – 11:00 a.m. Singapore Standard Time
Business News, News

Go Beyond Smart MFDs to Connect the Dots between Present Needs and Your Digital Future

By Gabriela Garner, Product Marketing Director at Kofax

London 26th April, 2022: There’s no doubt about it—the hybrid workplace is here to stay. The majority of companies will adopt a hybrid work model, employing a mix of in-person and remote employees, according to the Forrester 2021 Predictions: Accelerating Out of the Crisis report.

But what’s remote work? During the pandemic, remote work became synonymous with people working from home, sporting “business on top and PJs on the bottom.” While this image can give us a good a laugh, it doesn’t fully encompass all that remote work truly is for the modern-day organization. Long before COVID-19, remote work of a different sort was in full swing as colleagues collaborated with other departments within the same building and different offices around the world. When we look at this expanded definition, most of us have probably been engaging in remote work for a long time.

Organizations have been able to support employees as they work with colleagues in different teams, buildings, cities and countries thanks to the vast improvements in access to digital information. The post-pandemic version of remote work, however, ushered in a sudden shift in the workplace dynamic. Many companies quickly realized they weren’t far enough along in their digital transformation efforts to support the rapid rise of this new type of remote work and the data it generates.

Instead, they found themselves caught between a rock and a hard place, trying to find a way to keep the wheels of “business as usual” turning while steadily rising to the level of digital aptitude required to help employees thrive in the new hybrid and remote work models. This may seem like an impossible battle to win, but there are innovative and effective technologies that can help organizations work toward the future without compromising the present. In fact, the right solution can even accelerate the speed with which today’s workflows are executed while simultaneously boosting strategic progress toward a more automated, digital tomorrow.

If you’re wondering how to get started and connect the dots between today and tomorrow, look no further than your multi-function devices (MFDs). MFDs have been a mainstay in most organizations for quite some time, but when the right automation technology is applied to them, they’re transformed into versatile powerhouses. Intelligent automation unlocks the full potential of MFDs, making them smart devices that can accelerate your digital strategy and serve as the connective tissue between your current state of digital transformation and where it needs to go.

The Journey: Today versus Tomorrow

Just about every organization—regardless of where they are in their digital transformation—is leveraging automation as part of the effort to achieve their vision for the future. But there’s much work to be done. Almost half (48 percent) of decision makers surveyed said their organizations have manual or only partially automated processes, according to The Kofax 2021 Intelligent Automation Benchmark Study Part 1: Successful Automation Requires an Integrated Vendor Strategy. Another piece of the study discovered that while the number of use cases for which organizations are utilizing automation is increasing, adoption rates for more mature use cases such as back-office tasks, decisioning and accounts payable are still fairly low. In other words, there’s a lot of room for improvement.

When asked what they consider to be the most critical use cases for automation, decision makers listed robotic process automation (RPA) (61 percent), artificial intelligence/machine learning (43 percent) and digital process automation (40 percent) as the top three responses. It’s interesting that all three require document intelligence in order to succeed. Organizations must be able to ingest, classify and extract unstructured data from all documents, regardless of format, so the data can be processed and analyzed for actionable insight. The only way to accomplish this is with document intelligence. A combination of intelligent automation technologies such as intelligent capture with advanced content-aware capabilities empowers organizations to classify documents, extract all relevant data and make well-informed decisions with the information as well as automatically initiate document-based workflows.

Where’s your business today when it comes to documents? Perhaps your company is moving away from printing completely. If so, you’re not alone. Digital scanning and capture are faster, more accurate, more easily accessible and more efficient. Just think about how much time is saved by searching for a digital document as opposed to flipping through stacks of paper or filing cabinets.

At the same time, there are several reasons why printing isn’t going away. Disparate systems within the company may not connect with each other, and in the new hybrid world, employees may not have access to paper documents when they need them. For these organizations, printing remains a critical element of the business infrastructure. But as the volume of data collected grows at exponential rates, the need to digitize becomes stronger by the minute.

The challenge, then, is how to progress toward digitization without interrupting the day-to-day operations. Is it even possible?

Bridge Today AND Tomorrow with Smart MFDs and Intelligent Automation

You may not think of your MFDs as a stepping stone to digital workflow transformation, but by applying intelligent automation capabilities to MFDs they become an on-ramp to transformation and a bridge that connects organizations to their digital futures. What’s even better is that smart MFDs also improve speed, efficiency and productivity now, enabling you to do a better job today while accelerating the journey to your future vision.

You may be asking, “Why intelligent automation?” Anything less, such as a piecemeal approach to automation, has several drawbacks. According to decision makers, a siloed approach results in high technical debt (46 percent), delays in successful outcomes (35 percent) and problems of scale (34 percent), as discovered in part two of the benchmark study, Automation at Scale: Bridging the Gap Between IT and the Business. Intelligent automation provides a comprehensive set of capabilities so organizations can achieve end-to-end automation with a flexible and scalable platform.

MFD fleets powered by intelligent automation software allow companies to meet (and even exceed) the needs of today, while speeding up the path to tomorrow by empowering companies to:

  1. Achieve continual improvement on short-term business objectives while sustainably executing on the broader transformation vision. MFDs can intelligently capture information from digital and physical documents, process the information and transmit it wherever it needs to go across the enterprise.
  2. Digitally connect disparate systems within an organization’s ecosystem and eliminate manual, error-prone, paper-based processes. Intelligent automation eliminates the need for separate systems to print, sign, scan and fax. Integration with enterprise applications, legacy systems, transforms enterprise document management workflows.
  3. Control the rate of progress based on the changing needs of the business. Keep printing where it’s still essential—manage everything securely and ensure compliance with redaction, watermarking and audit trail reporting capabilities. Meanwhile, other areas can shift to data capture and all-digital workflows. A flexible platform gives organizations a choice and supports growth, meeting your immediate and long-term needs.
  4. Improve productivity of the distributed workforce and delight remote employees in any capacity with access to critical business information from any location without connectivity disruptions. A consistent user experience for print, capture and mobile across all devices is convenient and simple, keeping your remote and hybrid workers agile and connected.
  5. Accelerate the business results of today while maximizing your strategic goals for business transformation tomorrow. Advanced capture and print workflows drive efficiency and productivity of the daily grind. Employees have easy access to more accurate information from any location and device, so they can get work done faster while the business simultaneously moves toward the digitization needed for future success. Predictive analytics allow users to harness the power of data, so you can make informed business decisions on the digital transformation journey.

No matter where you rank on the digital aptitude scale, one thing is clear—smart MFDs backed by intelligent automation help organizations build a foundation today for a complete digital transformation tomorrow. Connect the dots between the present and the future, faster than ever, and start working like tomorrow, today.